VOCLA DELIVERY & SHIPPING

There are a range of VOCLA delivery options which are detailed below. The delivery timescales represent the estimated shipping time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day.

***ALL ORDERS ARE CURRENTLY BEING DISPATCHED ON EACH WORKING DAY DESPITE COVID-19. HOWEVER, DELIVERY TIMESCALES ARE NOT GUARANTEED. PLEASE SEE OUR COVID-19 PAGE FOR UPDATES***

 

UK

UK & CHANNEL ISLANDS DELIVERY

FREE DELIVERY OFFERED ON EVERY ORDER!

SERVICE FEE EXPECTED DELIVERY POSTAL SERVICE NOTES
FREE FREE 3 – 4 working days Royal Mail 48 Mon to Sat. If not at home, your postal worker will leave the parcel with a neighbour or leave a calling card so you can collect it, re-arrange the delivery date or location. VOCLA receives delivery confirmations for every parcel.
FASTER £1 1 – 2 working days Royal Mail 24 As above.
TRACKED

FREE to £2

2 – 3 working days Royal Mail Tracked 48 Tracking will be provided by e-mail and SMS if you provide these details. Tracked parcels can be left in a safe place – please let us know your safe place. FREE on orders over £85. £2 on orders up to £85.
FASTER TRACKED

£1  to £3

1 – 2 working days Royal Mail Tracked 24 Tracking will be provided by e-mail and SMS if you provide these details. Tracked parcels can be left in a safe place – please let us know your safe place. £1 on orders over £85. £3 on orders up to £85.
EXPRESS £7 Next working day, 7am till 1pm Royal Mail Special Delivery Next working day following dispatch. VOCLA guarantees to refund your delivery fee if the parcel is late. *GUARANTEED NEXT WORKING DAY DUE TO COVID CAPACITY ISSUES, RATHER THAN 1PM
SATURDAY £10 Saturday, 7am till 1pm Royal Mail Special Delivery Next Saturday after you order. VOCLA guarantees to refund your delivery fee if the parcel is late.
COLLECT – South Manchester FREE Available Immediately  

Collect at your convenience from VOCLA at Unit 2, Tilson Road, Manchester, M23 9GF, Mon-Fri 8am to 6pm.

COLLECT – Manchester City FREE Up to 2 working days   Collect at your convenience from Oliver’s Barbers, 28 Blackfrairs Street, Manchester, M3 5BQ, Tue-Sat 10am to 8pm. We will e-mail you when your parcel is ready to collect. 

Delivery to the Channel Islands is likely to take an extra working day.

CUSTOMS CLEARANCE

If your order is being delivered outside the European Union, you or the recipient may be charged import duties/taxes by local Customs authorities. VOCLA cannot be responsible for these charges. Customs clearance may also delay the expected delivery timescale.

DELIVERY COUNTRIES

We currently deliver to: Antigua, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Bulgaria, Canada, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, UAE, USA.
If your country is not listed, please contact us as we may be able to deliver to you.

LATE OR LOST

Delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale. Only the UK Express Special Delivery service is a guaranteed timescale.
For UK services, orders are not considered to be lost until 10 working days past the expected delivery date. VOCLA receives delivery confirmations from the Royal Mail on all parcels, via GPS 2D barcodes that are scanned on delivery, tracking or signature services on the parcels. The GPS location of the scan is recorded to check delivery to the correct address. These confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. We may send a Missing Parcel Form which needs to be signed so that a claim for loss can be made with the Royal Mail. This would need to be signed after 10 working days have passed and any refund would only be processed once this form is returned.
For International services, orders are not considered to be lost until 20 working days past the expected delivery date. Tracking and signatures confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. Most late International parcels relate to the parcel being held-up with Customs authorities. If the tracking for a parcel does not work on the local courier website, this usually means that the parcel is still being processed by Customs and hasn’t yet been passed to the local courier. The length of time taken by Customs authorities varies by country, is outside the control of VOCLA and VOCLA is unable to contact Customs during this time.

Copyright © -2019- -VOCLA Limited-. All rights reserved.
Registered with the UK Copyright Service. Registration No: -284730289-

There are a range of VOCLA delivery options which are detailed below. The delivery timescales represent the estimated shipping time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day.

***ALL ORDERS ARE CURRENTLY BEING DISPATCHED ON EACH WORKING DAY DESPITE COVID-19. HOWEVER, DELIVERY TIMESCALES ARE NOT GUARANTEED. PLEASE SEE OUR COVID-19 PAGE FOR UPDATES***

UK & CHANNEL ISLANDS

FREE DELIVERY OFFERED ON EVERY ORDER!

SERVICE FEE DELIVERY POSTAL SERVICE NOTES
FREE FREE 3 – 4 working days Royal Mail 48 Mon to Sat
FASTER £1 1 – 2 working days Royal Mail 24 Mon to Sat
TRACKED FREE to £2 2 – 3 working days Royal Mail Tracked 48 Tracking provided by e-mail/SMS where these are gvien on the order. Parcels can be left in a safe place if you let us know where. £2 on orders up to £85, otherwise free
FASTER TRACKED £1 to £3 1 – 2 working days Royal Mail Tracked 24 As above. £3 on orders up to £85, otherwise free
EXPRESS £7 Next working day, 7am – 1pm Royal Mail Special Delivery Next working day after dispatch. Guaranteed fee refund if the parcel is late *GUARANTEED NEXT WORKING DAY DUE TO COVID CAPACITY ISSUES, RATHER THAN BEFORE 1PM
SATURDAY £10 Saturday, 7am – 1pm Royal Mail Special Delivery Delivery Saturday after you order. Guaranteed fee refund if the parcel is late 
COLLECT – South Manchester FREE Available Immediately  

Collect at your convenience from VOCLA at Unit 2, Tilson Road, Manchester, M23 9GF, Mon-Fri 8am to 6pm.

COLLECT – Manchester City FREE Usually within 2 working days   Collect at your convenience from Oliver’s Barbers, 28 Blackfrairs Street, Manchester, M3 5BQ, Tue-Sat 10am to 8pm. We will e-mail you when your parcel is ready to collect.

Delivery to the Channel Islands is likely to take an extra working day.

EUROPE

FREE DELIVERY ON ORDERS OVER €150!

SERVICE FEE EXPECTED DELIVERY POSTAL SERVICE
TRACKED €7 3 – 5 working days Royal Mail International Tracked


INTERNATIONAL

FREE DELIVERY ON ORDERS OVER US$175!

SERVICE FEE EXPECTED DELIVERY POSTAL SERVICE
TRACKED US$9.50 5-7 working days Royal Mail International Tracked or Signed

 

USA

FREE DELIVERY ON ORDERS OVER US$175!

SERVICE FEE EXPECTED DELIVERY POSTAL SERVICE
TRACKED US$9.50 5-7 working days Royal Mail International Tracked

 

CANADA

FREE DELIVERY ON ORDERS OVER CA$275!

SERVICE FEE EXPECTED DELIVERY POSTAL SERVICE
TRACKED CA$13 5-7 working days Royal Mail International Tracked

 

AUSTRALIA & NEW ZEALAND

FREE DELIVERY ON ORDERS OVER AU300!

SERVICE FEE EXPECTED DELIVERY POSTAL SERVICE
TRACKED AU$14.50 5-7 working days Royal Mail International Tracked

 

TRACKED: Argentina, Australia, Brazil, Canada, Hong Kong, Indonesia, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, USA. SIGNED: All other countries.

You will receive an e-mail confirmation when your order is dispatched which will contain any tracking details.

CUSTOMS

If your order is being delivered outside the European Union, you or the recipient may be charged import duties/taxes by local Customs authorities. VOCLA cannot be responsible for these charges. Customs clearance may also delay the expected delivery timescale.

COUNTRIES

We currently deliver to: Antigua, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Bulgaria, Canada, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, UAE, USA.
If your country is not listed, please contact us as we may be able to deliver to you.

LATE OR LOST

Delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale. Only the UK Express Special Delivery service is a guaranteed timescale.
For UK services, orders are not considered to be lost until 10 working days past the expected delivery date. VOCLA receives delivery confirmations from the Royal Mail on all parcels, via GPS 2D barcodes that are scanned on delivery, tracking or signature services on the parcels. The GPS location of the scan is recorded to check delivery to the correct address. These confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. We may send a Missing Parcel Form which needs to be signed so that a claim for loss can be made with the Royal Mail. This would need to be signed after 10 working days have passed and any refund would only be processed once this form is returned.
For International services, orders are not considered to be lost until 20 working days past the expected delivery date. Tracking and signatures confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. Most late International parcels relate to the parcel being held-up with Customs authorities. If the tracking for a parcel does not work on the local courier website, this usually means that the parcel is still being processed by Customs and hasn’t yet been passed to the local courier. The length of time taken by Customs authorities varies by country, is outside the control of VOCLA and VOCLA is unable to contact Customs during this time.

Copyright © -2019- -VOCLA Limited-. All rights reserved.
Registered with the UK Copyright Service. Registration No: -284730289-

ABOUT VOCLA

VOCLA® is a global online retailer of men’s underwear, swimwear & fetishwear. With over 1200 styles available, VOCLA holds the UK’s largest range of ADDICTED, Andrew Christian, CellBlock 13, Maskulo and Modus Vivendi and is an authorized retailer for all the brands. Read more…

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