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PRIVACY POLICY

LAST UPDATE: 27.03.2024

Just like you, the VOCLA® team shops online for personal and business products, providing our data so that those transactions can be properly fulfilled and signing up to marketing initiatives so we can be kept up-to-date about new products and offers. We don’t want our data to be misused so we promise to not misuse yours either.

For all our services, the data controller, responsible for your data privacy, is VOCLA Limited (registration 07910951, registered in England). Our contact details are:

  • Registered Address: Unit 2, Tilson Road, Roundthorn Industrial Estate, Manchester, UK, M23 9GF
  • Phone: 0161 282 5028
  • E-mail: contact@vocla.com

If you have any questions about how we protect your privacy and use your data, please contact us in any of the above ways.

We may change our Privacy Policy from time to time, to reflect changes in how we process your data and the date of the last update is given at the top of this page.

  1. OUR LAWFUL BASIS FOR PROCESSING YOUR DATA

Under the General Data Protection Regulations, we have two lawful bases to process your data:

For operational purposes (ie to fulfil your orders), we have a contractual lawful basis to process your data. For example, we cannot send you your order and therefore complete our contract of sale if we cannot process your name and address details.

For the purposes of marketing (eg e-mail, SMS and direct mail), we have a consensual lawful basis to process your data.  You can opt in and out of specific marketing initiatives, you are in charge, providing and removing your consent when you wish.

  1. USING YOUR DATA

YOUR PERSONAL DATA

This includes your name, billing address, delivery address, phone number, IP address and e-mail address. We do not gather sensitive or special category data such as your date of birth, ethnicity or gender.

HOW WE USE YOUR PERSONAL DATAWHY?
To deliver your purchases to youWe have to use your details to fulfil our contract of sale with you – we can’t send you your order if we don’t have your name and delivery address
To send your electronic gift vouchersWe have to use your e-mail address if someone buys you a gift voucher, so we can e-mail you the gift voucher
To send you service messagesWe have to use your details to fulfil our contract of sale with you – we can’t let you know that your order has been dispatched or provide tracking numbers if we can’t e-mail or send you an SMS
To detect and prevent fraudTo detect and prevent fraud against VOCLA® and yourself, for example we will match the location of your IP address to your billing and delivery address which helps us determine if a card may be stolen
To send you information about new products & services or special offersWe only do this when you opt in, providing us with consent. You can remove consent at any time. Please see section 4 Marketing below
To display VOCLA® adverts as you surf the webThis lets you see information about new products & services or special offers. We only do this if you have cookies enabled on your browser so you can stop this by clearing your browser cookies
To send you automated basket abandonment e-mailsIf you input your e-mail address at the checkout but fail to complete a purchase, we will automatically e-mail you with a link that allows you to easily complete the purchase if you wish. These e-mails will stop after 24 hours


YOUR COMMUNICATION DATA

This includes e-mails you have sent us, messages sent through our online contact form and messages on social media (eg Twitter and Instagram). We do not currently record phone calls. We keep e-mails for six months. We are unable to delete social media messages as these are kept by those respective platforms.

HOW WE USE YOUR COMMUNICATION DATAWHY?
To provide customer service and supportWe need to answer your enquiries and we need to communicate with you if there is an issue with an order
To train staffWe need to use enquiries to train our staff so they can provide a great service to you in the future


YOUR PAYMENT DATA

When you input payment details on our website, that section of the website is fully encrypted and operated by our payment processors, Paypal and Stripe, who hold all the necessary SSL security certificates to keep your payment details secure.

VOCLA® does not collect or see payment data such as your specific card details. However, we are able to see some generic transaction data (eg whether you input a correct 3D secure password or not). This transaction data is only used to review for fraud .

HOW WE USE YOUR PAYMENT DATAWHY?
To assess whether payment has successfully been taken for an orderWe need to verify with the payment processor, that payment has been made, so that a contract of sale exists and we can then dispatch your order
To provide refunds where necessaryWe have to find your transaction details on merchant accounts and use these to request a refund to be made
To detect and prevent fraud using Paypal’s and Stripe’s fraud management systemsWe need to use this to detect and prevent fraud against VOCLA® and yourself
To verify a delivery address where payment is placed through a Paypal account, rather than by cardWhere payment is made through a Paypal account, Paypal will provide your verified delivery address on that account, helping us to reduce fraud and ensure your order is dispatched to the correct address


YOUR ORDER HISTORY, SAVED BASKETS AND WISHLISTS

If you decide to hold an account with us, you can view your order history within this account. If you create a wish-list, you can view saved items which you can also e-mail to someone else. If you put items into a basket, but are not ready to pay for those items, you can save the basket for later.

HOW WE USE YOUR PURCHASE HISTORY, SAVED BASKETS AND WISHLISTSWHY?
To help you complete an orderIt’s much easier, faster and more practical for you to complete an order at a later date if you’ve saved items and baskets
To provide customer service & supportIf you have a question about a previous order, you may wish to see the order details in your order history, and we will need to view your order history to follow-up your enquiry If you have trouble completing a transaction, we will need to view the order details to help you
To complete returnsWe have to view your order history to complete a return and fulfil our contract of sale with you – we can’t refund an item on an order if we can’t view that order
To help you save items of interest for a later dateIt’s much easier, faster and more practical for you to be able to save items of interest so that you can come back to purchase them when you are ready. You may want to e-mail your saved items/wish-list to friends and family for a birthday or maybe even Santa!
To detect and prevent fraudReviewing your order history is one way that VOCLA® can help detect and prevent fraud


YOUR DEVICE AND BROWSER DATA

We cannot use your device (eg mobile, tablet, desktop) and browser data (eg the browser used, the version of that browser) to specifically identify you. We Google Analytics to review the devices and browsers which our website visitors collectively use. Data provided to Google Analytics is anonymized and only provided where consent is given to Performance cookies. 

HOW WE USE YOUR DEVICE AND BROWSER DATAWHY?
To collectively review which browsers and devices our customers use to view our online storeTo help develop our online store to provide a better shopping experience – we need the store to work well on the most popular browsers and devices
To collectively review who our visitors are – if you have enabled cookies on your browser, Google Analytics collects and reviews the geo-location, demographics and interests that it believes you have, based upon your browser cookies and surfing habitsTo help us to understand our visitors better so we can provide a better online store and shopping experience
  1. SHARING YOUR DATA WITH THIRD PARTIES

We do not sell any information or data to any third party. However, we do share your data with the following third parties, who process elements of your data, often in order to fulfil our services and contract with you, to meet our legal obligations or to provide marketing services where you have explicitly consented to this.

  • Our couriers, such as the Royal Mail, Fedex, and DHL (and their service providers abroad where an order is delivered outside the UK), for example:
    • To share your address data to generate a delivery label for your parcel
    • To generate export documentation for your parcel, if it is being delivered outside the UK
    • To inform Customs authorities about details of the package where this is required outside the UK
    • To communicate about missing and late parcels
    • To investigate and make compensation claims for missing and late parcels
  • Our e-commerce system providers, WordPress and WooCommerce, related e-commerce plugins and theme providers and our website and hosting support providers, who host our website, provide the Content Management System which holds your data, provides development and support services. Some of these providers can see your personal data and process it in order for the website and our service to function properly.
  • Our payment merchants, Paypal, Revolut, and Stripe, provide the payment gateways on our website. You input your payment details into their payment gateway and they encrypt this so nobody else, including us, can see it. We provide gateways with details of your order, such as the value and currency, so the transaction can be completed. We also offer Klarna and Afterpay/Clearpay Buy Now Pay Later options, and we pass them order details so they can assess your eligibility. When applying for these payment options, you would need to agree to their privacy policies and terms. The privacy policies of payment merchants are: Paypal Privacy Policy, Revolut Privacy Policy, Stripe Privacy Policy, Klarna Privacy Policy, Afterpay Privacy Policy
  • eBay, where you place an order through our eBay store. We provide eBay with delivery details such as your tracking number so that we can fulfil eBay’s requirements and our contract of sale. Please see the eBay Privacy Policy.
  • Google – we use Google Analytics, Google AdWords for advertising, Google Workspace & G-Mail for e-mail accounts and storage, and Google Chrome browser.Analytics code is embedded on our website, so we can review how visitors with enabled cookies on their browser use the website, allowing us to improve it. The code also helps us to identify which marketing initiatives generate our sales. The data is anonymized and only provided if a user allows Performance cookies on our Cookie management tool. Please see the Google Privacy Policy
  • Our advertising partners (eg Google, Bing, Meta) may show you VOCLA® adverts after you have left the website, and only if the user opts into Targeting cookies on our Cookie management tool.
  • Our marketing system providers – Only if you have given prior consent (see section 4 Marketing), we transfer data which is necessary to send you the marketing activity to which you have subscribed. Some examples are:
    • Omnisend who we use to track how customers flow through our website, to manage abandoned carts, e-mail and SMS campaigns for which you would give explicit approval. Please see the Omnisend Privacy Policy
    • TextMarketer – we occasionally use for SMS campaigns, for which you would give explicit approval. Please see the TextMarketer Privacy Policy.
  • AWIN affiliate marketing – code is included on our website so AWIN can track any leads affiliates provide. This allows them to allocate commissions to the relevant affiliates. Your order number and value data are passed to AWIN, but your personal details are not.
  • Law enforcement agencies, if and where we are required to do so by law.
  1. MARKETING

Under the GDPR regulations, we have a consensual lawful basis to process your data for marketing purposes.

If you have consented to us doing so, we will send you direct marketing messages to keep you aware of our new products, special offers, exclusive deals and developments at VOCLA®.

You can select which methods you consent to, whether that be by e-mail, SMS text, mail or a combination of all these. You can also select which type of e-mail newsletters you receive, so you receive only those of interest to you. It is entirely your choice, you do not have to consent to anything.

You can change your consent to direct marketing preferences at any time, in the following ways:

  • Within your account
  • By unsubscribing on e-mails or replying to SMS messages
  • By contacting us via e-mail, phone, online website contact form, website chat system or by post

We will update your details within 7 days, although unsubscribing on an e-mail takes immediate effect.

Ending marketing messages will not affect communications necessary to fulfil a contract of sale with you, so you will still receive communications in relation to orders you place because under GDPR, we have a contractual lawful basis to process your data. Your consent is only necessary for marketing communications where under GDPR, we have a consensual lawful basis to process your data.

  1. KEEPING YOUR DATA

We will hold your data for as long as you hold your account with us, or as long as is required to be able to provide our services and support to you.

You have the right to request that we delete your data (see section 6 Your Rights). However, we may keep hold of your data as required, even after you close an account or it is nolonger necessary to provide services to you, in order to meet legal or regulatory requirements. For example, under VAT legislation, we need to keep your order information for 6 years.

Communication e-mails and messages are kept for 6 months and then deleted.

We will continue to provide marketing services using your data for as long as you provide consent to this. You can remove your consent at any time as detailed in section 4 Marketing.

Data sent to Google Analytics that is associated with cookies and advertising identifiers is retained for 38 months and then automatically deleted.

  1. YOUR RIGHTS

Your rights in relation to your personal information are as follows:

YOUR RIGHTSHOW THE RIGHT IS APPLIED
The right to be informed – you have the right to know what data is being processed and howThis Privacy Policy details how your data is used
The right to access the information we hold about youPlease contact us via e-mail, phone, online contact form or by post to access the information we hold
The right to rectification – you may request us to correct inaccurate data or complete incomplete dataPlease use your account or contact us via e-mail, phone, online contact form or by post to correct any inaccurate information
The right to be forgotten – you may request us to delete your data without undue delayPlease contact us via e-mail, phone, online contact form or by post to have your data deleted. Once deleted, we can no longer process or collect it
The right to stop direct marketing messagesYou can change your marketing preferences, at any time within your account, by unsubscribing to e-mails, replying STOP to SMS messages or by contacting us
The right to portability – you may request us to transfer your data to another organisationPlease contact us via e-mail, phone, online contact form or by post to transfer elements of your data
The right to complain to your data protection regulatorWithin the UK, you can complain to the Information Commissioner’s Office but we would ask that you contact us first so we can try to resolve any issues

COOKIES

LAST UPDATE: 27.03.2024

We all love a tasty Oreo cookie but sadly this policy is about a different type of cookie!

At VOCLA® we want to ensure that the website looks as good but also functions properly. To help us to do this, our website uses cookies.

Cookies help us assess how you use our website and how we can improve it. This means we have information to evaluate whether our website meets your needs. Some of the cookies we use improve the functionality of our website, so if you choose to disable cookies on your browser, you might find that you can’t access some aspects, or that parts of the website don’t function properly. 

1. WHAT ARE COOKIES?

A cookie is a small file of letters and numbers written or downloaded to a device’s hard drive when you access a website. Unless you have indicated your objection when disclosing your details to us, we may issue cookies to your computer when you log on to and use this website.

2. WHY DO WE USE COOKIES?

We use cookies for several reasons:

  • Cookies allow us to recognise that you have visited our website before and remember your preferences making it easier for you to shop on our website.
  • Cookies allow us to store and quickly retrieve login information on your computer so you don’t need to type it into the website every time you return.
  • Cookies allow us to remember the goods that you have clicked to purchase on one page so that they are added to your basket.
  • Cookies help us collect information about how you use our website which helps us improve the shopping experience in the future.
  • Cookies help us ensure any marketing you see is relevant and useful to you.

3. HOW WE USE COOKIES?

Our website uses several cookies.

4. TYPES OF COOKIES

There are four types of cookies:

STRICTLY NECESSARY COOKIES (AKA TECHNICAL)

These are cookies that are required for the operation of our website. They save information required for the website to function properly. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. Strictly necessary cookies do not require consent under GDPR and the CPRA. They are usually session cookies.

PERFORMANCE COOKIES (AKA ANALYTICS)

These cookies allow us to gather data on how visitors use our website, which pages are visited most often, or if there are error messages. This helps us improve the website, for example, by ensuring that visitors can easily find what they are looking for. These cookies monitor the performance of the website as you interact with it. They include, for example, cookies that count page visits, idle time, bounce rates, and load speeds. VOCLA generally uses Google Analytics to gather data about website performance, and therefore most of these cookies are Google third-party cookies. They can be either session or persistent cookies.

FUNCTIONAL COOKIES (AKA PERSONALIZATION)

These cookies recognise you when you return to our website or they personalize your experience on the website. They include, for example, cookies that maintain items in your basket for a return visit, cookies that let you review products and comment on blog posts, or cookies that identify the country of your IP address and then show you the appropriate currency prices for products (geo-targeting). They are not vital for the website to run. But they make your experience much better. They are anonymous and don’t track your browsing activity across other websites.

TARGETING COOKIES (AKA ADVERTISING)

These cookies are specifically designed to gather information from you on your device to display advertisements to you. Advertisers place these cookies on a website with the website operator’s permission. VOCLA does not allow other advertisers to place their cookies on our site.

Session cookies last for a session ie when you launch a website until you leave the website or close your browser window. They contain information stored in a temporary memory location which is deleted after the season ends. They are never stored on your device. They are also known as transient, non-persistent, or temporary cookies. These session cookies generally help the website to function. Session cookies allow websites to remember users within a website when you move between pages. They are therefore vital for user experience. For example, a session cookie remembers items you put into your basket whilst on the website, so when you are ready to checkout, they are still there in the basket. They are strictly necessary cookies and do not require consent from the website visitor.

Persistent cookies last for longer than the session. For example, a cookie that recognises that you have visited the website before.

Our cookies do not store information which could be used to identify you personally, such as your contact details.

5. COOKIE PREFERENCES

When you visit our website, you will see a Cookie management pop-up, operated by Cookiescript. This allows you to:

  • Accept or decline all or any of the above types of cookies. However, you cannot remove consent to strictly necessary cookies as the website would not function
  • Review a list of cookies on our website, following a scan by Cookiescript
  • Link to our privacy and cookie policies

If you click on the cookie, the pop-up will open, allowing you to change your consent on any website page.

Cookiescript provides us with a Consent Management Platform, to obtain user consent, in compliance with GDPR CCPA, LGPD and CNIL regulations. But Cookiescript is also a preferred partner for Google Consent Mode V2. This allows us to comply with Google enhanced data protection and privacy controls.


Copyright © -VOCLA Limited-. All rights reserved.Registered with the UK Copyright Service. Registration No: -284730289-

PRIVACY POLICY

LAST UPDATE: 27.03.2024

Just like you, the VOCLA® team shops online for personal and business products, providing our data so that those transactions can be properly fulfilled and signing up to marketing initiatives so we can be kept up-to-date about new products and offers. We don’t want our data to be misused so we promise to not misuse yours either.

For all our services, the data controller, responsible for your data privacy, is VOCLA Limited (registration 07910951, registered in England). Our contact details are:

  • Registered Address: Unit 2, Tilson Road, Roundthorn Industrial Estate, Manchester, UK, M23 9GF
  • Phone: 0161 282 5028
  • E-mail: contact@vocla.com

If you have any questions about how we protect your privacy and use your data, please contact us in any of the above ways.

We may change our Privacy Policy from time to time, to reflect changes in how we process your data and the date of the last update is given at the top of this page.

  1. OUR LAWFUL BASIS FOR PROCESSING YOUR DATA

Under the General Data Protection Regulations, we have two lawful bases to process your data:

For operational purposes (ie to fulfil your orders), we have a contractual lawful basis to process your data. For example, we cannot send you your order and therefore complete our contract of sale if we cannot process your name and address details.

For the purposes of marketing (eg e-mail, SMS and direct mail), we have a consensual lawful basis to process your data.  You can opt in and out of specific marketing initiatives, you are in charge, providing and removing your consent when you wish.

  1. USING YOUR DATA

YOUR PERSONAL DATA

This includes your name, billing address, delivery address, phone number, IP address and e-mail address. We do not gather sensitive or special category data such as your date of birth, ethnicity or gender.

HOW WE USE YOUR PERSONAL DATA

WHY?

To deliver your purchases to you

We have to use your details to fulfil our contract of sale with you – we can’t send you your order if we don’t have your name and delivery address

To send your electronic gift vouchers

We have to use your e-mail address if someone buys you a gift voucher, so we can e-mail you the gift voucher

To send you service messages

We have to use your details to fulfil our contract of sale with you – we can’t let you know that your order has been dispatched or provide tracking numbers if we can’t e-mail or send you an SMS

To detect and prevent fraud

To detect and prevent fraud against VOCLA® and yourself, for example we will match the location of your IP address to your billing and delivery address which helps us determine if a card may be stolen

To send you information about new products & services or special offers

We only do this when you opt in, providing us with consent. You can remove consent at any time. Please see section 4 Marketing below

To display VOCLA® adverts as you surf the web

This lets you see information about new products & services or special offers. We only do this if you have cookies enabled on your browser so you can stop this by clearing your browser cookies

To send you automated basket abandonment e-mails

If you input your e-mail address at the checkout but fail to complete a purchase, we will automatically e-mail you with a link that allows you to easily complete the purchase if you wish. These e-mails will stop after 24 hours


YOUR COMMUNICATION DATA

This includes e-mails you have sent us, messages sent through our online contact form and messages on social media (eg Twitter and Instagram). We do not currently record phone calls. We keep e-mails for six months. We are unable to delete social media messages as these are kept by those respective platforms.

HOW WE USE YOUR COMMUNICATION DATA

WHY?

To provide customer service and support

We need to answer your enquiries and we need to communicate with you if there is an issue with an order

To train staff

We need to use enquiries to train our staff so they can provide a great service to you in the future


YOUR PAYMENT DATA

When you input payment details on our website, that section of the website is fully encrypted and operated by our payment processors, Paypal and Stripe, who hold all the necessary SSL security certificates to keep your payment details secure.

VOCLA® does not collect or see payment data such as your specific card details. However, we are able to see some generic transaction data (eg whether you input a correct 3D secure password or not). This transaction data is only used to review for fraud .

HOW WE USE YOUR PAYMENT DATA

WHY?

To assess whether payment has successfully been taken for an order

We need to verify with the payment processor, that payment has been made, so that a contract of sale exists and we can then dispatch your order

To provide refunds where necessary

We have to find your transaction details on merchant accounts and use these to request a refund to be made

To detect and prevent fraud using Paypal’s and Stripe’s fraud management systems

We need to use this to detect and prevent fraud against VOCLA® and yourself

To verify a delivery address where payment is placed through a Paypal account, rather than by card

Where payment is made through a Paypal account, Paypal will provide your verified delivery address on that account, helping us to reduce fraud and ensure your order is dispatched to the correct address


YOUR ORDER HISTORY, SAVED BASKETS AND WISHLISTS

If you decide to hold an account with us, you can view your order history within this account. If you create a wish-list, you can view saved items which you can also e-mail to someone else. If you put items into a basket, but are not ready to pay for those items, you can save the basket for later.

HOW WE USE YOUR PURCHASE HISTORY, SAVED BASKETS AND WISHLISTS

WHY?

To help you complete an order

It’s much easier, faster and more practical for you to complete an order at a later date if you’ve saved items and baskets

To provide customer service & support

If you have a question about a previous order, you may wish to see the order details in your order history, and we will need to view your order history to follow-up your enquiry

If you have trouble completing a transaction, we will need to view the order details to help you

To complete returns

We have to view your order history to complete a return and fulfil our contract of sale with you – we can’t refund an item on an order if we can’t view that order

To help you save items of interest for a later date

It’s much easier, faster and more practical for you to be able to save items of interest so that you can come back to purchase them when you are ready.

You may want to e-mail your saved items/wish-list to friends and family for a birthday or maybe even Santa!

To detect and prevent fraud

Reviewing your order history is one way that VOCLA® can help detect and prevent fraud


YOUR DEVICE AND BROWSER DATA

We cannot use your device (eg mobile, tablet, desktop) and browser data (eg the browser used, the version of that browser) to specifically identify you. We Google Analytics to review the devices and browsers which our website visitors collectively use. Data provided to Google Analytics is anonymized and only provided where consent is given to Performance cookies. 

HOW WE USE YOUR DEVICE AND BROWSER DATA

WHY?

To collectively review which browsers and devices our customers use to view our online store

To help develop our online store to provide a better shopping experience – we need the store to work well on the most popular browsers and devices

To collectively review who our visitors are – if you have enabled cookies on your browser, Google Analytics collects and reviews the geo-location, demographics and interests that it believes you have, based upon your browser cookies and surfing habits

To help us to understand our visitors better so we can provide a better online store and shopping experience

 

  1. SHARING YOUR DATA WITH THIRD PARTIES

We do not sell any information or data to any third party. However, we do share your data with the following third parties, who process elements of your data, often in order to fulfil our services and contract with you, to meet our legal obligations or to provide marketing services where you have explicitly consented to this.

  • Our couriers, such as the Royal Mail, Fedex, and DHL (and their service providers abroad where an order is delivered outside the UK), for example:
    • To share your address data to generate a delivery label for your parcel
    • To generate export documentation for your parcel, if it is being delivered outside the UK
    • To inform Customs authorities about details of the package where this is required outside the UK
    • To communicate about missing and late parcels
    • To investigate and make compensation claims for missing and late parcels
  • Our e-commerce system providers, Wordpress and WooCommerce, related e-commerce plugins and theme providers and our website and hosting support providers, who host our website, provide the Content Management System which holds your data, provides development and support services. Some of these providers can see your personal data and process it in order for the website and our service to function properly.
  • Our payment merchants, Paypal, Revolut, and Stripe, provide the payment gateways on our website. You input your payment details into their payment gateway and they encrypt this so nobody else, including us, can see it. We provide gateways with details of your order, such as the value and currency, so the transaction can be completed. We also offer Klarna and Afterpay/Clearpay Buy Now Pay Later options, and we pass them order details so they can assess your eligibility. When applying for these payment options, you would need to agree to their privacy policies and terms. The privacy policies of payment merchants are: Paypal Privacy Policy, Revolut Privacy Policy, Stripe Privacy Policy, Klarna Privacy Policy, Afterpay Privacy Policy
  • eBay, where you place an order through our eBay store. We provide eBay with delivery details such as your tracking number so that we can fulfil eBay’s requirements and our contract of sale. Please see the eBay Privacy Policy.
  • Google – we use Google Analytics, Google AdWords for advertising, Google Workspace & G-Mail for e-mail accounts and storage, and Google Chrome browser. Analytics code is embedded on our website, so we can review how visitors with enabled cookies on their browser use the website, allowing us to improve it. The code also helps us to identify which marketing initiatives generate our sales. The data is anonymized and only provided if a user allows Performance cookies on our Cookie management tool. Please see the Google Privacy Policy
  • Our advertising partners (eg Google, Bing, Meta) may show you VOCLA® adverts after you have left the website, and only if the user opts into Targeting cookies on our Cookie management tool.
  • Our marketing system providers – Only if you have given prior consent (see section 4 Marketing), we transfer data which is necessary to send you the marketing activity to which you have subscribed. Some examples are:
    • Omnisend who we use to track how customers flow through our website, to manage abandoned carts, e-mail and SMS campaigns for which you would give explicit approval. Please see the Omnisend Privacy Policy
    • TextMarketer – we occasionally use for SMS campaigns, for which you would give explicit approval. Please see the TextMarketer Privacy Policy.
  • AWIN affiliate marketing – code is included on our website so AWIN can track any leads affiliates provide. This allows them to allocate commissions to the relevant affiliates. Your order number and value data are passed to AWIN, but your personal details are not.
  • Law enforcement agencies, if and where we are required to do so by law.

 

  1. MARKETING

Under the GDPR regulations, we have a consensual lawful basis to process your data for marketing purposes.

If you have consented to us doing so, we will send you direct marketing messages to keep you aware of our new products, special offers, exclusive deals and developments at VOCLA®.

You can select which methods you consent to, whether that be by e-mail, SMS text, mail or a combination of all these. You can also select which type of e-mail newsletters you receive, so you receive only those of interest to you. It is entirely your choice, you do not have to consent to anything.

You can change your consent to direct marketing preferences at any time, in the following ways:

  • Within your account
  • By unsubscribing on e-mails or replying to SMS messages
  • By contacting us via e-mail, phone, online website contact form, website chat system or by post

We will update your details within 7 days, although unsubscribing on an e-mail takes immediate effect.

Ending marketing messages will not affect communications necessary to fulfil a contract of sale with you, so you will still receive communications in relation to orders you place because under GDPR, we have a contractual lawful basis to process your data. Your consent is only necessary for marketing communications where under GDPR, we have a consensual lawful basis to process your data.

 

  1. KEEPING YOUR DATA

We will hold your data for as long as you hold your account with us, or as long as is required to be able to provide our services and support to you.

You have the right to request that we delete your data (see section 6 Your Rights). However, we may keep hold of your data as required, even after you close an account or it is nolonger necessary to provide services to you, in order to meet legal or regulatory requirements. For example, under VAT legislation, we need to keep your order information for 6 years.

Communication e-mails and messages are kept for 6 months and then deleted.

We will continue to provide marketing services using your data for as long as you provide consent to this. You can remove your consent at any time as detailed in section 4 Marketing.

Data sent to Google Analytics that is associated with cookies and advertising identifiers is retained for 38 months and then automatically deleted.

 

  1. YOUR RIGHTS

Your rights in relation to your personal information are as follows:

YOUR RIGHTS

HOW THE RIGHT IS APPLIED

The right to be informed – you have the right to know what data is being processed and how

This Privacy Policy details how your data is used

The right to access the information we hold about you

Please contact us via e-mail, phone, online contact form or by post to access the information we hold

The right to rectification – you may request us to correct inaccurate data or complete incomplete data

Please use your account or contact us via e-mail, phone, online contact form or by post to correct any inaccurate information

The right to be forgotten – you may request us to delete your data without undue delay

Please contact us via e-mail, phone, online contact form or by post to have your data deleted. Once deleted, we can no longer process or collect it

The right to stop direct marketing messages

You can change your marketing preferences, at any time within your account, by unsubscribing to e-mails, replying STOP to SMS messages or by contacting us

The right to portability – you may request us to transfer your data to another organisation

Please contact us via e-mail, phone, online contact form or by post to transfer elements of your data

The right to complain to your data protection regulator

Within the UK, you can complain to the Information Commissioner’s Office but we would ask that you contact us first so we can try to resolve any issues

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