Delivery timescales represent the estimated delivery time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day.
UK & CHANNEL ISLANDS
FREE DELIVERY OFFERED ON EVERY ORDER!
| SERVICE |
FEE |
DELIVERY |
POSTAL SERVICE |
NOTES |
| FREE |
FREE |
3 – 4 working days |
Royal Mail 48 |
Mon to Sat |
| FASTER |
£1 |
1 – 2 working days |
Royal Mail 24 |
Mon to Sat |
| TRACKED |
FREE to £2 |
2 – 3 working days |
Royal Mail Tracked 48 |
Tracking provided by e-mail/SMS where these are gvien on the order. Parcels can be left in a safe place if you let us know where. £2 on orders up to £85, otherwise free |
| FASTER TRACKED |
£1 to £3.50 |
1 – 2 working days |
Royal Mail Tracked 24 |
As above. £3.50 on orders up to £85, otherwise £1 |
| EXPRESS |
£6 |
Next working day |
Royal Mail Special Delivery |
Next working day after dispatch. Guaranteed fee refund if the parcel is not delivered next working day |
| SATURDAY |
£8 |
Saturday |
Royal Mail Special Delivery |
Delivery Saturday after you order. Guaranteed fee refund if the parcel is not delivered Saturday |
Delivery to the Channel Islands is likely to take an extra working day.
EUROPE
FREE DELIVERY ON ORDERS OVER €150!
| SERVICE |
FEE |
EXPECTED DELIVERY |
POSTAL SERVICE |
| TRACKED |
€4.95 |
3 – 5 working days |
Royal Mail International Tracked or Signed |
INTERNATIONAL + USA
FREE DELIVERY ON ORDERS OVER US$175!
| SERVICE |
FEE |
EXPECTED DELIVERY |
POSTAL SERVICE |
| TRACKED |
US$7.95 |
5-7 working days |
Royal Mail International Tracked or Signed |
CANADA
FREE DELIVERY ON ORDERS OVER CA$275!
| SERVICE |
FEE |
EXPECTED DELIVERY |
POSTAL SERVICE |
| TRACKED |
CA$9.95 |
5-7 working days |
Royal Mail International Tracked and Canada Post |
AUSTRALIA & NEW ZEALAND
FREE DELIVERY ON ORDERS OVER AU300!
| SERVICE |
FEE |
EXPECTED DELIVERY |
POSTAL SERVICE |
| TRACKED |
AU$10.95 |
5-7 working days |
Royal Mail International Tracked |
TRACKED: Argentina, Australia, Brazil, Canada, Hong Kong, Indonesia, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, USA. SIGNED: All other countries.
You will receive an e-mail confirmation when your order is dispatched which will contain any tracking details.
CUSTOMS + IMPORTS
You or the recipient may be charged customs duties by Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA cannot be responsible for these charges. Customs clearance may also delay the expected delivery timescale.
Please check the following:
- TAX AND DUTIES THRESHOLDS – Most countries have a lower threshold, whereby duties and import VAT are not charged on orders below that value. Â
- COUNTRY OF ORIGIN – Several countries have trade deals where products do not incur customs duties if they have a country of origin that is with a country for which a trade deal exists. Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘additional information’ of each product page. If the country of origin is one with whom there is a special trading agreement, then you may not be charged customs duties on those products.
Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.
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