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Delivery timescales represent the estimated delivery time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day.

UK & CHANNEL ISLANDS

FREE DELIVERY IS OFFERED ON EVERY ORDER!

FREE – 3 to 4 days, Royal Mail 48

FASTER – £1, 1 to 2 days, Royal Mail 24

TRACKED – £2, 2 days, Royal Mail Tracked 48

FASTER TRACKED – £3, 1 day, Royal Mail Tracked 24

EXPRESS – £6, next working day between 7am to 4pm, Royal Mail Special Delivery

SATURDAY – £8, 7am to 4pm Saturday, Royal Mail Special Delivery

CLICK + COLLECT – FREE, collect from our warehouse at Unit 2, Tilson Road, Manchester, M23 9GF

All deliveries are Monday to Saturday.

Delivery to the Channel Islands is likely to take an extra working day.

With the exception of Special Delivery services, delivery times are estimates.

EUROPE

FREE DELIVERY ON ORDERS OVER €150!

Royal Mail International Tracked – €4.95, 4 to 8 working days

INTERNATIONAL + USA

FREE DELIVERY ON ORDERS OVER US$175!

Royal Mail International Tracked – $7.95, 5 to 7 working days

CANADA

FREE DELIVERY ON ORDERS OVER CA$275!

Royal Mail International Tracked – CA$9.95, 5 to 7 working days

AUSTRALIA & NEW ZEALAND

FREE DELIVERY ON ORDERS OVER AU300!

Royal Mail International Tracked – AU$10.95, 5 to 7 working days

You will receive an e-mail confirmation when your order is dispatched which will contain any tracking details.

CUSTOMS + IMPORTS

You or the recipient may be charged customs duties by Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA cannot be responsible for these charges. Customs clearance may also delay the expected delivery timescale.

Please check the following:

• TAX AND DUTIES THRESHOLDS – Most countries have a lower threshold, whereby duties and import VAT are not charged on orders below that value.  
• COUNTRY OF ORIGIN – Several countries have trade deals where products do not incur customs duties if they have a country of origin that is with a country for which a trade deal exists. Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘additional information’ of each product page. If the country of origin is one with whom there is a special trading agreement, then you may not be charged customs duties on those products.

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.

The VOCLA price guarantee offers you piece of mind that you won’t find the price cheaper anywhere else. We offer this guarantee because we charge the lowest recommended retail price that we are allowed by each brand that we supply. VOCLA is an authorized retailer for every brand that we sell, sourcing directly from the brands, therefore guaranteeing authenticity for you.

The VOCLA price guarantee offers you a refund of the difference in price, within 14 days of your purchase, against any online authorized retailer.

The terms of the VOCLA price guarantee are:

• Show Us: You must provide a URL link to the website where you saw the product cheaper. VOCLA will only match the price of other online stores, because we can easily compare prices.
• Authorized Retailers: The other website must be a current authorized retailer for the brand. This does not include any marketplaces such as sellers on eBay, Amazon, or AliExpress. This is because these marketplaces often contain fake products sold by unauthorized dealers.
• Time Limit: The request to match the price must be made within 14 days of your purchase.
• Regular Price – VOCLA will match the regular price of the product. Sale prices, discounts including discount codes, vouchers or loyalty points will not be considered.
• Currency – The price should be in a currency that we trade in: GBP, EURO, USD, AUD, or CAD. It will need to be in the currency with which you pay at VOCLA. For example, a UK customer would pay in GBP, so we would price match to another GBP price. A US customer would pay in USD, so we would price match to another USD price. This is because customers around the globe have to pay different rates of VAT which are included or not included in prices, dependent upon their country.
• Full Cost of Supply – We will match to the full cost of supply which means the price at the other store, plus any VAT, delivery charges, import VAT, and customs duties.