UPDATES ON COVID-19
Until further notice, our deliveries will continue to be dispatched each working day Mon to Fri at 4pm for orders placed before 3pm GMT.
If you require customer service, please contact us by e-mail or by using our Live Chat system. Our office staff are currently working from home and unable to receive phone calls.
Our deliveries will be dispatched as normal at 4pm GMT for orders placed before 3pm GMT.
So we have Carl in the warehouse all day today picking, packing and dispatching all the orders. He’s probably dancing around the warehouse with classic Whitney hits blasting out! He’s also going to be available on the Live Chat system.
We’ve launched the Spring sale early so anyone who is bored self-isolating at home can get some barginas. Or maybe just make their day a little more interesting by looking through the half naked men on our site!
Normal Service: VOCLA currently remains open and is expecting to dispatch orders at 4pm GMT as per usual. The Royal Mail has not cancelled our daily collection, therefore we are assuming a normal service.
Express Delivery Services Cancelled: Express UK delivery services are currently available at the checkout, along with Express DHL International services as our couriers can nolonger guarantee the timescales on these services.
Homeworking: All our office staff are working from home and one person attends our warehouse each day to dispatch orders, until further notice. If you require customer service please use either our Live Chat facility or e-mail us.
Click & Collect Cancelled: Our click and collect service at our warehouse is currently unavailable.
COVID Cases: There have been no examples of members of staff contracting COVID-19. Our warerhouse continues to offer sufficient hand wash gels and soaps. The number of visitors to the warehouse has been reduced to couriers only.
International Deliveries: Whilst we are still able to dispatch International orders, the situation in each local country is different and we are unable to guarantee a delivery timescale for International orders.
Returns & Refunds: We are currently processing returns & refunds once a week as these are delivered to us by the Royal Mail once a week.