VOCLA RETURNS

You can return items to VOCLA within 30 days of receipt, in line with the VOCLA Returns Policy below. We’ve recently improved our returns process, particularly for UK customers who can return items cheaper, easier and with tracking.

To return items, there is a Returns Form on the back of your invoice, enclosed within your parcel. This form will need to be completed and takes you through the returns process. The process is:

❶ Complete the Returns Form

❷ Package the return(s) securely and enclose the Returns Form inside your parcel

❸ Post the parcel back to us, using the following methods:

 

UK RETURNS

We have negotiated a special rate with the Royal Mail Tracked Returns service. But you can use an alternative courier.

 

ROYAL MAIL TRACKED RETURNS SERVICE – £3 FLAT FEE

Generate a returns label at https://www.royalmail.com/track-my-return/pick-a-retailer. Search for ‘VOCLA.’

If you don’t have a printer, just show the Royal Mail team your e-mail label and they will sort it.

Take your return to a Royal Mail Customer Service Point or Post Office and obtain a proof of return receipt.

You can track your parcel online using Royal Mail Track & Trace.

Returns will take approximately 2-3 working days to be delivered to VOCLA®.

VOCLA® will deduct a flat rate fee of £3 from any refund. This is the special rate charged to us by Royal Mail. It is usually cheaper than paying directly with the Post Office or other courier (but please check – you may find that if your return can be sent as a large letter, it will be cheaper to not use this service). It is a tracked service and your return is guaranteed against loss & damage.

 

ALTERNATIVE COURIER

You will need to arrange and pay for the return. The goods will be your responsibility until they reach us. Please address to:

VOCLA Limited (RETURNS), Unit 2, Tilson Road, Manchester, M23 9GF

 

INTERNATIONAL RETURNS

Take the parcel to a Post Office or local courier and add postage. Please address to:

VOCLA Limited (RETURNS), Unit 2, Tilson Road, Manchester, M23 9GF, UNITED KINGDOM

Please ensure that any Customs documents clearly state that the products are ‘RETURNED GOODS’ and have ‘NO COMMERCIAL VALUE’ within the description on the Customs declaration.

 

 

EXCHANGES: If you would like a different size, colour or product, please place a new order online and return your unwanted item(s). This is a much faster process than returning items for an exchange.

 

If you require any help, please contact VOCLA.

 

You can return items to VOCLA within 30 days of receipt, in line with the VOCLA Returns Policy below. We’ve recently improved our returns process, particularly for UK customers who can return items cheaper, easier and with tracking.

To return items, there is a Returns Form on the back of your invoice, enclosed within your parcel. This form will need to be completed and takes you through the returns process. The process is:

❶ Complete the Returns Form

❷ Package the return(s) securely and enclose the Returns Form inside your parcel

❸ Post the parcel back to us, using the following methods:

 

UK RETURNS

UK RETURNS

We have negotiated a special rate with the Royal Mail Tracked Returns service. But you can use an alternative courier.

 

ROYAL MAIL TRACKED RETURNS SERVICE – £3 FLAT FEE

Generate a returns label with Royal Mail Tracked Returns. Search for ‘VOCLA.’

If you don’t have a printer, just show the Royal Mail team your e-mail label and they will sort it.

Take your return to a Royal Mail Customer Service Point or Post Office and obtain a proof of return receipt.

You can track your parcel online using Royal Mail Track & Trace.

Returns will take approximately 2-3 working days to be delivered to VOCLA®.

VOCLA® will deduct a flat rate fee of £3 from any refund. This is the special rate charged to us by Royal Mail. It is usually cheaper than paying directly with the Post Office or other courier (but please check – you may find that if your return can be sent as a large letter, it will be cheaper to not use this service). It is a tracked service and your return is guaranteed against loss & damage.

 

ALTERNATIVE COURIER

You will need to arrange and pay for the return. The goods will be your responsibility until they reach us. Please address to:

VOCLA Limited (RETURNS), Unit 2, Tilson Road, Manchester, M23 9GF

 

VOCLA RETURNS POLICY

VOCLA® has a fair and simple returns policy. You can easily return an item. All we ask for is the following:

  • Please return items within 30 days of delivery and;
  • Please return items in a condition suitable for re-selling – unworn, in their original condition and with all tags and original packaging intact and undamaged.

If you would like to try underwear or swimwear on for size or fit, please do this over other clean underwear. Please ensure that you have not been smoking or wearing perfume/deodorant which may leave a scent or mark on items. For hygiene reasons, please do not try underwear or swimwear on against naked flesh as it would then be considered as worn. VOCLA® is unable to accept returns of worn items unless the only way to discover a fault is by wearing or washing them. All returns are checked with a UV light to ensure they are hygienic for resale. Unsuitable returns will be forwarded back to your delivery address.

If you would like to return items, please complete the Returns Form above and send this enclosed with your return(s).

If your item is faulty, was miss-described or the incorrect items have been delivered, VOCLA® is at fault. In this case, please e-mail us so we can arrange the return. Please do not return these products without prior consent as VOCLA® cannot refund postage costs incurred unless previously agreed and it is not always necessary to return these products.

If VOCLA® is not at fault and you wish to return items, you will be responsible for returning the item(s) to VOCLA® at your cost. You must take reasonable care to ensure that they are not damaged in the meantime or in transit. Please remember to obtain a certificate of posting. VOCLA® offers the Royal Mail Tracked Returns Service for UK returns, with a flat fee deduction from any refund of £3. This provides tracking and a guarantee against loss and damage. You may use other couriers and services to return parcels but any lost return parcels would be your responsibility.

If your item develops a fault within 3 months of the order, please contact us so we can send a replacement. VOCLA® will not send replacement items or make refunds for items purchased more than 3 months ago, where the washing instructions have not been correctly followed or where it is considered that there has been unreasonable care or wear & tear.

When your item(s) is received back to VOCLA®, refunds are made within 7 days to the original method of payment. Postage & packaging charges on your original order are not refundable.

The following products cannot be returned unless faulty: mystery underwear products, male grooming products, face masks and underwear/swimwear padding.

 

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ABOUT VOCLA

VOCLA® is a global online retailer of men’s underwear, swimwear & fetishwear. With over 1200 styles available, VOCLA holds the UK’s largest range of ADDICTED, Andrew Christian, CellBlock 13, Maskulo and Modus Vivendi and is an authorized retailer for all the brands. Read more…

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