A free delivery option is provided on all orders over £40.

• STANDARD (Royal Mail 48), 3-4 days, Mon-Sat, £1. FREE on orders >£40
• INPOST LOCKER COLLECTION, 3-4 days, £1.75 on orders <£100, £1 on orders >£100
• 2 DAY TRACKED (Royal Mail Tracked 48), 2 days, Mon-Sat, £2 on orders <£100, FREE on orders >£100
• FASTER (Royal Mail 24), 1-2 days, Mon-Sat, £2.25
• 1 DAY TRACKED (Royal Mail Tracked 24), 1 day, Mon-Sat, £2.50 on orders <£100, £1.50 on orders >£100
• NEXT DAY (Royal Mail Special Delivery), Next day Mon-Sat, £7.50 on orders <£100, £6 on orders >£100
• SATURDAY (Royal Mail Special Delivery), dispatched Friday, delivered Saturday, £7.50 on orders <£100, £6 on orders >£100
• CLICK & COLLECT (VOCLA Manchester Warehouse, M23 9GF), available immediately Mon-Fri 9am-6pm, FREE

NOTES

Order by 3 pm for same-day dispatch on weekdays. Parcels are dispatched on weekdays.

Delivery timescales are estimates. Only the Special Delivery services are guaranteed. Guarantees are not applicable during Royal Mail strikes.

Delivery to the Channel Islands, the Isle of Man, and Northern Ireland may take an extra working day. Only tracked services are offered to these regions to track the parcel through customs and border control.

We try to fit products into a 'large letter' format, so you may find that products are repackaged to make them flatter, or orders are split into two large letter boxes. This allows the Royal Mail to post them through your letterbox, reducing the number of redelivery requests or collections from a Royal Mail sorting office. Nobody wants to go to a sorting office to collect items, certainly not at Christmas! However, this is not possible where an order includes bulky products.

If not at home, your postal worker will leave the parcel with a neighbour or leave a calling card so you can collect it and re-arrange the delivery date or location. Parcels are scanned on delivery and the GPS location is recorded.

Tracking is provided by e-mail & SMS if you provide these details for Tracked services.

Shipping Charges

• Orders <$100 = $9
• Orders $100-$300 = $7
• Orders >$300 = FREE

Shipping Process - We offer International Tracked shipping delivered by USPS. Orders are shipped from the UK. We dispatch parcels with the Royal Mail, who process the parcel onto a plane at Heathrow airport within 24 hours. The Royal Mail provides electronic customs documents to US Border Control, so the parcel can be pre-cleared, and they pay the tariffs for faster clearance. The parcel is then passed to USPS for onward delivery with no requirement to collect tariffs.

Same Day Dispatch - Orders placed before 3pm GMT are dispatched the same day on each working day. 

Timescales - The estimated timescale is 5 to 7 working days after dispatch. This does not include customs clearance delays or events such as postal strikes. In October 2025, all US parcels arrived within a week.

Tracking - You will receive an email with tracking details. Please check your junk mail folder if you haven't received it. Tracking details are also available in the order history of your customer account. While Customs and Border Protection has the parcel, the tracking will not show information. This is normal; the parcel is not lost. When Customs clear the parcel and passes it to USPS, tracking will start on their website, usually showing an estimated delivery date. 

Parcels over 2kg - Shipping services allow parcels up to 2kg in weight. If your order exceeds this, we will split it into two parcels.

Lost Parcels - Parcels are not considered lost until 20 working days after dispatch. This provides US Customs and Border Protection enough time to process delayed parcels. 

TARIFFS

The payment at checkout is the full cost to purchase and receive the goods, including shipping fees, all charges and tariffs. You won't need to pay any tariffs or charges when receiving the parcel.

Tariffs are added to your order at checkout. We pay these, with clearance fees, to the Royal Mail who pre-clears the parcel and pays the tariffs to Customs and Border Protection.

The tariffs you pay depend on the product's country of origin (manufacture). This is shown on every product page, within the 'Product Data' section, allowing you to plan to reduce tariffs. Tariff rates for the countries where our products are manufactured are:

• Australia: 10% (aussieBum)
• Colombia: 10% (PUMP!)
• UK: 10% (SUKREW)
• EU: 15% (Modus Vivendi, TOF Paris, Alexander COBB, Barcode Berlin, CODE22, Locker Gear)
  
• Thailand: 19% (Andrew Christian)
  
• China: 30% (2eros, Blak, Breedwell, CellBlock13, Supawear, Timoteo)
  

If you return items, the tariffs charged on those returns cannot be refunded by VOCLA as they have been paid to the US government. Therefore, you need to apply for a refund from your local US tax office, providing evidence of the original purchase and the return (eg, proof of original payment, order confirmation, refund confirmation, and proof of postage for returns). We can provide any necessary documents that we hold. Please ask, we've done this for years for our EU customers and are willing to help.

Shipping Charges

• AUSTRIA: €11 Tracked Post AG (4-5 days)
• BELGIUM: €7.50 Tracked BPost (4-5 days)
• CYPRUS: €10 Tracked Cyprus Post (5-6 days)
• DENMARK: €7 Tracked PostNord (5-6 days)
• FINLAND: €8 Tracked Posti (5-6 days)
• FRANCE: from €5 Tracked La Poste (4-5 days)
• GERMANY: from €6 Tracked Deutsche Post (4-5 days)
• IRELAND: from €6 Tracked AN Post (4-5 days)
• ITALY: €7 Tracked Poste Italiane (4-6 days)
• LUXEMBOURG: from €13 Tracked Lux Post (5-7 days)
• MALTA: €10 Tracked Malta Post (5-6 days)
• NETHERLANDS: from €6 Tracked PostNL (4-5 days)
• NORWAY: from €18 Tracked Posten Norge (5-6 days)
• POLAND: €5.50 Tracked Poczta Polska (5-6 days)
• PORTUGAL: from €8 Tracked CTT (5-7 days)
• SPAIN: €5.50 Tracked Correos (5-6 days). Canary Islands = 10 days extra
• SWEDEN: €5.50 Tracked PostNord (5-6 days)
• SWITZERLAND: €9 Tracked Swiss Post (5-6 days)
• OTHER*: €7 or €9 Tracked (5-7 days)

*Others at €7: Bulgaria, Croatia, Czech Republic, Greece, Hungary, Lithuania, Slovakia, Slovenia, Ukraine. Others at €9: Andorra, Bosnia, Gibraltar, Iceland, Latvia, Monaco, Montenegro, Macedonia, Serbia, Turkey

Shipping Charges:

• AUSTRALIA: AU$15, Tracked Australia Post, estimated 5-8 working days
• NEW ZEALAND: NZ$20, Tracked New Zealand Post, estimated 5-10 working days

Shipping Process - We offer International Tracked shipping delivered by your local postal provider. Orders are shipped from the UK. We dispatch parcels with the Royal Mail, who process the parcel onto a plane at Heathrow airport within 24 hours. Once the parcel clears customs, it is passed to your local postal provider.

Same Day Dispatch - Orders placed before 3pm GMT are dispatched the same day on each working day. 

Timescales - The estimated timescale represents the number of working days after dispatch. This does not include customs clearance delays or events such as postal strikes.

Tracking - You will receive an email with tracking details. Please check your junk mail folder if you haven't received it. Tracking details are also available in the order history of your customer account. While Customs has the parcel, no tracking information will be updated. This is normal; the parcel is not lost. When Customs clears the parcel and passes it to Australia or NZ Post, tracking will start on their website.

Restrictions - Orders cannot exceed AU$1000 (due to customs restrictions) or exceed 2kg in weight. We will split orders that exceed these restrictions into two separate parcels.

Lost Parcels - Parcels are not considered lost until 20 working days after dispatch. This provides Customs and Border Protection enough time to process delayed parcels. 

TARIFFS & TAXES

As parcels are restricted to AU$1000, and because we split orders over this value, you should not be charged import taxes or customs duties.

The products sold to Australian/New Zealand customers are sold excluding taxes. We have discounted the price to reflect that customers do not pay UK VAT. However, Customs and Border Protection may charge you or the recipient import taxes and/or customs duties. VOCLA is not responsible for these charges. 

Australian customers should be charged the following on delivery, where the order value exceeds $1000:

• IMPORT TAX - at the Australian rate of Goods Sales Tax (ie 10%) for orders over $1000
• CUSTOMS DUTIES - usually 12% for clothing products, on orders over $1000.

The above is information VOCLA has researched. Please check the rules for yourself before making a purchase. VOCLA cannot be held responsible for any incorrect information.

Shipping Charges - CA$12, Tracked Canada Post, estimated 5-7 working days

Shipping Process - We offer International Tracked shipping delivered by your local postal provider. Orders are shipped from the UK. We dispatch parcels with the Royal Mail, who process the parcel onto a plane at Heathrow airport within 24 hours. Once the parcel clears customs, it is passed to your local postal provider.

Same Day Dispatch - Orders placed before 3pm GMT are dispatched the same day on each working day. 

Timescales - The estimated timescale represents the number of working days after dispatch. This does not include customs clearance delays or events such as postal strikes.

Tracking - You will receive an email with tracking details. Please check your junk mail folder if you haven't received it. Tracking details are also available in the order history of your customer account. While Customs has the parcel, no tracking information will be updated. This is normal; the parcel is not lost. When Customs clear the parcel and passes it to Canada Post, tracking will start on their website.

Parcels over 2kg - Shipping services allow parcels up to 2kg in weight. If your order exceeds this, we will split it into two parcels.

Lost Parcels - Parcels are not considered lost until 20 working days after dispatch. This provides Customs and Border Protection enough time to process delayed parcels. 

CUSTOMS CHARGES

The products sold to Canadian customers are sold excluding taxes. We have discounted the price to reflect that customers do not pay UK VAT. However, Canadian Customs and Border Protection may charge you or the recipient import taxes and/or customs duties. VOCLA is not responsible for these charges.

Canadian customers should be charged the following for orders over CA$20:

• IMPORT VAT - at the Canadian rate of Goods Sales Tax. 
• CUSTOMS DUTIES - These are usually 12% for clothing products.
• BROKER FEES - Canadian Post fees to clear parcels through customs and collect the charges due.

The above is information VOCLA has researched. Please check the rules for yourself before making a purchase. VOCLA cannot be held responsible for any incorrect information.

Tracked Delivery with local postal service, estimated 5 to 8 working days

• China: ¥75
• Hong Kong: $90HKD
• Israel: 50 Shekel
• Japan: ¥2030
• Malaysia: 60MYR
• Qatar: 55 QAR
• Saudi Arabia: ﷼65
• Singapore: $18
• Taiwan: 575 NT$
• Thailand: 500 Bhat
• UAE: 30 AED

TIMESCALES

Estimated 5 to 8 working days. Orders placed before 3pm GMT are dispatched every weekday. International parcels are dispatched from Heathrow Airport, usually within 24 hours of collection. They are then passed to Customs Border Control on arrival in your country. Customs clearance timescales are not guaranteed and the estimated delivery timescale does not include any customs delays. Once Customs clear the parcel, it is passed to the local postal service for onward delivery, which usually takes a few days.

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Whilst Customs Border Control have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels.

CUSTOMS CHARGES

You or the recipient may be charged customs duties by Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA is not responsible for these charges. Please check the following:

• TAX AND DUTIES THRESHOLDS – Most countries have a lower threshold, whereby duties and import taxes are not charged on orders below that value. If this is the case, then try to keep your order below that value, or split your order into two or more, so that no order is over the threshold.
• COUNTRY OF ORIGIN – Several countries have trade deals where products do not incur customs duties if they have a country of origin that is with a country for which a trade deal exists. Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab on each product page. If the country of origin is one with whom there is a special trading agreement, then you may not be charged customs duties on those products.

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.