*includes Isle of Man & Channel Islands

SERVICE	ESTIMATED DELIVERY	ORDERS < £100	ORDERS > £100	NOTES
STANDARD (Royal Mail 48)	3 - 4 days Mon-Sat	FREE		£1 on orders < £30. If not at home, your postal worker will leave the parcel with a neighbour or leave a calling card so you can collect it, re-arrange the delivery date or location. Parcels are scanned on delivery and the GPS location is recorded
FASTER (Royal Mail 24)	1 - 2 days Mon-Sat	£1.50		As above
2 DAY TRACKED (Royal Mail Tracked 48)	2 days Mon-Sat	£2	FREE	Tracking provided by e-mail & SMS if you provide these details. Parcels can be left in a safe place - please e-mail us to let us know your safe place. Re-arrange delivery online at date of your choice, or collect
3 DAY TRACKED (Yodel)	3 days Mon-Sat	£2.25	£1	Available on orders over £40
1 DAY TRACKED (Royal Mail Tracked 24)	1 day Mon-Sat	£2.50	£1.50	As above
NEXT DAY (Royal Mail Special Delivery)	Next day Mon-Sat	£7.50	£6	Next day following dispatch. Order by 3pm for same day dispatch on a week day. VOCLA guarantees to refund your delivery fee if the parcel is late. Signature required on delivery. *Guarantee not valid during Royal Mail strikes. Available on orders > £30
SATURDAY (Royal Mail Special Delivery)	Saturday	£7.50	£6	Dispatched on a Friday, delivered Saturday. Order by 3pm on Friday. VOCLA guarantees to refund your delivery fee if the parcel is late. Signature required on delivery. *Guarantee not valid during Royal Mail strike. Available on orders > £30
CLICK + COLLECT (VOCLA Manchester Warehouse)	Orders available immediately	FREE	FREE	VOCLA warehouse: Unit 2, Tilson Road, Manchester, M23 9GF. Mon to Fri, 9am to 6pm (earlier & later times can be arranged if you contact us)

Delivery to the Channel Islands and Northern Ireland is likely to take an extra working day. Only Tracked services are offered to the Channel Islands, so we can track the parcel through customs clearance.

Delivery timescales are estimates. Only the Special Delivery services are guaranteed. Guarantees are not applicable during Royal Mail strikes.

Order by 3pm for same day dispatch on a week day. Parcels are dispatched on week days.

We may split parcels on orders so that deliveries can be a 'large letter' format, which allows the Royal Mail to post them straight through your letterbox and reduce the number of redelivery requests or collections from a Royal Mail sorting office. However, this is not always possible for orders with bulky products.

SERVICE	FEE	ESTIMATED DELIVERY	POSTAL SERVICE
ECONOMY TRACKED	$9	6-7 working days	Royal Mail + USPS
STANDARD TRACKED	$30	5-6 working days	Fedex Economy
EXPRESS TRACKED	$32	2-3 working days	Fedex Express

Fedex cannot deliver to PO Boxes or drop boxes.

TIMESCALES

For Royal Mail services, orders placed before 3pm GMT are dispatched on the same day. US parcels are dispatched from Heathrow Airport, usually within 24 hours of collection. They are then passed to US Customs and Border Protection on arrival in either Chicago or New York airport. Customs clearance timescales are not guaranteed and the estimated delivery timescales do not include any customs delays. It usually takes a few days to clear a parcel, but they do have the right to inspect parcels. Once Customs clear the parcel, it is passed to USPS for onward delivery, which usually takes a few days and they usually provide an estimated delivery date on the tracking on their website.

For Fedex services, orders placed before 10am GMT are dispatched on the same day. Fedex clear parcels through their own customs import process, which is faster, usually one day, but they do still have the right to inspect and delay parcels. Fedex will deliver the parcel, it is not passed to another courier or local postal service.

ORDERS OVER 2KG OR $800

Royal Mail services only allow parcels up to 2kg in weight. If your order is over this, we will split the order into two parcels. This may well be to your benefit, as you are less likely to reach the import threshold, which would attract import taxes.

If your order is over US$800, we will also split the parcel, to avoid the order attracting import taxes and delays.

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junkmail folder, if you have not received this. Whilst Customs and Border Protection have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.

Tracking is not provided on the 'untracked' service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide US Customs and Border Protection with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.

CUSTOMS CHARGES

SOLUTION! Please try to keep your order below $800, to avoid any customs charges. Split your order into two if the sub-total exceeds $800.

You should not be charged import duties or sales tax for orders less than $800. However, please check your threshold before ordering.

You will not be charged a Merchandise Processing Fee by Customs, this fee is covered within the postal fee that we pay to the courier.

You or the recipient may be charged customs duties by US Customs and Border Protection. VOCLA cannot be responsible for these charges, they are a personal tax. Please check the following:

DUTIES THRESHOLD – VOCLA believes that the threshold for clothing is currently $800. Therefore, any order below this value, would not attract customs duties. We can split an order for you, so that each parcel is valued below the threshold.
COUNTRY OF ORIGIN – Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the 'product data' tab of each product page. If the country of origin is one with whom the USA has a special trading agreement, then you should not be charged customs duties on those products.

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.

We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.

Tracked delivery with Royal Mail and local postal service, or express services with DPD, DHL, TNT or Fedex.

Delivery timescales are estimates.

Delivered duty paid services available to specific EU countries.

COUNTRY	SHIPPING FEE + COURIER	DUTY & TAXES PAID AT CHECKOUT DELIVERED DUTY PAID	DUTY & TAXES PAID TO COURIER ON DELIVERY
AUSTRIA	€8 Untracked Post AG (5-6 days) €12 Tracked Post AG (4-5 days)	YES
BELGIUM	€11 Tracked BPost (3-6 days) from €23 DPD (3 days, orders>€150)	YES
BULGARIA	€9 Tracked BG Post		YES
CROATIA	€9 Tracked Hrvatska Posta		YES
CYPRUS	€6 Untracked Cyprus Post (7-8 days) €11 Tracked Cyprus Post (5-6 days)	YES
CZECH REPUBLIC	€9 Tracked Czech Post		YES
DENMARK	€7 Tracked Post Nord (5-6 days) €22 DPD (4 days)		YES
FINLAND	from €9 Tracked Posti (5-6 days) €30 DPD (5 days)		YES
FRANCE	€6 Untracked La Poste (5-6 days) €7 Tracked La Poste (4-5 days) €20 DPD (2-3 days)	YES
GERMANY	€6 Untracked Deutsche Post (5-6 days) €7 Tracked Deutsche Post (4-5 days) from €17 DPD (2-3 days)	YES
GIBRALTAR	€9 Tracked Royal Mail		YES
GREECE	€9 Tracked Hellenic Post		YES
HUNGARY	€9 Tracked Magya Posta		YES
ICELAND	€9 Tracked Posturinn		YES
IRELAND	€6 Untracked AN Post (5-6 days) €8 Tracked AN Post (4-5 days) €21 DPD (2-3 days)	YES
ITALY	€7 Tracked Poste Italiane (5-6 days) €44 TNT Express (2 days)		YES
LUXEMBOURG	€10 Untracked Lux Post (7-8 days) €15 Tracked Lux Post (6-7 days) from €19 DPD (orders >€150, 4 days)	YES
MALTA	€6 Untracked Malta Post (7-8 days) €11 Tracked Malta Post (5-6 days)	YES
NETHERLANDS	€6 Untracked Post NL (5-6 days) €7.50 Tracked Post NL (4-5 days) €18 DPD (2-3 days)	YES
NORWAY	€15 Tracked Posten Norge (5-7 days), €17 orders < €150	YES
POLAND	€6 Tracked Royal Mail/Poczta Polska (5-7 days) €17 DPD (4 days) €44 TNT Express (2-3 days)		YES
PORTUGAL	€12 Tracked Royal Mail (5-7 days)	YES
ROMANIA	€9 Tracked Royal Mail		YES
SLOVAKIA	€9 Tracked Royal Mail		YES
SPAIN	€5 Tracked Royal Mail/Correos (5-7 days) €44 TNT Express (2-3 days)		YES
SWEDEN	€6 Untracked Post Nord (7-8 days) €8 Tracked PostNord (6-7 days)		YES
SWITZERLAND	€7 Untracked Swiss Post (5-7 days) €11 Tracked Swiss Post (5-7 days)	YES
TURKEY	€9 Tracked Royal Mail		YES

TIMESCALES

Orders placed before 3pm GMT on week days are dispatched on the same day for Royal Mail services.

Orders placed before 11am GMT on week days are dispatched on the same day for express services.

Royal Mail parcels are shipped from the UK and passed to Border Control for customs clearance. Customs clearance timescales are not guaranteed and the estimated delivery timescale does not include any customs delays. Once Customs clear the parcel, it is passed to the local postal service for onward delivery.

Express services are pre-cleared through customs, allowing faster delivery, and will be delivered to your door by that courier.

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junkmail folder, if you have not received this. Whilst Customs Border Control have the parcel, the tracking will not show any useful information. This is normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.

Tracking is not provided on the 'untracked' service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide Customs Border Control with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.

CUSTOMS & IMPORTS

1. AUSTRIA, BELGIUM, CYPRUS, FRANCE, GERMANY, IRELAND, LUXEMBOURG, MALTA, NETHERLANDS, NORWAY, PORTUGAL, SWITZERLAND

Duty and taxes due on your order are calculated at our checkout and payment is made with your order. VOCLA will pay those charges to your local customs authority. Therefore, you will not need to pay any additional charges on delivery and the parcel will clear customs faster. Please see our further information here: DELIVERED DUTY PAID

2. ALL OTHER EUROPEAN COUNTRIES

You or the recipient may be charged import duties/taxes by local Customs authorities. VOCLA cannot be responsible for these charges. These charges are made to the recipient of the parcel, by the local government. They are not charges that VOCLA receives, pays, or is responsbile for. Goods are delivered duty unpaid - the price on our website does not include VAT for European customers. Customs clearance may also delay the expected delivery timescale. Please check the following:

TAX THRESHOLDS - your country may have a threshold for customs duties and import VAT, below which, no charges are made. For the EU, the import VAT threshold is €0, which means that import VAT will be charged at the standard rate of VAT in your country. For the EU, the customs threshold is €150, which means that goods over this value may attract customs duties (depending on their country of origin). The products sold on the VOCLA website are sold excluding VAT to European citizens.
COUNTRY OF ORIGIN - The UK-EU trade deal allows EU customers to import products that have a country of origin within the EU or UK, without incurring customs duties. Therefore, please check the country of origin for each product that you order. The country of origin is given within the 'product data' tab on each product page. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products, if delivered to an EU country.

For EU customers you should only be charged import VAT, at the rate of your country's standard VAT rate, plus customs duties (usually 12% for clothing), on products over €150 in value, which do not have a country of origin of either the UK or EU. For non-EU countries, you should be charged import VAT and customs duties on products with a value over your country's threshold. The legislation in each country can be different. For example, different import VAT rates. Therefore, please check before making any purchase.

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase, especially for deliveries to the EU where rules are changing. VOCLA cannot be held responsible for any incorrect information. The rules are applied by your government and are a tax charge on the recipient. VOCLA will therefore not repay any customs charges.

*includes New Zealand

SERVICE	FEE	ESTIMATED DELIVERY	POSTAL SERVICE
UNTRACKED	AU$13 (orders <$200)	6 - 9 working days	Royal Mail + Local Post
TRACKED	AU$17	5 - 8 working days	Royal Mail + Local Post
EXPRESS	AU$38	3 - 5 working days	TG Express Direct
EXPRESS	AU$76	5 working days	Fedex
EXPRESS	AU$81	3 working days	DHL

RESTRICTIONS

Orders cannot exceed AU$1000 due to customs retrictions. Orders over this value will be split and shipped as two parcels

TIMESCALES

Orders placed before 3pm GMT on week days are dispatched on the same day for Royal Mail services.

Royal Mail parcels are shipped from the UK and passed to Australian/New Zealand Border Control for customs clearance. Customs clearance timescales are not guaranteed and the estimated delivery timescale does not include any customs delays. It usually takes a few days to clear a parcel, but they do have the right to inspect parcels. Once Customs clear the parcel, it is passed to Australia/New Zealand Post for onward delivery, which usually takes a few days.

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junkmail folder, if you have not received this. Whilst Customs and Border Protection have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on the Australia/New Zealand Post website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.

Parcels are not considered to be lost until 25 working days have passed, since dispatch. This is to provide Customs and Border Protection with enough time to process any delayed parcels. Parcels are scanned on delivery, with the GPS location taken.

CUSTOMS CHARGES

Express services are provided by couriers who are likely to charge a handling fee to collect customs charges.

The products sold on VOCLA, are sold excluding taxes. We have discounted the price to reflect that Australian customers do not pay UK VAT. However, you or the recipient may be charged customs duties & import taxes by Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA cannot be responsible for these charges.

Australian customers should be charged the following on delivery:

IMPORT VAT - at the Australian rate of Goods Sales Tax (ie 10%). However, we discount our $AU prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price
CUSTOMS DUTIES - these are usually 12% for the majority of clothing products but only orders over $1000. If your order is over $1000, we will split it into two parcels.

Therefore, Australian customers should only be charged 10% import GST (which has been discounted in our pricing), plus a small courier handling fee. Taxes will be collected by the courier.

SERVICE	FEE	ESTIMATED DELIVERY	POSTAL SERVICE
ECONOMY TRACKED	US$10	5 - 7 working days	Royal Mail + Canada Post
STANDARD TRACKED	US$30	5 working days	FEDEX Economy
EXPRESS TRACKED	US$33	2 - 3 working days	FEDEX Express

Fedex cannot deliver to PO Boxes or drop boxes.

TIMESCALES

For Royal Mail services, orders placed before 3pm GMT are dispatched on the same day. Canadian parcels are dispatched from Heathrow Airport, usually within 24 hours of collection. They are then passed to Canadian Customs and Border Protection on arrival in Canada. Customs clearance timescales are not guaranteed and the estimated delivery timescales do not include any customs delays. It usually takes a few days to clear a parcel, but they do have the right to inspect parcels. Once Customs clear the parcel, it is passed to Canada Post for onward delivery, which usually takes a few days and they usually provide an estimated delivery date on the tracking on their website.

For Fedex services, orders placed before 11am GMT are dispatched on the same day. Fedex clear parcels through their own customs import process, which is faster, usually one day, but they do still have the right to inspect and delay parcels. Fedex will deliver the parcel, it is not passed to another courier or local postal service.

TRACKING

Tracking is not provided on the 'untracked' service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide Customs and Border Protection with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.

CUSTOMS CHARGES

The products sold on VOCLA, are sold excluding taxes. We have discounted the price to reflect that Canadian customers do not pay UK VAT. However, you or the recipient may be charged customs duties by Canadian Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA cannot be responsible for these charges. Customs clearance may also delay the expected delivery timescale.

Canadian customers should be charged the following on delivery, on orders over CA$20:

IMPORT VAT - at the Canadian rate of Goods Sales Tax (ie 5% or 13%, depending on your region). We discount our Canadian dollar prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price.
CUSTOMS DUTIES - these are usually 12% for the majority of clothing products

Tracked Delivery = $10, Royal Mail + Local Postal Service, estimated 5 to 8 working days

Express delivery available to some countries with Fedex or DHL, estimated 2 to 5 working days

COUNTRIES

We currently deliver to: Australia, Austria, Belgium, Bulgaria, Canada, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, UAE, USA.

We only offer DHL express to South Africa due to the difficulty in clearing parcels through customs.
If your country is not listed, please contact us as we may be able to deliver to you.

TIMESCALES

Estimated 5 to 8 working days. Orders placed before 3pm GMT are dispatched every weekday. International parcels are dispatched from Heathrow Airport, usually within 24 hours of collection. They are then passed to Customs Border Control on arrival in your country. Customs clearance timescales are not guaranteed and the estimated delivery timescale does not include any customs delays. Once Customs clear the parcel, it is passed to the local postal service for onward delivery, which usually takes a few days.

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junkmail folder, if you have not received this. Whilst Customs Border Control have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.

CUSTOMS CHARGES

You or the recipient may be charged customs duties by Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA is not responsible for these charges. Please check the following:

TAX AND DUTIES THRESHOLDS – Most countries have a lower threshold, whereby duties and import taxes are not charged on orders below that value. If this is the case, then try to keep your order below that value, or split your order into two or more, so that no order is over the threshold.
COUNTRY OF ORIGIN – Several countries have trade deals where products do not incur customs duties if they have a country of origin that is with a country for which a trade deal exists. Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab on each product page. If the country of origin is one with whom there is a special trading agreement, then you may not be charged customs duties on those products.

*includes Isle of Man & Channel Islands

SERVICE	ESTIMATED DELIVERY	ORDERS < £100	ORDERS > £100
STANDARD (Royal Mail 48)	3 - 4 days Mon-Sat	FREE*
FASTER (Royal Mail 24)	1 - 2 days Mon-Sat	£1.50
2 DAY TRACKED (Royal Mail Tracked 48)	2 days Mon-Sat	£2	FREE
3 DAY TRACKED (Yodel)	3 days Mon-Sat	£2.25	£1
1 DAY TRACKED (Royal Mail Tracked 24)	1 day Mon-Sat	£2.50	£1.50
NEXT DAY (Royal Mail Special Delivery)	Next day Mon-Sat	£7.50	£6
SATURDAY (Royal Mail Special Delivery)	Saturday	£7.50	£6
CLICK & COLLECT (VOCLA Manchester Warehouse)	Orders available immediately	FREE	FREE

Standard delivery £1 on orders less than £30. Express services available on orders over £30

Delivery timescales are estimates. Only the Special Delivery services are guaranteed. VOCLA will refund your delivery fee if a Special Delivery parcel is late. Guarantees are not applicable during Royal Mail strikes.

Order by 3pm for same day dispatch on a week day. Parcels are dispatched on week days.

If not at home, your postal worker will leave the parcel with a neighbour or leave a calling card so you can collect it, re-arrange the delivery date or location. Parcels are scanned on delivery and the GPS location is recorded.

For tracked services, tracking provided by e-mail & SMS if you provide these details. Parcels can be left in a safe place - please e-mail us to let us know your safe place. Re-arrange delivery online at date of your choice, or collect.

Saturday delivery services are dispatched on a Friday.

Click & Collect is at VOCLA, Unit 2, Tilson Road, Roundthorn Industrial Estate, Manchester, M23 9GF. Available for collection Mon-Fri 9am to 6pm.

We may split parcels on orders below £100 so that deliveries can be a 'large letter' format, which allows the Royal Mail to post them straight through your letterbox and reduce the number of redelivery requests or collections from a Royal Mail sorting office. However, this is not always possible for orders with bulky products.

SERVICE	FEE	ESTIMATED DELIVERY	POSTAL SERVICE
ECONOMY TRACKED	$9	6-7 working days	Royal Mail + USPS
STANDARD TRACKED	$30	5-6 working days	Fedex Economy
EXPRESS TRACKED	$32	2-3 working days	Fedex Express

Fedex cannot deliver to PO Boxes or drop boxes.

TIMESCALES

ORDERS OVER 2KG OR $800

If your order is over US$800, we will also split the parcel, to avoid the order attracting import taxes and delays.

TRACKING

CUSTOMS CHARGES

SOLUTION! Please try to keep your order below $800, to avoid any customs charges. Split your order into two if the sub-total exceeds $800.

You should not be charged import duties or sales tax for orders less than $800. However, please check your threshold before ordering.

You will not be charged a Merchandise Processing Fee by Customs, this fee is covered within the postal fee that we pay to the courier.

You or the recipient may be charged customs duties by US Customs and Border Protection. VOCLA cannot be responsible for these charges, they are a personal tax. Please check the following:

DUTIES THRESHOLD – VOCLA believes that the threshold for clothing is currently $800. Therefore, any order below this value, would not attract customs duties. We can split an order for you, so that each parcel is valued below the threshold.
COUNTRY OF ORIGIN – Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the 'product data' tab of each product page. If the country of origin is one with whom the USA has a special trading agreement, then you should not be charged customs duties on those products.

Tracked delivery with Royal Mail and local postal service, or express services with DPD, DHL, TNT or Fedex.

Delivery timescales are estimates.

Delivered duty paid services available for specific EU countries.

COUNTRY	SHIPPING FEE + COURIER	DUTY & TAXES PAID AT CHECKOUT	DUTY & TAXES PAID TO COURIER ON DELIVERY
AUSTRIA	€8 Untracked Post AG (5-6 days) €12 Tracked Post AG (4-5 days)	YES
BELGIUM	€11 Tracked BPost (3-6 days) from €23 DPD (3 days, orders>€150)	YES
BULGARIA	€9 Tracked BG Post		YES
CROATIA	€9 Tracked Hrvatska Posta		YES
CYPRUS	€6 Untracked Cyprus Post (7-8 days) €11 Tracked Cyprus Post (5-6 days)	YES
CZECH REPUBLIC	€9 Tracked Czech Post		YES
DENMARK	€7 Tracked Post Nord (5-6 days) €22 DPD (4 days)		YES
FINLAND	€9 Tracked Posti (5-6 days) €30 DPD (5 days)		YES
FRANCE	€6 Untracked La Poste (5-6 days) €7 Tracked La Poste (4-5 days) €20 DPD (2-3 days)	YES
GERMANY	€6 Untracked Deutsche Post (5-6 days) €7 Tracked Deutsche Post (4-5 days), from €17 DPD (2-3 days)	YES
GIBRALTAR	€9 Tracked Royal Mail		YES
GREECE	€9 Tracked Hellenic Post		YES
HUNGARY	€9 Tracked Magya Posta		YES
ICELAND	€9 Tracked Posturinn		YES
IRELAND	€6 Untracked AN Post (5-6 days) €8 Tracked AN Post (4-5 days) €21 DPD (2-3 days)	YES
ITALY	€7 Tracked Poste Italiane (5-6 days) €44 TNT Express (2 days)		YES
LUXEMBOURG	€10 Untracked Lux Post (7-8 days) €15 Tracked Lux Post (6-7 days) from €19 DPD (orders >€150, 4 days)	YES
MALTA	€6 Untracked Malta Post (7-8 days) €11 Tracked Malta Post (5-6 days)	YES
NETHERLANDS	€6 Untracked Post NL (5-6 days) €7.50 Tracked Post NL (4-5 days) €18 DPD (2-3 days)	YES
NORWAY	€15 Tracked Posten Norge (5-7 days), €17 orders < €150	YES
POLAND	€6 Tracked Royal Mail/Poczta Polska (5-7 days) €17 DPD (4 days) €44 TNT Express (2-3 days)		YES
PORTUGAL	€12 Tracked Royal Mail (5-7 days)	YES
ROMANIA	€9 Tracked Royal Mail		YES
SLOVAKIA	€9 Tracked Royal Mail		YES
SPAIN	€5 Tracked Royal Mail/Correos (5-7 days) €44 TNT Express (2-3 days)		YES
SWEDEN	€6 Untracked Post Nord (7-8 days) €8 Tracked PostNord (6-7 days)		YES
SWITZERLAND	€7 Untracked Swiss Post (5-7 days) €11 Tracked Swiss Post (5-7 days)	YES
TURKEY	€9 Tracked Royal Mail		YES

TIMESCALES

Orders placed before 3pm GMT on week days are dispatched on the same day for Royal Mail services.

Orders placed before 11am GMT on week days are dispatched on the same day for express services.

Express services are pre-cleared through customs, allowing faster delivery, and will be delivered to your door by that courier.

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junkmail folder, if you have not received this. Whilst Customs Border Control have the parcel, the tracking will not show any useful information. This is normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.

CUSTOMS & IMPORTS

1. AUSTRIA, BELGIUM, CYPRUS, FRANCE, GERMANY, IRELAND, LUXEMBOURG, MALTA, NETHERLANDS, NORWAY, PORTUGAL, SWITZERLAND

2. ALL OTHER EUROPEAN COUNTRIES

You or the recipient may be charged import duties/taxes by local Customs authorities. VOCLA cannot be responsible for these charges. These charges are made to the recipient of the parcel, by the local government. They are not charges that VOCLA receives, pays, or is responsible for. Goods are delivered duty unpaid - the price on our website does not include VAT for European customers. Customs clearance may also delay the expected delivery timescale. Please check the following:

TAX THRESHOLDS - your country may have a threshold for customs duties and import VAT, below which, no charges are made. For the EU, the import VAT threshold is €0, which means that import VAT will be charged at the standard rate of VAT in your country. For the EU, the customs threshold is €150, which means that goods over this value may attract customs duties (depending on their country of origin). The products sold on the VOCLA website are sold excluding VAT to European citizens.
COUNTRY OF ORIGIN - The UK-EU trade deal allows EU customers to import products that have a country of origin within the EU or UK, without incurring customs duties. Therefore, please check the country of origin for each product that you order. The country of origin is given within the 'product data' tab on each product page. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products, if delivered to an EU country.

SERVICE	FEE	ESTIMATED DELIVERY	POSTAL SERVICE
UNTRACKED	AU$13 (orders <$200)	6-9 working days	Royal Mail + Local Post
TRACKED	AU$17	5-8 working days	Royal Mail + Local Post
EXPRESS	AU$38	3-5 working days	TG Express Direct
EXPRESS	AU$76	5 working days	Fedex
EXPRESS	AU$81	3 working days	DHL

RESTRICTIONS

Orders cannot exceed AU$1000 due to customs retrictions. Orders over this value will be split and shipped as two parcels

TIMESCALES

Orders placed before 3pm GMT on week days are dispatched on the same day for Royal Mail services.

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junkmail folder, if you have not received this. Whilst Customs and Border Protection have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on the Australia/New Zealand Post website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.

CUSTOMS CHARGES

Australian customers should be charged the following on delivery:

IMPORT VAT - at the Australian rate of Goods Sales Tax (ie 10%). However, we discount our $AU prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price
CUSTOMS DUTIES - these are usually 12% for the majority of clothing products but only orders over $1000. If your order is over $1000, we will split it into two parcels.

Therefore, Australian customers should only be charged 10% import GST (which has been discounted in our pricing), plus a small courier handling fee. Taxes will be collected by the courier.

SERVICE	FEE	ESTIMATED DELIVERY	POSTAL SERVICE
ECONOMY TRACKED	US$10	5 - 7 working days	Royal Mail + Canada Post
STANDARD TRACKED	US$30	5 working days	FEDEX Economy
EXPRESS TRACKED	US$33	2 - 3 working days	FEDEX Express

Fedex cannot deliver to PO Boxes or drop boxes.

TIMESCALES

TRACKING

CUSTOMS CHARGES

Canadian customers should be charged the following on delivery, on orders over CA$20:

IMPORT VAT - at the Canadian rate of Goods Sales Tax (ie 5% or 13%, depending on your region). We discount our Canadian dollar prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price.
CUSTOMS DUTIES - these are usually 12% for the majority of clothing products

Tracked Delivery = $10, Royal Mail + Local Postal Service, estimated 5 to 8 working days

Express delivery available to some countries with Fedex or DHL, estimated 2 to 5 working days

COUNTRIES

We only offer DHL express to South Africa due to the difficulty in clearing parcels through customs.
If your country is not listed, please contact us as we may be able to deliver to you.

TIMESCALES

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junkmail folder, if you have not received this. Whilst Customs Border Control have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.

CUSTOMS CHARGES

TAX AND DUTIES THRESHOLDS – Most countries have a lower threshold, whereby duties and import taxes are not charged on orders below that value. If this is the case, then try to keep your order below that value, or split your order into two or more, so that no order is over the threshold.
COUNTRY OF ORIGIN – Several countries have trade deals where products do not incur customs duties if they have a country of origin that is with a country for which a trade deal exists. Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab on each product page. If the country of origin is one with whom there is a special trading agreement, then you may not be charged customs duties on those products.

TRACK YOUR ORDER

PRE-PAID DUTY & DELIVERED DUTY PAID SERVICES

DELIVERED DUTY PAID ►

We offer delivered duty paid services for the following countries: Austrai, Belgium, Cyprus, France, Germany, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Switzerland.
Duty and taxes due on your order are calculated at our checkout and payment is made with your order. You therefore pre-pay taxes and duty charges. VOCLA will pay those charges to your local customs authority. Therefore, you will not need to pay any additional charges on delivery and the parcel will clear customs faster. Furthermore, VOCLA does not charge duty handling fees. Please see our further information here:

DELIVERY COUNTRIES

We currently deliver to: Australia, Austria, Belgium, Bulgaria, Canada, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, UAE, USA.
If your country is not listed, please contact us as we may be able to deliver to you.

LATE OR LOST

Delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale. Only the UK Express Special Delivery service is a guaranteed timescale.
For UK services, orders are not considered to be lost until 10 working days past the expected delivery date. VOCLA receives delivery confirmations from the Royal Mail on all parcels, via GPS 2D barcodes that are scanned on delivery, tracking, or signature services on the parcels. The GPS location of the scan is recorded to confirm delivery. These confirmations will be checked before sending replacement items. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. We may send a Missing Parcel Form which needs to be signed so that a claim for loss can be made with the Royal Mail. This would need to be signed after 10 working days have passed and any refund would only be processed once this form is returned.
For International services, orders are not considered to be lost until 28 working days past the date that the parcel was passed to Customs for clearance. Tracking and signature confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. Most late International parcels relate to the parcel being held-up with Customs authorities. If the tracking for a parcel does not work on the local courier website, this usually means that the parcel is still being processed by Customs and hasn’t yet been passed to the local courier. The length of time taken by Customs authorities varies by country, is outside the control of VOCLA and VOCLA is unable to contact Customs during this time.

MISSING ITEMS

If your order is missing items we will require a picture of the packaging and the Royal Mail (or local courier) apology bag or picture of the damage label that they attach to the parcel. VOCLA will then dispatch replacement items. If the parcel is not damaged, we will 1) check the CCTV on our packaging station to ensure that the order was fully picked and packed 2) double-check our stock levels 3) match the weight of the parcel confirmed on dispatch with the Royal Mail to the weight of all the items on the order 4) review any pictures of the parcel taken by the Royal Mail on delivery.

SUBSCRIPTION CLUB TERMS

1) In General

These VA CLUB terms and conditions, together with the VOCLA Terms and Conditions and VOCLA Privacy Policy govern how VOCLA Limited (‘VOCLA®’) conducts business with you in relation to the VA CLUB, a men’s underwear subscription service, operated by VOCLA Limited.
The term ‘VA CLUB’ refers to the Services and Goods provided by the VOCLA® subscription service.
The terms ‘VOCLA’, ‘we’, ‘us and ‘our’ refer to VOCLA Limited. VOCLA Limited’s registered office is Unit 2, Tilson Road, Roundthorn Industrial Estate, Manchester, UK, M23 9GF, and whose company registration number is 07910951, registered with the Registrar of Companies for England and Wales.
The terms ‘you’ and ‘your’ refer to the subscriber of the VA CLUB Subscription.
The term ‘Website’ refers to www.VOCLA.com.
By using the services of the VA CLUB (collectively, the ‘Services’) and purchasing products (collectively, the ‘Goods’), you are agreeing to all of the VA CLUB Terms and Conditions set out on this page and the VOCLA Privacy Policy.
VOCLA® may change these VA CLUB Terms and Conditions at any time without prior notice. You should check these terms regularly to take notice of any changes made. Your continued use of the Website and your Subscription to the VA CLUB after any such changes constitutes your acceptance of any new VA CLUB Terms and Conditions.
Where the VA CLUB Terms and Conditions require you to provide written notification to VOCLA®, this can be done by e-mailing contact@vocla.com

2) VA CLUB Subscription

The VA CLUB is a men’s underwear subscription service.
The VA CLUB is available for delivery to the countries listed within the Further Answered Questions on the VA CLUB page of the Website. VOCLA® has the right to change the countries to which the VA CLUB is available at any time, either by way of a temporary suspension or removal of Services. VOCLA® will inform you if this affects you and offer a cancellation or alternative Service.
When you subscribe to the VA CLUB, you will select the number of pairs of underwear, the waist size, the style (jockstrap, brief or boxer) and the frequency (every month or every quarter) that you wish to receive Goods.
The date of the month that you place your initial Subscription will become the date that we take payments for future Subscriptions (your ‘Payment Date’). If your Payment Date is on 31st of a month, payment will be taken on the last day of each month. Your credit or debit card details that you specify for your initial Subscription and/or update within your account over time, will become your ‘Payment Method’.
These selections and choices collectively become your ‘Subscription’.
VOCLA® will select underwear for you each month. You will not be aware of what that underwear will be, other than the selections that you have made for your Subscription – the number of pairs, the size and the style.

3) VA CLUB Account

As a subscriber of the VA CLUB, you are provided with an online account (your ‘VA CLUB Account) where you can manage your Subscription at www.VOCLA.com (the ‘Website’).
You can change your Subscription selections within your online VA CLUB Account or by contacting VOCLA®. Changes need to be made prior to your next Payment Date for those changes to take effect.
Access to your VA CLUB Account is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice and for any reason, including access to your VA CLUB Account, which may result in the forfeiture and destruction of all information associated with you. We will not be liable if for any reason your account is unavailable at any time or for any period.

4) Terms of Sale

By creating a Subscription with the VA CLUB, you are offering to purchase Goods and receive Services subject to the following VA CLUB Terms and Conditions.

4.1. Our Contract

When subscribing, you undertake that all details within your VA Account are true and accurate.
When you subscribe, you will receive an acknowledgement e-mail confirming your Subscription.
A contract between us to provide each Subscription, will not be formed until we have received payment in full and as cleared funds for that month’s or quarter’s Subscription.
VOCLA® retains the right to cancel and refund any Subscription for any reason and at any time.

4.2. Pricing

Your Subscription fee along with any postage and packaging costs are detailed on your initial e-mail confirmation of your Subscription and within your VA CLUB Account.
The Subscription fee is inclusive of VAT at the United Kingdom’s rate if delivery of your Subscription is within the United Kingdom. Your Subscription fee does not include VAT, if delivery of your Subscription is outside the United Kingdom and therefore no VAT refund, deduction or reclaim will be made.
Subscription prices are set at the time of your initial Subscription. Prices are subject to change at any time, but VOCLA® we will give you at least 30 days’ notice and offer you the option to cancel your Subscription. Future subscribers may be offered a different price. You may cancel your Subscription and re-start a new Subscription at a new price if you wish.

4.3. Payment

Your Subscription fee along with any postage and packaging costs is taken as a recurring payment on your Payment Date.
Payment can be taken by any method shown on the Website, but you must possess a valid credit or debit card issued by a bank acceptable to us. You must be the authorized user of the credit or debit card. You may change the payment method within your VA CLUB Account in advance of your Payment Date. VOCLA does not accept payment by Klarna, Clearpay or PayPal for subscription products.
It is your responsibility to ensure that there are sufficient funds to cover the cost of the Subscription. If your payment method fails for any reason, we will attempt to take payment each week for two weeks following your Payment Date, after which your Subscription will be cancelled or paused.
For debit/credit card payments, you will be e-mailed 7 days prior to a subscription renewal and when your card is due to expire, so this can be updated.
Goods will not be dispatched until payment of cleared funds is received.

4.4. Discount Codes and Promotions

We may from time to time offer promotional discount codes which may apply to the VA CLUB.
The terms and conditions of use relating to any discount code will be specified at the time of issue. VOCLA® reserves the right to vary the terms at any time.
VOCLA® may reject the use of or remove the availability of a discount code at any time and for any reason.
Only one discount code may be used for each purchase. Discount codes do not apply to postage and packaging charges, unless otherwise specified.
Discount codes must be applied at the time and place that they are valid and will not be applied retrospectively after a payment has been taken for Goods or Services.
If a subscription is made using a discount code or any other discount, and the subscription is cancelled before dispatch, VOCLA® reserves the right to not dispatch the subscription box and to refund the subscriber instead, on the basis that this behaviour indicates that the customer had no real intention of subscribing.

4.4.1. Recurring Discounts
Where a recurring discount is applied (ie a discount over a set number of payments), the subscription cannot be cancelled during that period. If the subscription is switched to another style, the recurring discount won’t roll-over to the new style.

4.4.2. First Box Discount
Where a discount is given on the first box, that deal is limited to one use per subscriber. The first box dispatched will be made up from previous months’ subscription products. Therefore, if a current subscriber subscribes to another box, they are likely to receive a product that they have already received.

4.5. Deliveries

Once payment has cleared in full, VOCLA® aims to dispatch your Subscription within 3 working days.
Your Subscription will be delivered to the address given on your VA CLUB Account. It is your responsibility to ensure that the delivery address is correct. You can change your address prior to your Payment Date by either contacting VOCLA® or by changing your delivery address within your VA CLUB Account.
Deliveries are only made to locations that can be serviced by the United Kingdom’s Royal Mail and its partners. VOCLA® cannot dispatch parcels to PO Box or drop box addresses. VOCLA® may withdraw delivery services at any time.
Delivery times are not guaranteed and are subject to any delays resulting from postal delays, Customs processing or force majeure for which we will not be responsible, including any loss or damage suffered by you through reasonable or unavoidable delay in delivery. Please refer to the Further Answered Questions section on the VA CLUB Website page for estimated delivery times.
All parcels either have a GPS barcode that is scanned on delivery by the Royal Mail and used to determine the exact location of delivery, a tracking barcode to show the whereabouts of the parcel or a signature service where the recipient signs for acceptance of the parcel. If any of these confirm that a parcel has been delivered and/or signed for receipt on delivery, VOCLA® will not consider the parcel to be lost.
Parcels may be left with a neighbour or can be held at local post offices or postal collection points if the recipient is not available to accept the parcel at the time of delivery.
Tracking details are provided to customers by e-mail when an International tracked service is selected as part of the Subscription. Tracking details are provided by e-mail. It is your responsibility to ensure that the correct e-mail is provided so you can receive the tracking details. VOCLA® cannot be held responsible if e-mails cannot be delivered due to factors outside our control, such as spam filters, firewalls and incorrect e-mail addresses.
Goods are not considered to be lost until after 10 working days for deliveries within the United Kingdom and 20 working days past the expected delivery date for International deliveries, if the tracking shows that the Goods have cleared Customs authorities. If Goods are lost, VOCLA® will check all available tracking details and then send replacement Goods if available. It is the policy of VOCLA® to send replacement Goods if available rather than issue a refund. You must notify us of a missing parcel within 30 days of dispatch. Notification of a missing parcel received after 30 days will be handled at our discretion.
You must tell VOCLA® if a parcel is later delivered that was previously considered to be lost. VOCLA® will consider whether to send a pre-paid mailing bag for you to return those Goods or to re-charge for the Goods.
If you fail to take delivery of the Goods or provided an incorrect or incomplete delivery address which did not allow the Goods to be delivered, we will contact you to re-arrange delivery. You may be charged the additional cost of delivery. At the discretion of VOCLA®, the cost that VOCLA® paid for any postage, may be deducted from any refund.

4.6 Customs

When ordering Goods from VOCLA® for delivery outside the EU you or the recipient may be subject to import duties, taxes and fees which are levied according to local Customs policies and/or laws. VOCLA® cannot be responsible for the payment of these.
Customs authorities may open and inspect packages.
Customs processing may cause delays to delivery of parcels, of unlimited length. VOCLA® is unable to contact Customs authorities whilst they process a parcel.

4.7. Title and Risk

The ownership of the Goods shall not pass to you until VOCLA® has received cleared funds in full for your Subscription plus all other sums which are due. The Goods are at your risk from the time of delivery.

4.8. Cancellations

You have the right to cancel your Subscription at any time prior to your Monthly Payment Date through your online VA Account or by informing VOCLA® in writing.

4.9. Returns and Exchanges

The VA CLUB does not allow returns or exchanges due to the intimate nature of underwear products, for hygiene reasons and because the VA CLUB is based on the premise that you receive mystery underwear selected by VOCLA®, effectively at a discount to the recommended retail price. It is your responsibility to ensure that the selections you make within your VA CLUB Account for size, style and quantity remain appropriate.
In the case of faulty Goods we shall, after receiving written notification of the fault, ask you to return the Goods yourself and refund your reasonable postage costs or alternatively provide you with a pre-paid mailing bag, access to a Tracked Returns Service or pre-paid postage label to return the Goods. If you are able to provide photographic evidence of any fault, we may not then require the Goods to be returned.
In the case of Goods that develop a fault over time, VOCLA® will consider refunds for Goods that were purchased within the last three months.
VOCLA® will provide replacement Goods where available, to replace faulty Goods. If replacement Goods are not available, VOCLA® will either provide an alternative or refund you.
But VOCLA® will not provide replacement Goods or refunds where the washing instructions of Goods have not been correctly followed or where it is considered that there has been unreasonable care or wear and tear.
Any refunds due within 7 days of the Goods being received back or within 7 days of our agreement to refund you. Refunds will be made in the same manner as the original payment.

EU DELIVERED DUTY PAID SERVICES

VOCLA operates a ‘landed cost’ service for delivery to the following countries:

Austria, Belgium, Cyprus, France, Germany, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Sweden, Switzerland

This system allows customers to pay for any customs duties and/or import taxes at our checkout. VOCLA then dispatches your parcel with ‘delivered duty paid’ terms. We pay your duties and taxes to our courier, and they pay them to your customs department when the parcel arrives in your country.

This system has several benefits:

Your parcel should clear through customs faster, allowing for quicker overall delivery
You won’t be charged a handling fee by VOCLA or by the courier delivering the parcel, so you will save some money
You can see what the total ‘landed cost’ of your order is, directly on our checkout. You should not be charged extra amounts on delivery
The courier can deliver the parcel to your home, rather than to a local post office
You will nolonger need to attend a post office or make a phone call to pay duties/taxes, so it is much more convenient

However, there is one disadvantage. If you need to return items, VOCLA is unable to refund the duties/taxes paid on the returned items. This is because the duties/taxes have been paid over to your tax office. You will need to request a refund from your tax office.

Most euro prices on our website are discounted, to reflect that no UK VAT is included. Where the landed cost, delivered duty paid option, is available, import VAT and any customs charges will be added to your order. You will see the calculation on the basket and at the checkout. The calculation depends on a number of factors:

Tax thresholds– some countries have a threshold and below this, you will not be charged import taxes. However, most countries, particularly EU countries, have a zero threshold, and you will be charged import VAT, at the VAT rate applicable to your country.
Customs thresholds– EU countries have a threshold of €150, so you will not be charged customs duties on orders below €150. If your order is larger value, you may wish to split the order into two, to save on customs duties
Free trade agreements– we dispatch goods from the UK, but the products are manufactured around the world. We have to declare the original country of manufacture. This is given on the ‘product information’ tab, for every product page. If the country is one with which your country holds a free trade agreement, you should not be charged customs duties. For example, the EU has free trade agreements with the UK, and other EU countries. Therefore, EU customers should not be charged customs duties on any brand manufactured in those countries.

If you need any help, please just let us know. We cannot provide tax advice, but can help guide you.

Dieses System ermöglicht es Kunden, etwaige Zölle und/oder Einfuhrsteuern an unserer Kasse zu bezahlen. VOCLA versendet Ihr Paket dann zu den Bedingungen „geliefert verzollt“. Wir zahlen Ihre Zölle und Steuern an unseren Kurier, und dieser zahlt sie an Ihre Zollabteilung, wenn das Paket in Ihrem Land ankommt.

Dieses System hat mehrere Vorteile:

Ihr Paket sollte den Zoll schneller passieren, was eine schnellere Gesamtzustellung ermöglicht

Ihnen wird weder von VOCLA noch vom Kurier, der das Paket ausliefert, eine Bearbeitungsgebühr berechnet, sodass Sie etwas Geld sparen
Sie können direkt an der Kasse sehen, wie hoch die Gesamteinstandskosten Ihrer Bestellung sind. Bei der Lieferung sollten Ihnen keine zusätzlichen Beträge in Rechnung gestellt werden
Der Kurier kann das Paket zu Ihnen nach Hause liefern, anstatt es an eine örtliche Postfiliale zu schicken
Sie müssen nicht mehr zur Post gehen oder anrufen, um Zölle/Steuern zu bezahlen, was viel bequemer ist
Allerdings gibt es einen Nachteil. Wenn Sie Artikel zurücksenden müssen, ist VOCLA nicht in der Lage, die für die zurückgegebenen Artikel gezahlten Zölle/Steuern zu erstatten. Dies liegt daran, dass die Abgaben/Steuern an Ihr Finanzamt abgeführt wurden. Sie müssen eine Rückerstattung bei Ihrem Finanzamt beantragen.

Die meisten Euro-Preise auf unserer Website sind ermäßigt, um zu verdeutlichen, dass keine britische Mehrwertsteuer enthalten ist. Wenn die Option „Einstandspreis, Lieferung verzollt“ verfügbar ist, werden Ihrer Bestellung Einfuhrumsatzsteuer und etwaige Zollgebühren hinzugefügt. Die Berechnung sehen Sie im Warenkorb und an der Kasse. Die Berechnung hängt von mehreren Faktoren ab:

Steuerschwellenwerte– In einigen Ländern gibt es einen Schwellenwert. Unter diesem Schwellenwert werden Ihnen keine Einfuhrsteuern berechnet. In den meisten Ländern, insbesondere in EU-Ländern, gilt jedoch ein Nullschwellenwert, und Ihnen wird die Einfuhrumsatzsteuer in Höhe des für Ihr Land geltenden Mehrwertsteuersatzes berechnet.
Zollschwellenwerte– In EU-Ländern gilt ein Schwellenwert von 150 €, sodass Ihnen für Bestellungen unter 150 € keine Zölle berechnet werden. Wenn Ihre Bestellung einen größeren Wert hat, können Sie die Bestellung in zwei Teile aufteilen, um Zollgebühren zu sparen
Freihandelsabkommen– wir versenden Waren aus Großbritannien, die Produkte werden jedoch auf der ganzen Welt hergestellt. Wir müssen das ursprüngliche Herstellungsland angeben. Dies wird auf der Registerkarte „Produktinformationen“ für jede Produktseite angegeben. Wenn es sich bei dem Land um eines handelt, mit dem Ihr Land ein Freihandelsabkommen hat, sollten Ihnen keine Zölle berechnet werden. Beispielsweise hat die EU Freihandelsabkommen mit dem Vereinigten Königreich und anderen EU-Ländern. Daher sollten EU-Kunden keine Zölle auf in diesen Ländern hergestellte Marken erhoben werden.

Wenn Sie Hilfe benötigen, lassen Sie es uns einfach wissen. Wir können keine Steuerberatung anbieten, können Ihnen aber behilflich sein.

Es ist uns nicht gestattet, den Wert Ihrer Artikel und Ihrer Bestellung zu ändern, um die Kosten für die Einfuhrumsatzsteuer und/oder Zölle zu senken. Das wäre Betrug. Es besteht die Gefahr, dass das Paket beschlagnahmt wird. Daher können wir Sie höflich darum bitten, solche Anfragen nicht zu stellen.

Ce système permet aux clients de payer les éventuels droits de douane et/ou taxes d’importation à notre caisse. VOCLA expédie ensuite votre colis dans les conditions de « rendu droits acquittés ». Nous payons vos droits et taxes à notre transporteur, et celui-ci les paie à votre service des douanes lorsque le colis arrive dans votre pays.

Ce système présente plusieurs avantages :

Votre colis devrait être dédouané plus rapidement, ce qui permettra une livraison globale plus rapide.

Aucun frais de traitement ne vous sera facturé par VOCLA ou par le transporteur livrant le colis, vous économiserez donc de l’argent
Vous pouvez voir quel est le « coût au débarquement » total de votre commande, directement sur notre page de paiement. Aucun montant supplémentaire ne devrait vous être facturé à la livraison
Le coursier peut livrer le colis à votre domicile plutôt qu’à un bureau de poste local.
Vous n’aurez plus besoin de vous rendre dans un bureau de poste ou de passer un appel téléphonique pour payer les droits/taxes, c’est donc beaucoup plus pratique.
Il existe cependant un inconvénient. Si vous devez retourner des articles, VOCLA n’est pas en mesure de rembourser les droits/taxes payés sur les articles retournés. En effet, les droits/taxes ont été versés à votre bureau des impôts. Vous devrez demander un remboursement à votre bureau des impôts.

La plupart des prix en euros sur notre site Web sont réduits, pour refléter le fait qu’aucune TVA britannique n’est incluse. Lorsque l’option coût au débarquement, rendu droits acquittés, est disponible, la TVA à l’importation et les éventuels frais de douane seront ajoutés à votre commande. Vous verrez le calcul sur le panier et à la caisse. Le calcul dépend de plusieurs facteurs :

Seuils fiscaux– certains pays ont un seuil et en dessous, aucune taxe d’importation ne vous sera facturée. Cependant, la plupart des pays, notamment les pays de l’UE, ont un seuil zéro, et la TVA à l’importation vous sera facturée, au taux de TVA applicable à votre pays.
Seuils douaniers– Les pays de l’UE ont un seuil de 150 €, vous ne serez donc pas facturé de droits de douane sur les commandes inférieures à 150 €. Si votre commande est d’une valeur plus importante, vous souhaiterez peut-être la diviser en deux, pour économiser sur les droits de douane.
Accords de libre-échange: nous expédions des marchandises depuis le Royaume-Uni, mais les produits sont fabriqués dans le monde entier. Nous devons déclarer le pays de fabrication d’origine. Celle-ci est indiquée dans l’onglet « informations sur le produit », pour chaque page produit. Si le pays est un pays avec lequel votre pays a conclu un accord de libre-échange, aucun droit de douane ne devrait vous être facturé. Par exemple, l’UE a conclu des accords de libre-échange avec le Royaume-Uni et d’autres pays de l’UE. Par conséquent, les clients de l’UE ne devraient pas se voir imposer de droits de douane sur les marques fabriquées dans ces pays.

Si vous avez besoin d’aide, n’hésitez pas à nous le faire savoir. Nous ne pouvons pas fournir de conseils fiscaux, mais pouvons vous guider.

Nous ne sommes pas autorisés à modifier les valeurs de vos articles et de votre commande, afin de réduire le coût de la TVA à l’importation et/ou des droits de douane. Ce serait une fraude. Le colis risquerait d’être saisi. Par conséquent, pouvons-nous poliment vous demander de ne pas faire de telles demandes.

Met dit systeem kunnen klanten bij het afrekenen eventuele douanerechten en/of invoerbelastingen betalen. VOCLA verzendt uw pakket vervolgens onder de voorwaarden ‘delivered duty betaald’. Wij betalen uw invoerrechten en belastingen aan onze koerier, en zij betalen deze aan uw douaneafdeling wanneer het pakket in uw land aankomt.

Dit systeem heeft verschillende voordelen:

Uw pakket zou sneller door de douane moeten gaan, waardoor een snellere algehele levering mogelijk is
Er worden geen administratiekosten in rekening gebracht door VOCLA of door de koerier die het pakket aflevert, dus u bespaart wat geld
Wat de totale ‘landed cost’ van uw bestelling is, kunt u direct bij het afrekenen zien. Er mogen bij de bezorging geen extra bedragen in rekening worden gebracht
De koerier kan het pakket bij u thuis afleveren, in plaats van op een plaatselijk postkantoor
U hoeft niet langer naar een postkantoor te gaan of te bellen om invoerrechten/belastingen te betalen, dus het is veel handiger
Er is echter één nadeel. Als u artikelen moet retourneren, kan VOCLA de over de geretourneerde artikelen betaalde invoerrechten/belastingen niet terugbetalen. Dit komt omdat de heffingen/belastingen zijn afgedragen aan uw belastingkantoor. U dient een teruggaaf aan te vragen bij uw belastingkantoor.

Op de meeste europrijzen op onze website zijn kortingen gegeven, om aan te geven dat er geen Britse BTW is inbegrepen. Indien de optie voor landkosten, geleverd met betaalde rechten, beschikbaar is, worden invoer-btw en eventuele douanekosten aan uw bestelling toegevoegd. De berekening ziet u in het winkelmandje en bij het afrekenen. De berekening is afhankelijk van een aantal factoren:

Belastingdrempels– sommige landen hebben een drempel en daaronder worden er geen importbelastingen in rekening gebracht. De meeste landen, met name de EU-landen, hebben echter een nuldrempel en er wordt bij invoer btw in rekening gebracht tegen het btw-tarief dat van toepassing is op uw land.
Douanedrempels– EU-landen hanteren een drempel van € 150, dus voor bestellingen onder de € 150 worden er geen douanerechten in rekening gebracht. Als uw bestelling een grotere waarde heeft, kunt u de bestelling in tweeën splitsen om douanerechten te besparen
Vrijhandelsovereenkomsten– wij verzenden goederen vanuit Groot-Brittannië, maar de producten worden over de hele wereld vervaardigd. Wij moeten het oorspronkelijke land van fabricage opgeven. Dit staat bij iedere productpagina vermeld op het tabblad ‘productinformatie’. Als het land een land is waarmee uw land een vrijhandelsovereenkomst heeft, hoeven er geen douanerechten in rekening te worden gebracht. De EU heeft bijvoorbeeld vrijhandelsovereenkomsten met Groot-Brittannië en andere EU-landen. Daarom mogen EU-klanten geen douanerechten in rekening worden gebracht voor merken die in die landen zijn vervaardigd.

Als u hulp nodig heeft, laat het ons dan weten. Wij kunnen geen fiscaal advies geven, maar kunnen u wel begeleiden.

Het is ons niet toegestaan de waarden van uw artikelen en bestelling te wijzigen, om de kosten van invoer-BTW en/of douanerechten te verlagen. Dit zou fraude zijn. Het pakket dreigt in beslag te worden genomen. Mogen wij u daarom beleefd verzoeken dergelijke verzoeken niet te doen.

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