A free delivery option is provided on all orders over £30.

• STANDARD (Royal Mail 48), 3-4 days, Mon-Sat, FREE on orders > £30
• FASTER (Royal Mail 24), 1-2 days, Mon-Sat, £1.50
• 2 DAY TRACKED (Royal Mail Tracked 48), 2 days, Mon-Sat, £2 on orders <£100, FREE on orders >£100
• 3 DAY TRACKED (Yodel), 3 days, Mon-Sat, £2.25 on orders <£100, £1 on orders >£100
• 1 DAY TRACKED (Royal Mail Tracked 24), 1 day, Mon-Sat, £2.50 on orders <£100, £1.50 on orders >£100
• NEXT DAY (Royal Mail Special Delivery), Next day Mon-Sat, £7.50 on orders <£100, £6 on orders >£100
• SATURDAY (Royal Mail Special Delivery), dispatched Friday, delivered Saturday, £7.50 on orders <£100, £6 on orders >£100
• CLICK & COLLECT (VOCLA Manchester Warehouse, M23 9GF), available immediately Mon-Fri 9am-6pm, FREE

NOTES

Order by 3pm for same-day dispatch on a weekday. Parcels are dispatched on weekdays.

Delivery timescales are estimates. Only the Special Delivery services are guaranteed. Guarantees are not applicable during Royal Mail strikes.

Delivery to the Channel Islands, Isle of Man, and Northern Ireland may take an extra working day. Only Tracked services are offered to the Channel Islands and Isle of Man, so we can track the parcel through customs clearance.

We may split parcels on orders so deliveries can be 'large letter' format. This allows the Royal Mail to post them straight through your letterbox and reduce the number of redelivery requests or collections from a Royal Mail sorting office. However, this is not possible for orders with bulky products.

If not at home, your postal worker will leave the parcel with a neighbour or leave a calling card so you can collect it and re-arrange the delivery date or location. Parcels are scanned on delivery and the GPS location is recorded.

Tracking is provided by e-mail & SMS if you provide these details for Tracked services.

• ECONOMY TRACKED: $9, estimated 6-7 working days, Royal Mail & USPS
• STANDARD TRACKED: $30, estimated 5-6 working days, Fedex Economy
• EXPRESS TRACKED: $32, estimated 2-3 working days, Fedex Express

Fedex cannot deliver to PO Boxes, drop boxes or Puerto Rico.

TIMESCALES

For Royal Mail services, orders placed before 3pm GMT are dispatched on the same day. US parcels are dispatched from Heathrow Airport and passed to US Customs and Border Protection. Customs clearance timescales are not guaranteed and the estimated delivery timescales do not include any customs delays. It usually takes a few days to clear a parcel. Once cleared, it is passed to USPS who usually provide an estimated delivery date on their website tracking.

For Fedex services, orders placed before 10am GMT are dispatched on the same day. Fedex clear parcels through their own customs import process, which is faster, usually one day, but they do still have the right to inspect and delay parcels. Fedex will deliver the parcel, it is not passed to another courier or local postal service.

ORDERS OVER 2KG

Royal Mail services only allow parcels up to 2kg in weight. If your order exceeds this, we will split the order into two parcels.

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junk mail folder, if you have not received this. Whilst Customs and Border Protection have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels.

Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide US Customs and Border Protection with enough time to process any delayed parcels.

CUSTOMS CHARGES

You should not be charged import duties or sales tax for orders less than $800. However, please check your threshold before ordering.

You or the recipient may be charged customs duties by US Customs and Border Protection. VOCLA cannot be responsible for these charges, they are a personal tax. Please check the following:

• DUTIES THRESHOLD – VOCLA believes that the threshold for clothing is currently $800. Therefore, any order below this value, would not attract customs duties. We can split an order for you so that each parcel is valued below the threshold.
• COUNTRY OF ORIGIN – Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given on each product page. If the country of origin is one with whom the USA has a special trading agreement, then you should not be charged customs duties on those products.

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.

Tracked delivery with Royal Mail and local postal service, or express services with DPD, DHL, TNT or Fedex on orders over €150.

DELIVERED DUTY PAID COUNTRIES

Duty and taxes due on your order are calculated at our checkout and payment is made with your order. VOCLA will pay those charges to your local customs authority. Therefore, you will not need to pay any additional charges on delivery and the parcel will clear customs faster.

Your parcel will be delivered by the local postal service unless you select an express courier.

Delivery timescales are estimates.

• AUSTRIA: €12 Tracked (4-5 days)
• BELGIUM: €11 Tracked (3-6 days) DPD from €23 (3 days)
• CYPRUS: €11 Tracked (5-6 days)
• FRANCE: €7 Tracked (4-5 days) or €20 DPD (2-3 days)
• GERMANY: €7 Tracked (4-5 days), DPD from €17 (2-3 days)
• IRELAND: €8 Tracked (4-5 days), €21 DPD (2-3 days)
• LUXEMBOURG: €15 Tracked (6-7 days), DPD from €19 (4 days)
• MALTA: €11 Tracked (5-6 days)
• NETHERLANDS: €7.50 Tracked (4-5 days), €18 DPD
• NORWAY: €15 Tracked (5-7 days)
• PORTUGAL: €12 Tracked (5-7 days)
• SWITZERLAND: €11 Tracked (5-7 days)

ALL OTHER COUNTRIES

Duty and taxes are paid to the courier on delivery.

Delivery timescales are estimates and do not include customs clearance times.

• DENMARK: €7 Tracked (5-6 days), €22 DPD (4 days)
• FINLAND: €9 Tracked (5-6 days), €30 DPD (5 days)
• ITALY: €7 Tracked (5-6 days), TNT €44 Express (2 days)
• POLAND: €6 Tracked (5-7 days), €17 DPD (4 days), €44 TNT Express (2-3 days)
• SPAIN: €5 Tracked (5-7 days), €44 TNT Express (2-3 days). Canary Islands = 2-3 days extra
• SWEDEN: €8 Tracked (6-7 days)
• OTHER: €9 Tracked (5-7 days). Andorra, Bosnia, Bulgaria, Croatia, Czech Republic, Gibraltar, Greece, Hungary, Iceland, Latvia, Lithuania, Monaco, Montenegro, Macedonia, Serbia, Slovakia, Slovenia, Ukraine

Local Customs authorities may charge import duties/taxes. VOCLA cannot be responsible for these charges. They are not charges that VOCLA receives, pays, or is responsible for. Goods are delivered duty unpaid - the price on our website does not include VAT for European customers. Customs clearance may also delay the expected delivery timescale. Please check the following:

• TAX THRESHOLDS - your country may have a threshold for customs duties and import VAT, below which, no charges are made. For the EU, the import VAT threshold is €0, which means that import VAT will be charged at the standard rate of VAT in your country. For the EU, the customs threshold is €150, which means that goods over this value may attract customs duties (depending on their country of origin). The products sold on the VOCLA website are sold excluding VAT to European citizens.
• COUNTRY OF ORIGIN- The UK-EU trade deal allows EU customers to import products that have a country of origin within the EU or UK, without incurring customs duties. Therefore, please check the country of origin for each product that you order. The country of origin is given within the 'product data' tab on each product page. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products, if delivered to an EU country.

For EU customers you should only be charged import VAT, at the rate of your country's standard VAT rate, plus customs duties (usually 12% for clothing), on products over €150 in value, which do not have a country of origin of either the UK or EU. For non-EU countries, you should be charged import VAT and customs duties on products with a value over your country's threshold. The legislation in each country can be different. For example, different import VAT rates. Therefore, please check before making any purchase.

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase, especially for deliveries to the EU where rules are changing. VOCLA cannot be held responsible for any incorrect information. The rules are applied by your government and are a tax charge on the recipient. VOCLA will therefore not repay any customs charges.

TIMESCALES

Orders placed before 3pm GMT on weekdays are dispatched on the same day for Royal Mail services.

Orders placed before 11am GMT on weekdays are dispatched on the same day for express services.

Royal Mail parcels are shipped from the UK and passed to Border Control for customs clearance. Once Customs clear the parcel, it is passed to the local postal service for onward delivery.

Express services are pre-cleared through customs, allowing faster delivery, and will be delivered to your door by that courier.

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Whilst Customs Border Control has the parcel, the tracking will not show any useful information. This is normal, it does not mean that the parcel is lost. When Customs clear the parcel and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels.

Tracking is not provided on the 'untracked' service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide Customs Border Control with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.

• UNTRACKED: $13, estimated 6-9 working days, Royal Mail & local post, orders <$200
• STANDARD TRACKED: $17, estimated 5-8 working days, Royal Mail & local post
• EXPRESS TRACKED: $38, estimated 3-5 working days, TG Express Direct
• FEDEX EXPRESS: $76, estimated 5 working days
• DHL EXPRESS: $81, estimated 3 working days

RESTRICTIONS

Orders cannot exceed AU$1000 due to customs restrictions. Orders over this value will be split and shipped as two parcels

TIMESCALES

Orders placed before 3pm GMT on weekdays are dispatched on the same day for Royal Mail services.

Royal Mail parcels are shipped from the UK and passed to Border Control for customs clearance. Customs clearance timescales are not guaranteed and the estimated delivery timescale does not include any customs delays. It usually takes a few days to clear a parcel, but they do have the right to inspect parcels. Once Customs clear the parcel, it is passed to Australia/New Zealand Post for onward delivery, which usually takes a few days.

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Whilst Customs and Border Protection have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel and pass it to the local postal service, tracking will start on the Australia/New Zealand Post website. We cannot contact Customs Authorities, whilst they are processing parcels.

Parcels are not considered to be lost until 25 working days have passed, since dispatch. This is to provide Customs and Border Protection with enough time to process any delayed parcels. Parcels are scanned on delivery, with the GPS location taken.

CUSTOMS CHARGES

Express services are provided by couriers who are likely to charge a handling fee to collect customs charges.

The products sold on VOCLA, are sold excluding taxes. We have discounted the price to reflect that Australian customers do not pay UK VAT. However, you or the recipient may be charged customs duties & import taxes by Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA cannot be responsible for these charges.

Australian customers should be charged the following on delivery:

• IMPORT VAT - at the Australian rate of Goods Sales Tax (ie 10%). However, we discount our $AU prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price
• CUSTOMS DUTIES - these are usually 12% for the majority of clothing products but only orders over $1000. If your order is over $1000, we will split it into two parcels.

Therefore, Australian customers should only be charged 10% import GST (which has been discounted in our pricing), plus a small courier handling fee. Taxes will be collected by the courier.

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.

• ECONOMY TRACKED: US$10, estimated 5-7 working days, Royal Mail & Canada Post
• STANDARD TRACKED: US$30, estimated 5 working days, Fedex Economy
• EXPRESS TRACKED: US$33, estimated 2-3 working days, Fedex Express

Fedex cannot deliver to PO Boxes or drop boxes.

TIMESCALES

For Royal Mail services, orders placed before 3pm GMT are dispatched on the same day. Canadian parcels are dispatched from Heathrow Airport, usually within 24 hours of collection. They are then passed to Canadian Customs and Border Protection on arrival in Canada. Customs clearance timescales are not guaranteed and the estimated delivery timescales do not include any customs delays. It usually takes a few days to clear a parcel, but they do have the right to inspect parcels. Once Customs clear the parcel, it is passed to Canada Post for onward delivery, which usually takes a few days and they usually provide an estimated delivery date on the tracking on their website.

For Fedex services, orders placed before 11am GMT are dispatched on the same day. Fedex clear parcels through their own customs import process, which is faster, usually one day, but they do still have the right to inspect and delay parcels. Fedex will deliver the parcel, it is not passed to another courier or local postal service.

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Whilst Customs and Border Protection have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels.

Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide Customs and Border Protection with enough time to process any delayed parcels.

CUSTOMS CHARGES

The products sold on VOCLA, are sold excluding taxes. We have discounted the price to reflect that Canadian customers do not pay UK VAT. However, you or the recipient may be charged customs duties by Canadian Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA cannot be responsible for these charges. Customs clearance may also delay the expected delivery timescale.

Canadian customers should be charged the following on delivery, on orders over CA$20:

• IMPORT VAT - at the Canadian rate of Goods Sales Tax (ie 5% or 13%, depending on your region). We discount our Canadian dollar prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price.
• CUSTOMS DUTIES - these are usually 12% for the majority of clothing products

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.

Tracked Delivery = $10, Royal Mail + Local Postal Service, estimated 5 to 8 working days
Express delivery available to some countries with Fedex or DHL, estimated 2 to 5 working days

TIMESCALES

Estimated 5 to 8 working days. Orders placed before 3pm GMT are dispatched every weekday. International parcels are dispatched from Heathrow Airport, usually within 24 hours of collection. They are then passed to Customs Border Control on arrival in your country. Customs clearance timescales are not guaranteed and the estimated delivery timescale does not include any customs delays. Once Customs clear the parcel, it is passed to the local postal service for onward delivery, which usually takes a few days.

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Whilst Customs Border Control have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels.

CUSTOMS CHARGES

You or the recipient may be charged customs duties by Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA is not responsible for these charges. Please check the following:

• TAX AND DUTIES THRESHOLDS – Most countries have a lower threshold, whereby duties and import taxes are not charged on orders below that value. If this is the case, then try to keep your order below that value, or split your order into two or more, so that no order is over the threshold.
• COUNTRY OF ORIGIN – Several countries have trade deals where products do not incur customs duties if they have a country of origin that is with a country for which a trade deal exists. Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab on each product page. If the country of origin is one with whom there is a special trading agreement, then you may not be charged customs duties on those products.

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.