*includes New Zealand

SERVICE	FEE	ESTIMATED DELIVERY	POSTAL SERVICE
UNTRACKED	AU$13 (orders <$200)	6 - 9 working days	Royal Mail + Local Post
TRACKED	AU$17	5 - 8 working days	Royal Mail + Local Post
EXPRESS	AU$38	3 - 5 working days	TG Express Direct
EXPRESS	AU$76	5 working days	Fedex
EXPRESS	AU$81	3 working days	DHL

Orders are shipped from the UK.

RESTRICTIONS

Orders cannot exceed AU$1000 due to customs restrictions. Orders over this value will be split and shipped as two parcels

TIMESCALES

Orders placed before 3pm GMT on weekdays are dispatched on the same day for Royal Mail services.

Royal Mail parcels are shipped from the UK and passed to Australian/New Zealand Border Control for customs clearance. Customs clearance timescales are not guaranteed and the estimated delivery timescale does not include any customs delays. It usually takes a few days to clear a parcel, but they do have the right to inspect parcels. Once Customs clear the parcel, it is passed to Australia/New Zealand Post for onward delivery, which usually takes a few days.

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Whilst Customs and Border Protection have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel and pass it to the local postal service, tracking will start on the Australia/New Zealand Post website. We cannot contact Customs Authorities, whilst they are processing parcels.

Parcels are not considered to be lost until 25 working days have passed, since dispatch. This is to provide Customs and Border Protection with enough time to process any delayed parcels. Parcels are scanned on delivery, with the GPS location taken.

CUSTOMS CHARGES

Express services are provided by couriers who are likely to charge a handling fee to collect customs charges.

The products sold on VOCLA, are sold excluding taxes. We have discounted the price to reflect that Australian customers do not pay UK VAT. However, you or the recipient may be charged customs duties & import taxes by Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA cannot be responsible for these charges.

Australian customers should be charged the following on delivery:

• IMPORT VAT - at the Australian rate of Goods Sales Tax (ie 10%). However, we discount our $AU prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price
• CUSTOMS DUTIES - these are usually 12% for the majority of clothing products but only orders over $1000. If your order is over $1000, we will split it into two parcels.

Therefore, Australian customers should only be charged 10% import GST (which has been discounted in our pricing), plus a small courier handling fee. Taxes will be collected by the courier.

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.