SERVICE	FEE (CA$)	ESTIMATED DELIVERY	POSTAL SERVICE
TRACKED	$12	5 - 7 working days	Royal Mail + Canada Post
DELIVERED TAXES/DUTY PAID*	$23	5 working days	Landmark Global + Canada Post

 

Fedex cannot deliver to PO Boxes or drop boxes.

Orders are shipped from the UK.

*DELIVERED TAXES PAID

We offer a 'delivered duty and taxes paid' service where we calculate the taxes on your order and take payment so the parcel can be delivered straight to you without any additional taxes or handling fees. This service costs $23 plus the value of the taxes. You save on handling fees imposed by local carriers, and delivery is faster than usual. If you want to use this service, please opt for it at checkout. We will separately invoice for the taxes/duties, which must be paid before shipment.

TIMESCALES

For Royal Mail services, orders placed before 3pm GMT are dispatched on the same day. Canadian parcels are dispatched from Heathrow Airport, usually within 24 hours of collection. They are then passed to Canadian Customs and Border Protection on arrival in Canada. Customs clearance timescales are not guaranteed, and the estimated delivery timescales do not include customs delays. It usually takes a few days to clear parcels, but they have the right to inspect parcels. Once Customs clear the parcel, it is passed to Canada Post for onward delivery, which usually takes a few days.

For Fedex services, orders placed before 11am GMT are dispatched on the same working day. Fedex clears parcels through their own customs import process, which usually takes one day. They still have the right to inspect and delay parcels. Fedex will deliver the parcel, it is not passed to another courier or local postal service.

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, along with tracking details.  While Customs and Border Protection has the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels.

Parcels are not considered to be lost until 20 working days have passed since dispatch. This provides Customs and Border Protection with enough time to process any delayed parcels.

CUSTOMS CHARGES

The products sold on VOCLA, are sold excluding taxes. We have discounted the price to reflect that Canadian customers do not pay UK VAT. However, you or the recipient may be charged customs duties by Canadian Customs and Border Protection. The legislation in each country is different, so please check. VOCLA cannot be responsible for these charges. Customs clearance may also delay the expected delivery timescale.

Canadian customers should be charged the following on delivery for orders over CA$20:

• IMPORT VAT - at the Canadian rate of Goods Sales Tax (ie 5% or 13%, depending on your region). 
• CUSTOMS DUTIES - These are usually 12% for the majority of clothing products

Please note that the above is only information that VOCLA has gathered following research. Please check the rules for yourself before making a purchase. VOCLA cannot be held responsible for any incorrect information.

VOCLA offers a delivered duty paid service where you can pay the taxes upfront and avoid any courier handling charges.