Economy & Express services available

SERVICE	FEE	ESTIMATED DELIVERY	POSTAL SERVICE
ECONOMY TRACKED	US$10	5 - 7 working days	Royal Mail + Canada Post
STANDARD TRACKED	US$30	5 working days	FEDEX Economy
EXPRESS TRACKED	US$33	2 - 3 working days	FEDEX Express

Fedex cannot deliver to PO Boxes or drop boxes.

Orders are shipped from the UK.

TIMESCALES

For Royal Mail services, orders placed before 3pm GMT are dispatched on the same day. Canadian parcels are dispatched from Heathrow Airport, usually within 24 hours of collection. They are then passed to Canadian Customs and Border Protection on arrival in Canada. Customs clearance timescales are not guaranteed and the estimated delivery timescales do not include any customs delays. It usually takes a few days to clear a parcel, but they do have the right to inspect parcels. Once Customs clear the parcel, it is passed to Canada Post for onward delivery, which usually takes a few days and they usually provide an estimated delivery date on the tracking on their website.

For Fedex services, orders placed before 11am GMT are dispatched on the same day. Fedex clear parcels through their own customs import process, which is faster, usually one day, but they do still have the right to inspect and delay parcels. Fedex will deliver the parcel, it is not passed to another courier or local postal service.

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details.  Whilst Customs and Border Protection have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels.

Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide Customs and Border Protection with enough time to process any delayed parcels.

CUSTOMS CHARGES

The products sold on VOCLA, are sold excluding taxes. We have discounted the price to reflect that Canadian customers do not pay UK VAT. However, you or the recipient may be charged customs duties by Canadian Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA cannot be responsible for these charges. Customs clearance may also delay the expected delivery timescale.

Canadian customers should be charged the following on delivery, on orders over CA$20:

• IMPORT VAT - at the Canadian rate of Goods Sales Tax (ie 5% or 13%, depending on your region). We discount our Canadian dollar prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price.
• CUSTOMS DUTIES - these are usually 12% for the majority of clothing products

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.

We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, we politely ask that you please do not make such requests.