CANADA Delivery

Shipping Charges - CA$12, Tracked Canada Post, estimated 5-7 working days

Shipping Process - We offer International Tracked shipping delivered by your local postal provider. Orders are shipped from the UK. We dispatch parcels with the Royal Mail, who process the parcel onto a plane at Heathrow airport within 24 hours. Once the parcel clears customs, it is passed to your local postal provider.

Same Day Dispatch - Orders placed before 3pm GMT are dispatched the same day on each working day. 

Timescales - The estimated timescale represents the number of working days after dispatch. This does not include customs clearance delays or events such as postal strikes.

Tracking - You will receive an email with tracking details. Please check your junk mail folder if you haven't received it. Tracking details are also available in the order history of your customer account. While Customs has the parcel, no tracking information will be updated. This is normal; the parcel is not lost. When Customs clear the parcel and passes it to Canada Post, tracking will start on their website.

Parcels over 2kg - Shipping services allow parcels up to 2kg in weight. If your order exceeds this, we will split it into two parcels.

Lost Parcels - Parcels are not considered lost until 20 working days after dispatch. This provides Customs and Border Protection enough time to process delayed parcels. 

CUSTOMS CHARGES

The products sold to Canadian customers are sold excluding taxes. We have discounted the price to reflect that customers do not pay UK VAT. However, Canadian Customs and Border Protection may charge you or the recipient import taxes and/or customs duties. VOCLA is not responsible for these charges.

Canadian customers should be charged the following for orders over CA$20:

  • IMPORT VAT - at the Canadian rate of Goods Sales Tax. 
  • CUSTOMS DUTIES - These are usually 12% for clothing products.
  • BROKER FEES - Canadian Post fees to clear parcels through customs and collect the charges due.

The above is information VOCLA has researched. Please check the rules for yourself before making a purchase. VOCLA cannot be held responsible for any incorrect information.