EUROPE Delivery

Shipping Process - We offer International Tracked shipping. Orders are shipped from the UK via Royal Mail, which allocates the parcel to a plane at Heathrow Airport within 24 hours of dispatch. Once the parcel clears customs, it is passed to your local postal provider.

Same Day Dispatch - Orders placed before 3pm GMT are dispatched the same day on each working day.

Timescales - The estimated timescale is the number of working days after dispatch. This does not include customs clearance delays or events such as postal strikes.

Tracking - You will receive an email with tracking details. Please check your junk mail folder if you haven't received it. Tracking details are also available in your customer account. While Customs has the parcel, no tracking information will be updated. This is normal; the parcel is not lost. When Customs clears the parcel and passes it to the local postal service, tracking begins on their website.

Parcels over 2kg - Shipping services allow parcels up to 2kg in weight. If your order exceeds this, we will split it into two parcels.

Lost Parcels - Parcels are not considered lost until 20 working days after dispatch. This provides customs authorities enough time to process delayed parcels. 

CUSTOMS & IMPORT TAXES

1. AUSTRIA, CYPRUS, FRANCE, GERMANY, IRELAND, LUXEMBOURG, MALTA, NETHERLANDS, NORWAY, PORTUGAL, SWITZERLAND

Parcels are dispatched using a 'delivered duty paid' shipping service. Duty and taxes due on your order are calculated at checkout and paid with your order. We pay these, with clearance fees, to our courier, who pays the charges to your local customs authority. Therefore, the payment at checkout is the full cost to purchase and receive the goods, including shipping fees, all charges and customs duties. You won't need to pay any fees when receiving the parcel.

2. ALL OTHER EUROPEAN COUNTRIES

The products are sold excluding taxes. We have discounted the price to reflect that customers do not pay UK VAT. However, EU Customs may charge you or the recipient import taxes and/or customs duties. VOCLA is not responsible for these charges. 

European customers should be charged the following on delivery: 

• IMPORT TAX - On the value of your order, at the rate in your country, for every order
• CUSTOMS DUTIES - Usually 12% for clothing products, on orders over €150, and only on products manufactured in countries outside the EU with no free trade agreement. The product's country of origin (manufacture) is shown on every product page, within the 'Product Data' section, allowing you to plan to reduce charges. Brands manufactured in the EU or a country with which the EU has a free trade agreement include (therefore, you are best focusing on these brands): 
  • Alexander COBB, Barcode Berlin, CODE22, Locker Gear, Modus Vivendi, TOF Paris (EU origin)
  • PUMP! (Colombian origin - free trade agreement)
  • SUKREW (UK origin - free trade agreement)
    
• BROKER FEES - Your postal service will likely charge a broker fee to clear parcels and collect charges.

VOCLA has researched the above information. Please check the rules for yourself before making a purchase. VOCLA cannot be held responsible for any incorrect information.