INCORRECT PRODUCTS DELIVERED

If an incorrect product(s) is delivered, VOCLA® will arrange for their return and for the correct product(s) to be delivered. You must contact VOCLA® to inform us and to allow us to arrange for a pre-paid return. Postage charges on returns made where we have not previously agreed to pay those charges will not be refunded.

FAULTY PRODUCTS

If an item develops a fault within 3 months of the order, please contact us so we can send a replacement. Please send a picture and explanation of the fault.

VOCLA® will not send replacements or make refunds for items purchased over 3 months ago, where the washing instructions have not been correctly followed or where it is considered that there is unreasonable care or wear & tear.

VOCLA® will not make any offer for faulty products delivered by any other retailer. The products must have been purchased directly from VOCLA®.

MISS-DESCRIPTIONS

If you believe your item was miss-described please contact us to explain how you believe it was miss-described. VOCLA® will consider whether the product is faulty or whether it is miss-described and make an offer of a refund, partial refund or arrange to return the item. In determining the outcome of whether a product is miss-described, VOCLA® will consider the level of sales for the product, any previous claims, and any information provided by the brand. If the product is not considered to be faulty or miss-described, you will be responsible for returning the product, at your cost, within the terms of the returns policy, for the product to be refunded.