VA CLUB Subscription Terms and Conditions

Last updated: 27 August 2026

1. About These Terms

These terms and conditions apply to VA CLUB, the men’s underwear subscription service operated by VOCLA Limited.

In these terms:

  • “VA CLUB” means the subscription service provided by VOCLA Limited.
  • “VOCLA”, “we”, “us” and “our” mean VOCLA Limited.
  • “You” and “your” mean the person purchasing or receiving the Subscription.
  • “Subscription” means your chosen VA CLUB underwear style, quantity, waist measurement and delivery frequency.
  • “Subscriber Portal” means the secure online portal used to manage your Subscription.
  • “Box” means each recurring delivery supplied through your Subscription.
  • “Goods” means the products supplied through your Subscription.
  • “Website” means www.vocla.com.

VOCLA Limited is registered in England and Wales under company number 07910951. Our registered office is:

VOCLA Limited
Unit 2, Tilson Road
Roundthorn Industrial Estate
Manchester
M23 9GF
United Kingdom

These terms should be read alongside our Privacy Policy, Website Terms and Conditions and any information shown on the relevant VA CLUB product page and at checkout.

Nothing in these terms limits or excludes your statutory consumer rights.

Where these terms require you to contact us, you may email contact@vocla.com or use the contact options provided on our Website.

2. The VA CLUB Subscription

VA CLUB is a recurring men’s underwear subscription service.

When subscribing, you will choose:

  • Your preferred underwear style or combination of styles
  • One or two pairs per Box, where available
  • Your waist measurement
  • A delivery frequency of every month, every two months or every three months

We will use these selections to choose the underwear included in each Box.

The brands, products, designs, colours, fabrics and product features will vary. You will not know the exact contents before your Box is prepared.

You cannot request or exclude particular brands, products, designs, colours, fabrics or product features. If you have a fabric allergy or sensitivity, VA CLUB may not be suitable for you.

Your Subscription will continue and payments will be taken automatically at your selected frequency until your Subscription is paused or cancelled in accordance with these terms.

3. Two-Box Minimum

Unless you are exercising a statutory cancellation right or another cancellation right expressly provided in these terms, your Subscription has a minimum commitment of two Boxes.

After your first two Boxes have been supplied, you may cancel the recurring Subscription without a cancellation fee.

The two-Box minimum does not affect:

  • Your statutory cooling-off rights
  • Your rights if Goods are faulty, damaged, incorrect or not as described
  • Your right to cancel before a notified price increase takes effect
  • Any other right that cannot legally be limited or excluded

The two-Box minimum and recurring nature of the Subscription will also be displayed before you place your order.

4. Subscriber Portal

You will be given access to a secure Subscriber Portal through which you can manage your Subscription.

You can access the Subscriber Portal using the secure link provided in Subscription emails or through the Manage Subscription option in your VOCLA customer account, where available.

Depending on the options available for your Subscription, you may use the Subscriber Portal to:

  • Change your underwear style
  • Update your waist measurement
  • Change the number of pairs
  • Change your delivery frequency
  • Change your next payment date
  • Skip an upcoming Box
  • Pause or reactivate your Subscription
  • Update your payment method
  • Update your delivery address
  • Cancel your Subscription when eligible

Changes must be made before your next scheduled payment to apply to the following Box.

If the Subscriber Portal is temporarily unavailable, you can manage your Subscription by contacting us before your next scheduled payment.

5. Formation of the Contract

When you place a Subscription order, you confirm that the information you have provided is complete and accurate and that you are authorised to use the selected payment method.

After you subscribe, we will send you an email acknowledging your Subscription.

The initial contract is formed when we accept your payment and confirm your Subscription. Each recurring order is created when the relevant recurring payment has been successfully processed.

We may refuse or cancel a Subscription where there is a legitimate reason to do so, including:

  • A pricing or product-description error
  • Suspected fraud or misuse
  • Unavailable delivery services
  • The inability to obtain payment
  • A breach of these terms

If we cancel an order after taking payment and before supplying the Goods, we will refund the relevant payment.

6. Subscription Prices

The Subscription price and any applicable delivery charge will be displayed on the relevant product page and at checkout.

Prices include any applicable taxes required by law and shown at checkout.

Your initial confirmation email and Subscriber Portal will show the price of your Subscription and any delivery charge.

Price changes

We review Subscription prices and delivery charges periodically, normally no more than once each year.

If we increase the price of an existing Subscription, we will give you at least 30 days’ notice before the increased price takes effect.

You may cancel before the increased price takes effect, even if you have not yet received two Boxes. If you do not cancel, the new price will apply to payments taken after the date specified in the notice.

Future subscribers may be offered a different price from existing subscribers.

Price guarantee

Across three consecutive Box deliveries under the same Subscription, the total Subscription price for the products will be lower than the total standard VOCLA selling price of the products included if they had been purchased separately at the time each Box was prepared.

The comparison excludes delivery charges, promotional discount codes and temporary sale prices.

7. Payments

Your first payment will be taken when you place your Subscription order.

The date on which you place your initial order will normally become your recurring payment date. Payments will then be taken every month, every two months or every three months, according to your selected frequency.

Where the selected payment date does not occur in a particular month, payment will normally be taken on the last available day of that month.

We will email you before each recurring payment. You can change your next payment date through the Subscriber Portal before payment is processed.

You must provide a valid payment method and be authorised to use it. You are responsible for ensuring that sufficient funds are available.

Klarna, Clearpay and PayPal are not currently available for VA CLUB Subscription payments.

Failed payments

If a recurring payment fails, we may attempt to take it again during the following two weeks.

No Box will be dispatched until payment has been received successfully.

If payment remains unsuccessful, we may pause or cancel the Subscription. We will notify you using the email address associated with your Subscription.

There are no joining or cancellation fees.

8. Discounts and Promotions

We may offer discount codes, introductory offers, recurring discounts or subscriber benefits.

Any additional conditions will be explained when the offer is issued.

Unless stated otherwise:

  • Only one discount can be used per payment
  • Discounts cannot be applied retrospectively
  • Discounts do not apply to delivery charges
  • First-Box offers are limited to one use per subscriber
  • Discounts linked to a particular Subscription will not transfer if you change to another Subscription

If you cancel or change a Subscription receiving a recurring discount, any unused future discount will end and will not transfer to another Subscription.

A discount does not remove or restrict any statutory cancellation right or any express cancellation right provided by these terms.

We may withdraw a promotion from future purchases, but this will not retrospectively change a discount already applied to a completed payment.

9. Delivery Locations

New VA CLUB Subscriptions are currently available for delivery to:

  • The United Kingdom
  • The Isle of Man
  • The Channel Islands

We may change the locations to which new Subscriptions are available.

If a delivery-service change affects an existing Subscription, we will contact you and offer an appropriate alternative, pause or cancellation. We will refund any payment for Goods that we are unable to supply.

We cannot deliver VA CLUB Boxes to PO Boxes, parcel-forwarding addresses or drop-box addresses.

10. Delivery Charges and Dispatch

Standard UK delivery is free with every VA CLUB Subscription.

Any faster delivery options and charges will be shown at checkout. Delivery charges for the Isle of Man and Channel Islands will also be displayed before you complete your order.

Once payment has been received successfully, we aim to dispatch your Box within two working days.

We will email you when your Box has been dispatched. Tracking information will be included when a tracked delivery service has been selected or provided.

Delivery dates are estimates unless we expressly confirm that a guaranteed service applies.

Delays caused by events outside our reasonable control may occasionally occur. If this happens, we will take reasonable steps to minimise the delay and keep you informed where appropriate. Your statutory rights concerning delayed or undelivered Goods are not affected.

11. Delivery Address

Your Box will be sent to the delivery address saved in your Subscriber Portal at the time payment is processed.

You are responsible for checking that your delivery address is complete and accurate before each scheduled payment.

Changing the address in a normal VOCLA customer account may not automatically change the address attached to your Subscription. You should make Subscription address changes through the Subscriber Portal or contact us before your next payment.

If a Box cannot be delivered because an incorrect or incomplete address was provided, or because delivery was not accepted or collected, we may charge the reasonable cost of arranging another delivery.

12. Missing Boxes

Please contact us as soon as possible if a Box has not arrived within the estimated delivery period.

Delivery scans, GPS information, tracking records and signatures will be considered when investigating a missing Box. Confirmation of delivery does not prevent us from investigating evidence that a parcel was delivered incorrectly.

We may ask you to:

  • Check with other members of your household
  • Check any nominated safe place
  • Check with neighbours
  • Contact the relevant local delivery office
  • Complete a declaration confirming that the parcel was not received

If a Box is confirmed as lost, we will provide replacement Goods where available. If we cannot provide a suitable replacement, we will offer an appropriate alternative or refund.

Please notify us of a missing Box within 30 days of dispatch wherever possible. This request does not limit your statutory rights.

If a replacement is supplied and the original Box is subsequently delivered, you must notify us. We may arrange and pay for the return of one of the Boxes or, with your agreement, recharge you for the additional Goods.

Ownership of the Goods passes to you once we have received payment in full. Risk passes to you when the Goods are delivered to you or a person identified by you to receive them.

13. Changing, Skipping or Pausing

You may change your Subscription selections before your next scheduled payment through the Subscriber Portal.

You may skip an upcoming Box or pause your Subscription at any time, provided this is completed before the relevant payment is processed.

While paused, no recurring payments will be taken and no Boxes will be dispatched. You can reactivate your Subscription through the Subscriber Portal.

Skipping or pausing does not count as receiving a Box for the purpose of the two-Box minimum.

14. Cancelling the Recurring Subscription

Subject to your statutory rights, you may cancel the recurring Subscription after your first two Boxes have been supplied.

You can cancel your Subscription by:

  • Using the cancellation option in the Subscriber Portal
  • Completing the Withdrawal/Cancellation form on our Website
  • Contacting us using the details provided in Section 1

Cancellation must be completed before the next scheduled payment. Once a recurring payment has been processed and an order has been created, that order cannot normally be cancelled except where a statutory cancellation right applies.

Cancellation stops future recurring payments. It does not automatically cancel or refund a Box for which payment has already been processed.

There is no cancellation fee.

We will confirm the cancellation by email.

15. Statutory Cooling-Off Rights

If you are legally entitled to cancel your Subscription under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or equivalent applicable consumer legislation, those rights apply in addition to these terms.

For a Subscription involving regular deliveries of Goods, the statutory cancellation period will normally end 14 days after you, or a person nominated by you, receives the first Box.

You do not need to give a reason for exercising this right.

To cancel during the statutory cooling-off period, you must notify us before the cancellation period expires. You can do this by:

  • Using the cancellation option in the Subscriber Portal
  • Completing the Withdrawal/Cancellation form on our Website
  • Contacting us using the details provided in Section 1

Your notification must clearly state that you wish to cancel the Subscription. If you are exercising a statutory cooling-off right, please make this clear when contacting us.

The two-Box minimum does not apply when you validly exercise a statutory cooling-off right.

Returning Goods after statutory cancellation

If you have received Goods before exercising your statutory cancellation right, you must return them without undue delay and no later than 14 days after telling us that you wish to cancel.

Unless the Goods are faulty, damaged, incorrect or not as described, you are responsible for the direct cost of returning them.

You must take reasonable care of the Goods while they are in your possession.

For health and hygiene reasons, sealed underwear cannot be returned once its hygiene seal or sealed packaging has been opened after delivery. Do not try on underwear or remove any hygiene protection, tags or seals if you may wish to return it.

We may reduce a refund to reflect any reduction in value caused by handling beyond what is reasonably necessary to inspect the Goods.

Refunds following statutory cancellation

Where a refund is due, we will refund the relevant payment, including the cost of standard delivery where required by law.

If you selected a more expensive delivery method, we are not required to refund the additional amount above the cost of standard delivery.

We may withhold the refund until we receive the returned Goods or you provide evidence that they have been sent back, whichever occurs first.

Refunds will be made using the original payment method unless you expressly agree otherwise and will be processed within the legally required period.

16. Change-of-Mind Returns After the Cooling-Off Period

VA CLUB is a mystery Subscription for Goods selected according to your chosen style, quantity and waist measurement.

Once the applicable statutory cooling-off period has ended, VA CLUB Boxes cannot normally be returned or exchanged merely because:

  • You do not like the brand, product, design, colour, fabric or product features selected
  • You have changed your mind
  • You would have preferred a different product
  • You did not update your Subscription selections before payment

Opened or unsealed hygiene-sensitive products cannot be returned for a change of mind.

This section does not affect your rights where Goods are faulty, damaged, incorrect, not as described or otherwise fail to meet legal requirements.

17. Sizing

Underwear sizing varies between brands. You must provide your actual waist measurement in inches rather than relying only on your usual Small, Medium or Large size.

We will use your waist measurement and the relevant brand’s sizing information to select the size we reasonably consider most suitable.

You are responsible for keeping your waist measurement up to date through the Subscriber Portal.

Normal variations between brand sizing and fit do not necessarily mean that a product is faulty. However, please contact us if we have supplied a size that does not correspond with the waist measurement and brand sizing information applicable to your Subscription.

18. Faulty, Damaged or Incorrect Goods

If a product is faulty, damaged, incorrect or not as described, please contact us as soon as possible at contact@vocla.com.

We may ask you to provide photographs or return the product so that we can investigate.

Where a return is required because the Goods are faulty, damaged, incorrect or not as described, we will provide a prepaid return method or reimburse reasonable return-postage costs.

Depending on the circumstances and your statutory rights, we will provide an appropriate replacement, alternative or refund.

We are not responsible for faults or damage caused by:

  • Normal wear and tear
  • Accidental damage
  • Misuse
  • Failure to follow washing or care instructions
  • Unreasonable or improper handling

Nothing in this section limits your rights under the Consumer Rights Act 2015 or other applicable consumer legislation.

19. Refunds

Approved refunds will be made to the original payment method unless you expressly agree otherwise.

Refunds will be processed without undue delay and within any period required by law.

Your bank or card provider may require additional time to display a completed refund in your account.

20. Communications

Subscription notices and service communications will be sent to the email address associated with your Subscription.

These may include:

  • Order and payment confirmations
  • Reminders before recurring payments
  • Failed-payment notifications
  • Dispatch confirmations
  • Price-change notices
  • Changes affecting your Subscription
  • Cancellation confirmations

You are responsible for keeping your email address accurate and checking your spam or junk folders.

Operational Subscription emails are not marketing emails and may still be sent if you have opted out of marketing communications.

21. Changes to These Terms or the Service

We may make reasonable changes to these terms or the VA CLUB service to:

  • Reflect changes in law or regulation
  • Reflect changes to payment or delivery services
  • Improve security or functionality
  • Correct errors or clarify wording
  • Make reasonable operational changes

Changes will not retrospectively alter an order for which payment has already been processed.

If a change materially disadvantages an existing subscriber, we will provide reasonable advance notice. Where appropriate, you will be entitled to cancel before the change takes effect without being required to complete the two-Box minimum.

Your continued use of the Subscription after a notified change takes effect will constitute acceptance of the updated terms, provided that this does not remove any statutory right.

The version of the terms applying to an order will be the version in effect when the relevant payment was processed.

22. Suspension or Cancellation by VOCLA

We may pause or cancel a Subscription where:

  • Payment repeatedly fails
  • You materially breach these terms
  • We reasonably suspect fraud or misuse
  • We can no longer deliver to the selected address
  • Continuing the Subscription becomes unlawful or operationally impractical
  • We discontinue VA CLUB

Where reasonably possible, we will provide notice and explain the reason.

If we cancel after taking payment but cannot supply the relevant Box, we will refund that payment.

23. Our Responsibility to You

We do not exclude or limit liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Breach of your statutory consumer rights
  • Any other liability that cannot legally be excluded or limited

If we fail to comply with these terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable.

VA CLUB is supplied for personal and domestic use. We are not responsible for business losses, including loss of profit, revenue, business or opportunity, where you use the Subscription for commercial purposes.

If an event outside our reasonable control delays or prevents performance, we will take reasonable steps to minimise the effect and contact you where appropriate. If we cannot supply paid-for Goods, we will provide an appropriate refund.

24. Privacy

We process personal information in accordance with our Privacy Policy.

Payment details may be processed securely by Shopify, our Subscription-service provider and our payment providers. VOCLA does not directly store complete payment-card details.

25. Intellectual Property

VOCLA®, VA CLUB® and VA® names and logos are trademarks owned by VOCLA Limited.

The content, design, images, text and other materials on the Website are owned by or licensed to VOCLA Limited and are protected by applicable intellectual-property laws.

Nothing in these terms grants permission to reproduce or use our trademarks or Website content for commercial purposes without written consent.

26. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, the Isle of Man or the Channel Islands, you retain the benefit of any mandatory consumer protections that apply where you live.

You may bring legal proceedings in any court that has jurisdiction under applicable consumer law. Nothing in these terms requires a consumer to give up a right to bring proceedings in their home jurisdiction where that right is protected by law.

27. General Terms

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

If we delay enforcing a right under these terms, this does not prevent us from enforcing it later.

No person other than you and VOCLA Limited has any right to enforce these terms, except where the law provides otherwise.

These terms, together with the information presented on the relevant product page and at checkout, our Privacy Policy and the applicable Website terms, form the agreement between you and VOCLA concerning the Subscription.

If there is an inconsistency, your statutory consumer rights will take priority.