Economy & Express services available

SERVICE	FEE	ESTIMATED DELIVERY	POSTAL SERVICE
ECONOMY TRACKED	$9	6-7 working days	Royal Mail + USPS
STANDARD TRACKED	$30	5-6 working days	Fedex Economy
EXPRESS TRACKED	$32	2-3 working days	Fedex Express

Fedex cannot deliver to PO Boxes, drop boxes or Puerto Rico.

Orders are shipped from the UK.

TIMESCALES

For Royal Mail services, orders placed before 3pm GMT are dispatched on the same day. US parcels are dispatched from Heathrow Airport and passed to US Customs and Border Protection. Customs clearance timescales are not guaranteed and the estimated delivery timescales do not include any customs delays. It usually takes a few days to clear a parcel. Once cleared, it is passed to USPS who usually provide an estimated delivery date on their website tracking.

For Fedex services, orders placed before 10am GMT are dispatched on the same day. Fedex clear parcels through their own customs import process, which is faster, usually one day, but they do still have the right to inspect and delay parcels. Fedex will deliver the parcel, it is not passed to another courier or local postal service.

ORDERS OVER 2KG

Royal Mail services only allow parcels up to 2kg in weight. If your order exceeds this, we will split the order into two parcels.

TRACKING

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junk mail folder, if you have not received this. Whilst Customs and Border Protection have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels.

Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide US Customs and Border Protection with enough time to process any delayed parcels. 

CUSTOMS CHARGES

You should not be charged import duties or sales tax for orders less than $800. However, please check your threshold before ordering.

You or the recipient may be charged customs duties by US Customs and Border Protection. VOCLA cannot be responsible for these charges, they are a personal tax. Please check the following:

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.