PUMP Underwear Milkshake Cotton Brief

Free delivery available on all orders over £45.

STANDARD
Royal Mail 48
3–4 days (Mon–Sat)
£1 • FREE over £45

INPOST COLLECTION
Delivery to the closest 24hr InPost Locker or Shop, to your delivery address
3–4 days
Usually within 1 mile of your address
£1.75 under £100 • £1 over £100

2 DAY TRACKED
Royal Mail Tracked 48
2 days (Mon–Sat)
£2 under £100 • FREE over £100

FASTER
Royal Mail 24
1–2 days (Mon–Sat)
£2.25

1 DAY TRACKED
Royal Mail Tracked 24
1 day (Mon–Sat)
£2.50 under £100 • £1.50 over £100

NEXT DAY GUARANTEED
Royal Mail Special Delivery
Next working day • Excludes bank holidays
Order by 3pm
£8 under £100 • £7 over £100

SATURDAY GUARANTEED
Royal Mail Special Delivery
Dispatch Friday • Deliver Saturday
Order by 3pm Friday
£8 under £100 • £7 over £100

CLICK & COLLECT
VOCLA Manchester Warehouse (M23 9GF)
Available immediately
Mon–Fri, 9am–6pm
FREE

• Dispatched from: Manchester, UK.
• Same-day dispatch: Orders placed before 3pm GMT on working days are dispatched the same day.
• Delivery services: Economy, Tracked, Express, InPost Locker and Shop Collection, and Click & Collect.
• Estimated delivery: Varies by service selected at checkout. Delivery estimates exclude extraordinary events such as postal strikes.
• Tracking: Sent by email after dispatch and available in your customer account.
• Packaging: Discreet and unbranded.
• Letterbox delivery: Where possible, orders are packed as Royal Mail Large Letters to fit through your letterbox.
• Large orders: Orders exceeding Royal Mail's maximum parcel weight are split into multiple parcels at no extra cost.

• Returns period: 30 days after delivery.
• Condition: Products must be unused and unworn, with all tags attached and in their original, undamaged packaging.
• Trying on products: Please try underwear and swimwear on over clean underwear. Products must be free from fragrance, deodorant, smoke and other scents.
• Non-returnable items: VA Club subscriptions, mystery underwear, gift cards, gift wrap, used products, and any products marked as non-returnable for hygiene reasons.
• Reason for return: No explanation is required.
• Return authorisation: Not required, although you're welcome to contact us first if you wish.
• Return costs: Return postage is your responsibility.
• Return courier: You may use any postal service or courier.
• Royal Mail tracked returns: You can create and print a pre-paid Royal Mail Tracked Returns label online or at a Post Office. If you use this service, £4 is deducted from your refund.
• Return address: VOCLA, Manchester, M23 9GF.
• Refunds: We refund the price paid for the products to your original payment method. We do not charge restocking fees. Original shipping costs are not refunded.
• Refund times: We usually process refunds within a few business days of receiving your return.
• Special terms: Additional conditions apply to free gift promotions and Shop the Look bundles.

Please see our Returns page for full details and return instructions.