FIRST ORDER DISCOUNT

You can obtain a unique discount code, for your personal use, by subscribing to VOCLA newsletters and/or SMS deals. This discount code is unique to you, for personal purchases, for one-time use, on your first order. You will need to register an account before using the code. Therefore, the system can determine that this is your first order.

In addition, by subscribing to newsletter and/or SMS deals, you will receive details of sales, offers, and exclusive discount codes. If you would like to receive birthday offers, you can opt to add your date of birth.

You can sign up by using the form in the footer of this website or by completing the subscription form within your customer account.

You can unsubscribe at any time. Unsubscribe either at the bottom of any newsletter, or by contacting us, in line with our privacy policy.

SUBSCRIPTION CLUB TERMS

1) In General

These VA CLUB terms and conditions, together with the VOCLA Terms and Conditions and VOCLA Privacy Policy govern how VOCLA Limited (‘VOCLA®’) conducts business with you in relation to the VA CLUB, a men’s underwear subscription service, operated by VOCLA Limited.
The term ‘VA CLUB’ refers to the Services and Goods provided by the VOCLA® subscription service.
The terms ‘VOCLA’, ‘we’, ‘us and ‘our’ refer to VOCLA Limited. VOCLA Limited’s registered office is Unit 2, Tilson Road, Roundthorn Industrial Estate, Manchester, UK, M23 9GF, and whose company registration number is 07910951, registered with the Registrar of Companies for England and Wales.
The terms ‘you’ and ‘your’ refer to the subscriber of the VA CLUB Subscription.
The term ‘Website’ refers to www.VOCLA.com.
By using the services of the VA CLUB (collectively, the ‘Services’) and purchasing products (collectively, the ‘Goods’), you are agreeing to all of the VA CLUB Terms and Conditions set out on this page and the VOCLA Privacy Policy.
VOCLA® may change these VA CLUB Terms and Conditions at any time without prior notice. You should check these terms regularly to take notice of any changes made. Your continued use of the Website and your Subscription to the VA CLUB after any such changes constitutes your acceptance of any new VA CLUB Terms and Conditions.
Where the VA CLUB Terms and Conditions require you to provide written notification to VOCLA®, this can be done by e-mailing contact@vocla.com

2) VA CLUB Subscription

The VA CLUB is a men’s underwear subscription service.
The VA CLUB is available for delivery to the countries listed within the Further Answered Questions on the VA CLUB page of the Website. VOCLA® has the right to change the countries to which the VA CLUB is available at any time, either by way of a temporary suspension or removal of Services. VOCLA® will inform you if this affects you and offer a cancellation or alternative Service.
When you subscribe to the VA CLUB, you will select the number of pairs of underwear, the waist size, the style (jockstrap, brief or boxer) and the frequency (every month or every quarter) that you wish to receive Goods.
The date of the month that you place your initial Subscription will become the date that we take payments for future Subscriptions (your ‘Payment Date’). If your Payment Date is on 31st of a month, payment will be taken on the last day of each month. Your credit or debit card details that you specify for your initial Subscription and/or update within your account over time, will become your ‘Payment Method’.
These selections and choices collectively become your ‘Subscription’.
VOCLA® will select underwear for you each month. You will not be aware of what that underwear will be, other than the selections that you have made for your Subscription – the number of pairs, the size and the style.

3) VA CLUB Account

As a subscriber of the VA CLUB, you are provided with an online account (your ‘VA CLUB Account) where you can manage your Subscription at www.VOCLA.com (the ‘Website’).
You can change your Subscription selections within your online VA CLUB Account or by contacting VOCLA®. Changes need to be made prior to your next Payment Date for those changes to take effect.
Access to your VA CLUB Account is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice and for any reason, including access to your VA CLUB Account, which may result in the forfeiture and destruction of all information associated with you. We will not be liable if for any reason your account is unavailable at any time or for any period.

4) Terms of Sale

By creating a Subscription with the VA CLUB, you are offering to purchase Goods and receive Services subject to the following VA CLUB Terms and Conditions.

4.1. Our Contract

When subscribing, you undertake that all details within your VA Account are true and accurate.
When you subscribe, you will receive an acknowledgement e-mail confirming your Subscription.
A contract between us to provide each Subscription, will not be formed until we have received payment in full and as cleared funds for that month’s or quarter’s Subscription.
VOCLA® retains the right to cancel and refund any Subscription for any reason and at any time.

4.2. Pricing

Your Subscription fee along with any postage and packaging costs are detailed on your initial e-mail confirmation of your Subscription and within your VA CLUB Account.
The Subscription fee is inclusive of VAT at the United Kingdom’s rate if delivery of your Subscription is within the United Kingdom. Your Subscription fee does not include VAT, if delivery of your Subscription is outside the United Kingdom and therefore no VAT refund, deduction or reclaim will be made.
Subscription prices are set at the time of your initial Subscription. Prices are subject to change at any time, but VOCLA® we will give you at least 30 days’ notice and offer you the option to cancel your Subscription. Future subscribers may be offered a different price. You may cancel your Subscription and re-start a new Subscription at a new price if you wish.

4.3. Payment

Your Subscription fee along with any postage and packaging costs is taken as a recurring payment on your Payment Date.
Payment can be taken by any method shown on the Website, but you must possess a valid credit or debit card issued by a bank acceptable to us. You must be the authorized user of the credit or debit card. You may change the payment method within your VA CLUB Account in advance of your Payment Date. VOCLA does not accept payment by Klarna, Clearpay or PayPal for subscription products.
It is your responsibility to ensure that there are sufficient funds to cover the cost of the Subscription. If your payment method fails for any reason, we will attempt to take payment each week for two weeks following your Payment Date, after which your Subscription will be cancelled or paused.
For debit/credit card payments, you will be e-mailed 7 days prior to a subscription renewal and when your card is due to expire, so this can be updated.
Goods will not be dispatched until payment of cleared funds is received.

4.4. Discount Codes and Promotions

We may from time to time offer promotional discount codes which may apply to the VA CLUB.
The terms and conditions of use relating to any discount code will be specified at the time of issue. VOCLA® reserves the right to vary the terms at any time.
VOCLA® may reject the use of or remove the availability of a discount code at any time and for any reason.
Only one discount code may be used for each purchase. Discount codes do not apply to postage and packaging charges, unless otherwise specified.
Discount codes must be applied at the time and place that they are valid and will not be applied retrospectively after a payment has been taken for Goods or Services.
If a subscription is made using a discount code or any other discount, and the subscription is cancelled before dispatch, VOCLA® reserves the right to not dispatch the subscription box and to refund the subscriber instead, on the basis that this behaviour indicates that the customer had no real intention of subscribing.

4.4.1. Recurring Discounts
Where a recurring discount is applied (ie a discount over a set number of payments), the subscription cannot be cancelled during that period. If the subscription is switched to another style, the recurring discount won’t roll-over to the new style.

4.4.2. First Box Discount
Where a discount is given on the first box, that deal is limited to one use per subscriber. The first box dispatched will be made up from previous months’ subscription products. Therefore, if a current subscriber subscribes to another box, they are likely to receive a product that they have already received.

4.5. Deliveries

Once payment has cleared in full, VOCLA® aims to dispatch your Subscription within 3 working days.
Your Subscription will be delivered to the address given on your VA CLUB Account. It is your responsibility to ensure that the delivery address is correct. You can change your address prior to your Payment Date by either contacting VOCLA® or by changing your delivery address within your VA CLUB Account.
Deliveries are only made to locations that can be serviced by the United Kingdom’s Royal Mail and its partners. VOCLA® cannot dispatch parcels to PO Box or drop box addresses. VOCLA® may withdraw delivery services at any time.
Delivery times are not guaranteed and are subject to any delays resulting from postal delays, Customs processing or force majeure for which we will not be responsible, including any loss or damage suffered by you through reasonable or unavoidable delay in delivery. Please refer to the Further Answered Questions section on the VA CLUB Website page for estimated delivery times.
All parcels either have a GPS barcode that is scanned on delivery by the Royal Mail and used to determine the exact location of delivery, a tracking barcode to show the whereabouts of the parcel or a signature service where the recipient signs for acceptance of the parcel. If any of these confirm that a parcel has been delivered and/or signed for receipt on delivery, VOCLA® will not consider the parcel to be lost.
Parcels may be left with a neighbour or can be held at local post offices or postal collection points if the recipient is not available to accept the parcel at the time of delivery.
Tracking details are provided to customers by e-mail when an International tracked service is selected as part of the Subscription. Tracking details are provided by e-mail. It is your responsibility to ensure that the correct e-mail is provided so you can receive the tracking details. VOCLA® cannot be held responsible if e-mails cannot be delivered due to factors outside our control, such as spam filters, firewalls and incorrect e-mail addresses.
Goods are not considered to be lost until after 10 working days for deliveries within the United Kingdom and 20 working days past the expected delivery date for International deliveries, if the tracking shows that the Goods have cleared Customs authorities. If Goods are lost, VOCLA® will check all available tracking details and then send replacement Goods if available. It is the policy of VOCLA® to send replacement Goods if available rather than issue a refund. You must notify us of a missing parcel within 30 days of dispatch. Notification of a missing parcel received after 30 days will be handled at our discretion.
You must tell VOCLA® if a parcel is later delivered that was previously considered to be lost. VOCLA® will consider whether to send a pre-paid mailing bag for you to return those Goods or to re-charge for the Goods.
If you fail to take delivery of the Goods or provided an incorrect or incomplete delivery address which did not allow the Goods to be delivered, we will contact you to re-arrange delivery. You may be charged the additional cost of delivery. At the discretion of VOCLA®, the cost that VOCLA® paid for any postage, may be deducted from any refund.

4.6 Customs

When ordering Goods from VOCLA® for delivery outside the EU you or the recipient may be subject to import duties, taxes and fees which are levied according to local Customs policies and/or laws. VOCLA® cannot be responsible for the payment of these.
Customs authorities may open and inspect packages.
Customs processing may cause delays to delivery of parcels, of unlimited length. VOCLA® is unable to contact Customs authorities whilst they process a parcel.

4.7. Title and Risk

The ownership of the Goods shall not pass to you until VOCLA® has received cleared funds in full for your Subscription plus all other sums which are due. The Goods are at your risk from the time of delivery.

4.8. Cancellations

You have the right to cancel your Subscription at any time prior to your Monthly Payment Date through your online VA Account or by informing VOCLA® in writing.

4.9. Returns and Exchanges

The VA CLUB does not allow returns or exchanges due to the intimate nature of underwear products, for hygiene reasons and because the VA CLUB is based on the premise that you receive mystery underwear selected by VOCLA®, effectively at a discount to the recommended retail price. It is your responsibility to ensure that the selections you make within your VA CLUB Account for size, style and quantity remain appropriate.
In the case of faulty Goods we shall, after receiving written notification of the fault, ask you to return the Goods yourself and refund your reasonable postage costs or alternatively provide you with a pre-paid mailing bag, access to a Tracked Returns Service or pre-paid postage label to return the Goods. If you are able to provide photographic evidence of any fault, we may not then require the Goods to be returned.
In the case of Goods that develop a fault over time, VOCLA® will consider refunds for Goods that were purchased within the last three months.
VOCLA® will provide replacement Goods where available, to replace faulty Goods. If replacement Goods are not available, VOCLA® will either provide an alternative or refund you.
But VOCLA® will not provide replacement Goods or refunds where the washing instructions of Goods have not been correctly followed or where it is considered that there has been unreasonable care or wear and tear.
Any refunds due within 7 days of the Goods being received back or within 7 days of our agreement to refund you. Refunds will be made in the same manner as the original payment.

EU DELIVERED DUTY PAID SERVICES

VOCLA operates a ‘landed cost’ service for delivery to the following countries:

Austria, Belgium, Cyprus, France, Germany, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Sweden, Switzerland

This system allows customers to pay for any customs duties and/or import taxes at our checkout. VOCLA then dispatches your parcel with ‘delivered duty paid’ terms. We pay your duties and taxes to our courier, and they pay them to your customs department when the parcel arrives in your country.

This system has several benefits:

Your parcel should clear through customs faster, allowing for quicker overall delivery
You won’t be charged a handling fee by VOCLA or by the courier delivering the parcel, so you will save some money
You can see what the total ‘landed cost’ of your order is, directly on our checkout. You should not be charged extra amounts on delivery
The courier can deliver the parcel to your home, rather than to a local post office
You will nolonger need to attend a post office or make a phone call to pay duties/taxes, so it is much more convenient

However, there is one disadvantage. If you need to return items, VOCLA is unable to refund the duties/taxes paid on the returned items. This is because the duties/taxes have been paid over to your tax office. You will need to request a refund from your tax office.

Most euro prices on our website are discounted, to reflect that no UK VAT is included. Where the landed cost, delivered duty paid option, is available, import VAT and any customs charges will be added to your order. You will see the calculation on the basket and at the checkout. The calculation depends on a number of factors:

Tax thresholds– some countries have a threshold and below this, you will not be charged import taxes. However, most countries, particularly EU countries, have a zero threshold, and you will be charged import VAT, at the VAT rate applicable to your country.
Customs thresholds– EU countries have a threshold of €150, so you will not be charged customs duties on orders below €150. If your order is larger value, you may wish to split the order into two, to save on customs duties
Free trade agreements– we dispatch goods from the UK, but the products are manufactured around the world. We have to declare the original country of manufacture. This is given on the ‘product information’ tab, for every product page. If the country is one with which your country holds a free trade agreement, you should not be charged customs duties. For example, the EU has free trade agreements with the UK, and other EU countries. Therefore, EU customers should not be charged customs duties on any brand manufactured in those countries.

If you need any help, please just let us know. We cannot provide tax advice, but can help guide you.

We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.

Dieses System ermöglicht es Kunden, etwaige Zölle und/oder Einfuhrsteuern an unserer Kasse zu bezahlen. VOCLA versendet Ihr Paket dann zu den Bedingungen „geliefert verzollt“. Wir zahlen Ihre Zölle und Steuern an unseren Kurier, und dieser zahlt sie an Ihre Zollabteilung, wenn das Paket in Ihrem Land ankommt.

Dieses System hat mehrere Vorteile:

Ihr Paket sollte den Zoll schneller passieren, was eine schnellere Gesamtzustellung ermöglicht

Ihnen wird weder von VOCLA noch vom Kurier, der das Paket ausliefert, eine Bearbeitungsgebühr berechnet, sodass Sie etwas Geld sparen
Sie können direkt an der Kasse sehen, wie hoch die Gesamteinstandskosten Ihrer Bestellung sind. Bei der Lieferung sollten Ihnen keine zusätzlichen Beträge in Rechnung gestellt werden
Der Kurier kann das Paket zu Ihnen nach Hause liefern, anstatt es an eine örtliche Postfiliale zu schicken
Sie müssen nicht mehr zur Post gehen oder anrufen, um Zölle/Steuern zu bezahlen, was viel bequemer ist
Allerdings gibt es einen Nachteil. Wenn Sie Artikel zurücksenden müssen, ist VOCLA nicht in der Lage, die für die zurückgegebenen Artikel gezahlten Zölle/Steuern zu erstatten. Dies liegt daran, dass die Abgaben/Steuern an Ihr Finanzamt abgeführt wurden. Sie müssen eine Rückerstattung bei Ihrem Finanzamt beantragen.

Die meisten Euro-Preise auf unserer Website sind ermäßigt, um zu verdeutlichen, dass keine britische Mehrwertsteuer enthalten ist. Wenn die Option „Einstandspreis, Lieferung verzollt“ verfügbar ist, werden Ihrer Bestellung Einfuhrumsatzsteuer und etwaige Zollgebühren hinzugefügt. Die Berechnung sehen Sie im Warenkorb und an der Kasse. Die Berechnung hängt von mehreren Faktoren ab:

Steuerschwellenwerte– In einigen Ländern gibt es einen Schwellenwert. Unter diesem Schwellenwert werden Ihnen keine Einfuhrsteuern berechnet. In den meisten Ländern, insbesondere in EU-Ländern, gilt jedoch ein Nullschwellenwert, und Ihnen wird die Einfuhrumsatzsteuer in Höhe des für Ihr Land geltenden Mehrwertsteuersatzes berechnet.
Zollschwellenwerte– In EU-Ländern gilt ein Schwellenwert von 150 €, sodass Ihnen für Bestellungen unter 150 € keine Zölle berechnet werden. Wenn Ihre Bestellung einen größeren Wert hat, können Sie die Bestellung in zwei Teile aufteilen, um Zollgebühren zu sparen
Freihandelsabkommen– wir versenden Waren aus Großbritannien, die Produkte werden jedoch auf der ganzen Welt hergestellt. Wir müssen das ursprüngliche Herstellungsland angeben. Dies wird auf der Registerkarte „Produktinformationen“ für jede Produktseite angegeben. Wenn es sich bei dem Land um eines handelt, mit dem Ihr Land ein Freihandelsabkommen hat, sollten Ihnen keine Zölle berechnet werden. Beispielsweise hat die EU Freihandelsabkommen mit dem Vereinigten Königreich und anderen EU-Ländern. Daher sollten EU-Kunden keine Zölle auf in diesen Ländern hergestellte Marken erhoben werden.

Wenn Sie Hilfe benötigen, lassen Sie es uns einfach wissen. Wir können keine Steuerberatung anbieten, können Ihnen aber behilflich sein.

Es ist uns nicht gestattet, den Wert Ihrer Artikel und Ihrer Bestellung zu ändern, um die Kosten für die Einfuhrumsatzsteuer und/oder Zölle zu senken. Das wäre Betrug. Es besteht die Gefahr, dass das Paket beschlagnahmt wird. Daher können wir Sie höflich darum bitten, solche Anfragen nicht zu stellen.

Ce système permet aux clients de payer les éventuels droits de douane et/ou taxes d’importation à notre caisse. VOCLA expédie ensuite votre colis dans les conditions de « rendu droits acquittés ». Nous payons vos droits et taxes à notre transporteur, et celui-ci les paie à votre service des douanes lorsque le colis arrive dans votre pays.

Ce système présente plusieurs avantages :

Votre colis devrait être dédouané plus rapidement, ce qui permettra une livraison globale plus rapide.

Aucun frais de traitement ne vous sera facturé par VOCLA ou par le transporteur livrant le colis, vous économiserez donc de l’argent
Vous pouvez voir quel est le « coût au débarquement » total de votre commande, directement sur notre page de paiement. Aucun montant supplémentaire ne devrait vous être facturé à la livraison
Le coursier peut livrer le colis à votre domicile plutôt qu’à un bureau de poste local.
Vous n’aurez plus besoin de vous rendre dans un bureau de poste ou de passer un appel téléphonique pour payer les droits/taxes, c’est donc beaucoup plus pratique.
Il existe cependant un inconvénient. Si vous devez retourner des articles, VOCLA n’est pas en mesure de rembourser les droits/taxes payés sur les articles retournés. En effet, les droits/taxes ont été versés à votre bureau des impôts. Vous devrez demander un remboursement à votre bureau des impôts.

La plupart des prix en euros sur notre site Web sont réduits, pour refléter le fait qu’aucune TVA britannique n’est incluse. Lorsque l’option coût au débarquement, rendu droits acquittés, est disponible, la TVA à l’importation et les éventuels frais de douane seront ajoutés à votre commande. Vous verrez le calcul sur le panier et à la caisse. Le calcul dépend de plusieurs facteurs :

Seuils fiscaux– certains pays ont un seuil et en dessous, aucune taxe d’importation ne vous sera facturée. Cependant, la plupart des pays, notamment les pays de l’UE, ont un seuil zéro, et la TVA à l’importation vous sera facturée, au taux de TVA applicable à votre pays.
Seuils douaniers– Les pays de l’UE ont un seuil de 150 €, vous ne serez donc pas facturé de droits de douane sur les commandes inférieures à 150 €. Si votre commande est d’une valeur plus importante, vous souhaiterez peut-être la diviser en deux, pour économiser sur les droits de douane.
Accords de libre-échange: nous expédions des marchandises depuis le Royaume-Uni, mais les produits sont fabriqués dans le monde entier. Nous devons déclarer le pays de fabrication d’origine. Celle-ci est indiquée dans l’onglet « informations sur le produit », pour chaque page produit. Si le pays est un pays avec lequel votre pays a conclu un accord de libre-échange, aucun droit de douane ne devrait vous être facturé. Par exemple, l’UE a conclu des accords de libre-échange avec le Royaume-Uni et d’autres pays de l’UE. Par conséquent, les clients de l’UE ne devraient pas se voir imposer de droits de douane sur les marques fabriquées dans ces pays.

Si vous avez besoin d’aide, n’hésitez pas à nous le faire savoir. Nous ne pouvons pas fournir de conseils fiscaux, mais pouvons vous guider.

Nous ne sommes pas autorisés à modifier les valeurs de vos articles et de votre commande, afin de réduire le coût de la TVA à l’importation et/ou des droits de douane. Ce serait une fraude. Le colis risquerait d’être saisi. Par conséquent, pouvons-nous poliment vous demander de ne pas faire de telles demandes.

Met dit systeem kunnen klanten bij het afrekenen eventuele douanerechten en/of invoerbelastingen betalen. VOCLA verzendt uw pakket vervolgens onder de voorwaarden ‘delivered duty betaald’. Wij betalen uw invoerrechten en belastingen aan onze koerier, en zij betalen deze aan uw douaneafdeling wanneer het pakket in uw land aankomt.

Dit systeem heeft verschillende voordelen:

Uw pakket zou sneller door de douane moeten gaan, waardoor een snellere algehele levering mogelijk is
Er worden geen administratiekosten in rekening gebracht door VOCLA of door de koerier die het pakket aflevert, dus u bespaart wat geld
Wat de totale ‘landed cost’ van uw bestelling is, kunt u direct bij het afrekenen zien. Er mogen bij de bezorging geen extra bedragen in rekening worden gebracht
De koerier kan het pakket bij u thuis afleveren, in plaats van op een plaatselijk postkantoor
U hoeft niet langer naar een postkantoor te gaan of te bellen om invoerrechten/belastingen te betalen, dus het is veel handiger
Er is echter één nadeel. Als u artikelen moet retourneren, kan VOCLA de over de geretourneerde artikelen betaalde invoerrechten/belastingen niet terugbetalen. Dit komt omdat de heffingen/belastingen zijn afgedragen aan uw belastingkantoor. U dient een teruggaaf aan te vragen bij uw belastingkantoor.

Op de meeste europrijzen op onze website zijn kortingen gegeven, om aan te geven dat er geen Britse BTW is inbegrepen. Indien de optie voor landkosten, geleverd met betaalde rechten, beschikbaar is, worden invoer-btw en eventuele douanekosten aan uw bestelling toegevoegd. De berekening ziet u in het winkelmandje en bij het afrekenen. De berekening is afhankelijk van een aantal factoren:

Belastingdrempels– sommige landen hebben een drempel en daaronder worden er geen importbelastingen in rekening gebracht. De meeste landen, met name de EU-landen, hebben echter een nuldrempel en er wordt bij invoer btw in rekening gebracht tegen het btw-tarief dat van toepassing is op uw land.
Douanedrempels– EU-landen hanteren een drempel van € 150, dus voor bestellingen onder de € 150 worden er geen douanerechten in rekening gebracht. Als uw bestelling een grotere waarde heeft, kunt u de bestelling in tweeën splitsen om douanerechten te besparen
Vrijhandelsovereenkomsten– wij verzenden goederen vanuit Groot-Brittannië, maar de producten worden over de hele wereld vervaardigd. Wij moeten het oorspronkelijke land van fabricage opgeven. Dit staat bij iedere productpagina vermeld op het tabblad ‘productinformatie’. Als het land een land is waarmee uw land een vrijhandelsovereenkomst heeft, hoeven er geen douanerechten in rekening te worden gebracht. De EU heeft bijvoorbeeld vrijhandelsovereenkomsten met Groot-Brittannië en andere EU-landen. Daarom mogen EU-klanten geen douanerechten in rekening worden gebracht voor merken die in die landen zijn vervaardigd.

Als u hulp nodig heeft, laat het ons dan weten. Wij kunnen geen fiscaal advies geven, maar kunnen u wel begeleiden.

Het is ons niet toegestaan de waarden van uw artikelen en bestelling te wijzigen, om de kosten van invoer-BTW en/of douanerechten te verlagen. Dit zou fraude zijn. Het pakket dreigt in beslag te worden genomen. Mogen wij u daarom beleefd verzoeken dergelijke verzoeken niet te doen.

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Mystery Underwear

MYSTERY Boxer

MYSTERY Brief

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