VA CLUB Subscription Jockstraps

1. CHOOSE A STYLE – brief, jockstrap or boxer
2. SELECT YOUR WAIST SIZE – from 28″ to 36″
3. DECIDE HOW MANY PAIRS – one pair or two pairs
4. CHOOSE THE FREQUENCY – receive your subscription box monthly or quarterly

VA CLUB will take your monthly/quarterly payment automatically and dispatch your subscription box, with your selected preferences, within a few days of payment.

You can pause, restart, cancel or change your preferences at any time.

Enjoy the undies!

We ask you to select your exact waist size in inches, rather than ‘small’, ‘medium’ etc because every brand has different sizing. This way, we can select the most appropriate brand sizing for your subscription boxes. So that means….better fitting underwear for you! It means that you might get two different sizes in a 2 pair box – for example a small for one brand, and a medium for another brand – but don’t worry, we’ve tailored it to your waist size, the brands just have different sizing.

28″ = 71cm

29″ = 74cm

30″ = 76cm

31″ = 79cm

32″ = 81cm

33″ = 84cm

34″ = 86cm

35″ = 89cm

36″ = 91cm

UK

Free Delivery – Royal Mail 48, estimated within a week of payment

Priority £1 – box estimated to arrive within 1 to 2 days of payment, 1 to 2 days after dispatch, on a Monday to Saturday, with the Royal Mail – we will give your subscription priority dispatch and use a faster delivery service

Tracked 48 £2 – box estimated to arrive within 3 days of payment, 2 days after dispatch, on a Monday to Saturday, with Royal Mail, fully tracked service

Tracked 24 £3 – box estimated to arrive within 1 to 2 days of payment, 1 day after dispatch, on a Monday to Saturday, with Royal Mail, fully tracked service – we will give your subscription priority dispatch

EUROPE

Tracked €5 – you will receive a tracking number, estimated 6-9 working days.

INTERNATIONAL

Tracked Shipping US$7.95.

Australia + New Zealand: Tracked Shipping, AU$10.

Canada: Tracked Shipping, CA$9.

You will receive a tracking number to track your parcel. Estimated 6-9 working days.

Parcels dispatched outside the UK, will need to clear through customs, which is outside the control of VA Club. Delivery timescales are therefore estimated. Any import fees and taxes are the responsibility of the recipient. Goods are sold excluding VAT to recipients outside the UK and delivered duty unpaid. We declare the subscription boxes on customs forms as ‘UK’ origin, ‘men’s underwear’, customs code ‘6107110000’.

Is there a joining fee and cancellation fee? – No

When will I be billed? – The date that you initially subscribe to the VA CLUB and process your first subscription payment, will become your monthly or quarterly payment date. Therefore, payment can be taken on the same date each month/quarter. However, if you subscribe on 31st of a month and pay by card, your payment date will be the last date of the month where there are less than 31 days. But if you pay by PayPal, please check your PayPal subscription page, as month end payment dates can differ.

How can I pay? – You can pay by PayPal or by credit or debit card. VA Club accepts all major cards: Visa, Mastercard, and American Express. PayPal can be used for Sofort, GiroPay, EPS, and other forms of payment.

Can I change my payment method or card? – Yes, you can update or change your payment details at any time within your VA CLUB mens underwear subscription online account.

Do you deliver to my country? – We deliver to: Australia, Austria, Belgium, Bulgaria, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Isle of Man, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, UAE, United Kingdom, USA

When do you dispatch my box? – We aim to dispatch all subscription boxes within 2 working days of payment but we give priority to upgraded delivery services and aim to dispatch those within 1 working day.

Do I need to be at home when the box arrives? – You shouldn’t need to be. VA CLUB subscription boxes are designed to fit through a standard-sized letterbox so your undies should be eagerly waiting for you when you get home!

Can I cancel? – Yes, you can cancel at any time within your online account.

Can I change my preferences? – Yes, you can change the number of pairs, waist size, and frequency whenever you like, within your online account. You can also change your billing and delivery address. If you encounter any issues, please contact us.

Delivery timescales represent the estimated delivery time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day.

UK & CHANNEL ISLANDS

FREE DELIVERY IS OFFERED ON EVERY ORDER!

FREE – 3 to 4 days, Royal Mail 48

FASTER – £1, 1 to 2 days, Royal Mail 24

TRACKED – £2, 2 days, Royal Mail Tracked 48

FASTER TRACKED – £3, 1 day, Royal Mail Tracked 24

EXPRESS – £6, next working day between 7am to 4pm, Royal Mail Special Delivery

SATURDAY – £8, 7am to 4pm Saturday, Royal Mail Special Delivery

CLICK + COLLECT – FREE, collect from our warehouse at Unit 2, Tilson Road, Manchester, M23 9GF

All deliveries are Monday to Saturday.

Delivery to the Channel Islands is likely to take an extra working day.

With the exception of Special Delivery services, delivery times are estimates.

EUROPE

FREE DELIVERY ON ORDERS OVER €150!

Royal Mail International Tracked – €5, 4 to 8 working days

INTERNATIONAL + USA

FREE DELIVERY ON ORDERS OVER US$175!

Royal Mail International Tracked – $7.95, 5 to 7 working days

CANADA

FREE DELIVERY ON ORDERS OVER CA$275!

Royal Mail International Tracked – CA$9, 5 to 7 working days

AUSTRALIA & NEW ZEALAND

FREE DELIVERY ON ORDERS OVER AU300!

Royal Mail International Tracked – AU$10, 5 to 7 working days

You will receive an e-mail confirmation when your order is dispatched which will contain any tracking details.

CUSTOMS + IMPORTS

You or the recipient may be charged customs duties by Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. These charges are made to the recipient and therefore VOCLA cannot be responsible for these charges. Goods are sold excluding VAT to recipients outside the UK and delivered duty unpaid. Customs clearance may also delay the expected delivery timescale.

Please check the following:

• TAX AND DUTIES THRESHOLDS – Most countries have a lower threshold, whereby duties and import VAT are not charged on orders below that value.  
• COUNTRY OF ORIGIN – Several countries have trade deals where products do not incur customs duties if they have a country of origin that is with a country for which a trade deal exists. Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘additional information’ of each product page. If the country of origin is one with whom there is a special trading agreement, then you may not be charged customs duties on those products.

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information. The rules are different in each country.

The VOCLA price guarantee offers you piece of mind that you won’t find the price cheaper anywhere else. We offer this guarantee because we charge the lowest recommended retail price that we are allowed by each brand that we supply. VOCLA is an authorized retailer for every brand that we sell, sourcing directly from the brands, therefore guaranteeing authenticity for you.

The VOCLA price guarantee offers you a refund of the difference in price, within 14 days of your purchase, against any online authorized retailer.

The terms of the VOCLA price guarantee are:

• Show Us: You must provide a URL link to the website where you saw the product cheaper. VOCLA will only match the price of other online stores, because we can easily compare prices.
• Authorized Retailers: The other website must be a current authorized retailer for the brand. This does not include any marketplaces such as sellers on eBay, Amazon, or AliExpress. This is because these marketplaces often contain fake products sold by unauthorized dealers.
• Time Limit: The request to match the price must be made within 14 days of your purchase.
• Regular Price – VOCLA will match the regular price of the product. Sale prices, discounts including discount codes, vouchers or loyalty points will not be considered.
• Currency – The price should be in a currency that we trade in: GBP, EURO, USD, AUD, or CAD. It will need to be in the currency with which you pay at VOCLA. For example, a UK customer would pay in GBP, so we would price match to another GBP price. A US customer would pay in USD, so we would price match to another USD price. This is because customers around the globe have to pay different rates of VAT which are included or not included in prices, dependent upon their country.
• Full Cost of Supply – We will match to the full cost of supply which means the price at the other store, plus any VAT, delivery charges, import VAT, and customs duties.