For Royal Mail services, orders placed before 3pm GMT are dispatched on the same day. US parcels are dispatched from Heathrow Airport, usually within 24 hours of collection. They are then passed to US Customs and Border Protection on arrival in either Chicago or New York airport. Customs clearance timescales are not guaranteed and the estimated delivery timescales do not include any customs delays. It usually takes a few days to clear a parcel, but they do have the right to inspect parcels. Once Customs clear the parcel, it is passed to USPS for onward delivery, which usually takes a few days and they usually provide an estimated delivery date on the tracking on their website.

 

For Fedex services, orders placed before 10am GMT are dispatched on the same day. Fedex clear parcels through their own customs import process, which is faster, usually one day, but they do still have the right to inspect and delay parcels. Fedex will deliver the parcel, it is not passed to another courier or local postal service.

 

 

 

Royal Mail services only allow parcels up to 2kg in weight. If your order is over this, we will split the order into two parcels. This may well be to your benefit, as you are less likely to reach the import threshold, which would attract import taxes.

If your order is over US$800, we will also split the parcel, to avoid the order attracting import taxes and delays.

 

 

 

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junkmail folder, if you have not received this. Whilst Customs and Border Protection have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.

 

Tracking is not provided on the ‘untracked’ service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide US Customs and Border Protection with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.

 

 

 

SOLUTION! Please try to keep your order below $800, to avoid any customs charges. Split your order into two if the sub-total exceeds $800.

 

You should not be charged import duties or sales tax for orders less than $800. However, please check your threshold before ordering.

You will not be charged a Merchandise Processing Fee by Customs, this fee is covered within the postal fee that we pay to the courier.

 

You or the recipient may be charged customs duties by US Customs and Border Protection. VOCLA cannot be responsible for these charges, they are a personal tax. Please check the following:

 

• DUTIES THRESHOLD – VOCLA believes that the threshold for clothing is currently $800. Therefore, any order below this value, would not attract customs duties. We can split an order for you, so that each parcel is valued below the threshold.
• COUNTRY OF ORIGIN – Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab of each product page. If the country of origin is one with whom the USA has a special trading agreement, then you should not be charged customs duties on those products.

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.

We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.

TIMESCALES

CUSTOMS & IMPORTS

1. AUSTRIA, BELGIUM, CYPRUS, FRANCE, GERMANY, IRELAND, MALTA, NETHERLANDS, NORWAY, PORTUGAL, SWITZERLAND

Duty and taxes due on your order are calculated at our checkout and payment is made with your order. VOCLA will pay those charges to your local customs authority. Therefore, you will not need to pay any additional charges on delivery and the parcel will clear customs faster.

Please see our further information here: DELIVERED DUTY PAID

2. ALL OTHER EU COUNTRIES

You or the recipient may be charged import duties/taxes by local Customs authorities. VOCLA cannot be responsible for these charges. These charges are made to the recipient of the parcel, by the local government. They are not charges that VOCLA receives, pays, or is responsbile for. Goods are delivered duty unpaid – the price on our website does not include VAT for European customers. Customs clearance may also delay the expected delivery timescale. Please check the following:

• TAX THRESHOLDS – your country may have a threshold for customs duties  and import VAT, below which, no charges are made. For the EU, the import VAT threshold is €0, which means that import VAT will be charged at the standard rate of VAT in your country. For the EU, the customs threshold is €150, which means that goods over this value may attract customs duties (depending on their country of origin). The products sold on the VOCLA website are sold excluding VAT to European citizens.
• COUNTRY OF ORIGIN – The UK-EU trade deal allows EU customers to import products that have a country of origin within the EU or UK, without incurring customs duties. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab on each product page. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products, if delivered to an EU country.

For EU customers you should only be charged import VAT, at the rate of your country’s standard VAT rate, plus customs duties (usually 12% for clothing), on products over €150 in value, which do not have a country of origin of either the UK or EU. For non-EU countries, you should be charged import VAT and customs duties on products with a value over your country’s threshold. The legislation in each country can be different. For example, different import VAT rates. Therefore, please check before making any purchase.

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase, especially for deliveries to the EU where rules are changing. VOCLA cannot be held responsible for any incorrect information. The rules are applied by your government and are a tax charge on the recipient. VOCLA will therefore not repay any customs charges.

We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.

The products sold on VOCLA, are sold excluding taxes. We have discounted the price to reflect that Australian customers do not pay UK VAT. However, you or the recipient may be charged customs duties & import taxes by Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA cannot be responsible for these charges.

 

Australian customers should be charged the following on delivery:

 

• IMPORT VAT – at the Australian rate of Goods Sales Tax (ie 10%). However, we discount our $AU prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price
• CUSTOMS DUTIES – these are usually 12% for the majority of clothing products but only orders over $1000. If your order is over $1000, we will split it into two parcels.

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.

 

We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.

Pour les services Royal Mail, les commandes passées avant 15h00 GMT sont expédiées le jour même. Les colis canadiens sont expédiés depuis l’aéroport d’Heathrow, généralement dans les 24 heures suivant la collecte. Ils sont ensuite transmis aux douanes et à la protection des frontières du Canada à leur arrivée au Canada. Les délais de dédouanement ne sont pas garantis et les délais de livraison estimés ne comprennent pas les éventuels retards douaniers. Il faut généralement quelques jours pour dédouaner un colis, mais ils ont le droit d’inspecter les colis. Une fois que les douanes ont dédouané le colis, il est transmis à Postes Canada pour la livraison ultérieure, ce qui prend généralement quelques jours et ils fournissent généralement une date de livraison estimée sur le suivi sur leur site Web.

 

Pour les services Fedex, les commandes passées avant 10h GMT sont expédiées le jour même. Fedex dédouane les colis via son propre processus d’importation douanier, qui est plus rapide, généralement un jour, mais ils ont toujours le droit d’inspecter et de retarder les colis. Fedex livrera le colis, il n’est pas transmis à un autre service de messagerie ou à un service postal local.

 

 

Vous recevrez une confirmation par e-mail lorsque votre colis sera expédié, et un autre e-mail avec les détails de suivi. Veuillez vérifier votre dossier de courrier indésirable, si vous ne l’avez pas reçu. Alors que les douanes et la protection des frontières ont le colis, le suivi ne montrera aucune information utile. Ceci est parfaitement normal, cela ne signifie pas que le colis est perdu. Lorsque les douanes dédouanent le colis et le transmettent au service postal local, le suivi commencera sur leur site Web. Nous ne pouvons pas contacter les autorités douanières pendant qu’elles traitent les colis, car il s’agit d’un service gouvernemental. Nous n’avons plus qu’à attendre qu’ils dédouanent le colis.

 

Le suivi n’est pas fourni sur le service “non suivi”. Les colis ne sont considérés comme perdus qu’après un délai de 20 jours ouvrés à compter de l’expédition. Ceci afin de donner aux douanes et à la protection des frontières suffisamment de temps pour traiter tout colis retardé. Les colis non suivis sont scannés à la livraison, avec la localisation GPS relevée.

 

 

The products sold on VOCLA, are sold excluding taxes. We have discounted the price to reflect that Canadian customers do not pay UK VAT. However, you or the recipient may be charged customs duties by Canadian Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA cannot be responsible for these charges. Customs clearance may also delay the expected delivery timescale.

 

Canadian customers should be charged the following on delivery, on orders over CA$20:

 

• IMPORT VAT – at the Canadian rate of Goods Sales Tax (ie 5% or 13%, depending on your region). We discount our Canadian dollar prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price.
• CUSTOMS DUTIES – these are usually 12% for the majority of clothing products

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.

We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.

 

Les produits vendus sur VOCLA, sont vendus hors taxes. Nous avons réduit le prix pour refléter que les clients canadiens ne paient pas la TVA britannique. Cependant, vous ou le destinataire pourriez devoir payer des droits de douane par l’Administration des douanes et de la protection des frontières du Canada. La législation de chaque pays est différente, veuillez donc vérifier avant d’effectuer tout achat. VOCLA ne peut être tenu responsable de ces frais. Le dédouanement peut également retarder le délai de livraison prévu.

 

Les clients canadiens devraient être facturés comme suit à la livraison, pour les commandes supérieures à 20 $ CA :

 

• TVA À L’IMPORTATION – au taux canadien de la taxe de vente sur les marchandises (c.-à-d. 5 % ou 13 %, selon votre région). Nous réduisons nos prix en dollars canadiens du RRP, pour tenir compte du fait que la taxe de vente sur les marchandises n’est pas incluse dans le prix.
• DROITS DE DOUANE – ils sont généralement de 12 % pour la majorité des produits vestimentaires

Veuillez noter que les informations ci-dessus ne sont que des informations que VOCLA a recueillies, suite à des recherches. Veuillez vérifier les règles par vous-même avant d’effectuer un achat. VOCLA ne peut être tenu responsable de toute information erronée.

Nous ne sommes pas autorisés à modifier les valeurs de vos articles et de votre commande, afin de réduire le coût de la TVA à l’importation et/ou des droits de douane. Ce serait de la fraude. Le colis risquerait d’être saisi. Par conséquent, pouvons-nous poliment vous demander de ne pas faire de telles demandes.

 

Tracked Delivery = $10, Royal Mail + Local Postal Service, estimated 5 to 8 working days

Express delivery available to some countries with Fedex or DHL, estimated 2 to 5 working days

 

We only offer DHL express to South Africa due to the difficulty in clearing parcels through customs.
If your country is not listed, please contact us as we may be able to deliver to you.

 

Estimated 5 to 8 working days. Orders placed before 3pm GMT are dispatched every weekday. International parcels are dispatched from Heathrow Airport, usually within 24 hours of collection. They are then passed to Customs Border Control on arrival in your country. Customs clearance timescales are not guaranteed and the estimated delivery timescale does not include any customs delays. Once Customs clear the parcel, it is passed to the local postal service for onward delivery, which usually takes a few days.

 

You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junkmail folder, if you have not received this. Whilst Customs Border Control have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.

 

You or the recipient may be charged customs duties by Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA is not responsible for these charges. Please check the following:

 

• TAX AND DUTIES THRESHOLDS – Most countries have a lower threshold, whereby duties and import taxes are not charged on orders below that value. If this is the case, then try to keep your order below that value, or split your order into two or more, so that no order is over the threshold.
• COUNTRY OF ORIGIN – Several countries have trade deals where products do not incur customs duties if they have a country of origin that is with a country for which a trade deal exists. Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab on each product page. If the country of origin is one with whom there is a special trading agreement, then you may not be charged customs duties on those products.

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.

We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.