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DELIVERY & SHIPPING

There are a range of VOCLA delivery options which are detailed below. The delivery timescales represent the estimated shipping time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day. In 2020, 100% of orders were dispatched on time.

UK

UK

FREE DELIVERY ON EVERY ORDER!

SERVICEFEEESTIMATED DELIVERYPOSTAL SERVICENOTES
FREEFREE3 – 4 days, Mon-SatRoyal Mail 48Mon to Sat. If not at home, your postal worker will leave the parcel with a neighbour or leave a calling card so you can collect it, re-arrange the delivery date or location. VOCLA receives delivery confirmations for every parcel.
FASTER£11 – 2 days, Mon – SatRoyal Mail 24As above.
TRACKED

FREE to £2

2 days, Mon-SatRoyal Mail Tracked 48Tracking will be provided by e-mail and SMS if you provide these details. Tracked parcels can be left in a safe place – please e-mail us to let us know your safe place. FREE on orders over £70. £2 on orders up to £70.
FASTER TRACKED

£1 to £3

1 day, Mon-SatRoyal Mail Tracked 24Tracking will be provided by e-mail and SMS if you provide these details. Tracked parcels can be left in a safe place – please let us know your safe place. £1 on orders over £70. £3 on orders up to £70.
EXPRESS£6Next working day, 7am to 1pmRoyal Mail Special DeliveryNext working day following dispatch. VOCLA guarantees to refund your delivery fee if the parcel is late. *GUARANTEED NEXT WORKING DAY DUE TO COVID CAPACITY ISSUES, RATHER THAN 1PM
SATURDAY£8Saturday, 7am to 1pmRoyal Mail Special DeliveryNext Saturday after you order. VOCLA guarantees to refund your delivery fee if the parcel is late. *CURRENTLY GUARANTEED ANY TIME ON SATURDAY DUE TO COVID CAPACITY ISSUES, RATHER THAN 1PM
COLLECT – South ManchesterFREEAvailable Immediately 

Collect at your convenience from VOCLA at Unit 2, Tilson Road, Manchester, M23 9GF, Mon-Fri 8am to 6pm. 

COLLECT – Manchester CityFREEUp to 2 working days Collect at your convenience from Oliver’s Barbers, 28 Blackfrairs Street, Manchester, M3 5BQ, Tue-Sat 10am to 8pm. We will e-mail you when your parcel is ready to collect. 

Delivery to the Channel Islands is likely to take an extra working day.

DELIVERY COUNTRIES

We currently deliver to: Antigua, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Bulgaria, Canada, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, UAE, USA.
If your country is not listed, please contact us as we may be able to deliver to you.

LATE OR LOST

Delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale. Only the UK Express Special Delivery service is a guaranteed timescale.
For UK services, orders are not considered to be lost until 10 working days past the expected delivery date. VOCLA receives delivery confirmations from the Royal Mail on all parcels, via GPS 2D barcodes that are scanned on delivery, tracking or signature services on the parcels. The GPS location of the scan is recorded to check delivery to the correct address. These confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. We may send a Missing Parcel Form which needs to be signed so that a claim for loss can be made with the Royal Mail. This would need to be signed after 10 working days have passed and any refund would only be processed once this form is returned.
For International services, orders are not considered to be lost until 20 working days past the date that the parcel was passed to Customs for clearance. Tracking and signatures confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. Most late International parcels relate to the parcel being held-up with Customs authorities. If the tracking for a parcel does not work on the local courier website, this usually means that the parcel is still being processed by Customs and hasn’t yet been passed to the local courier. The length of time taken by Customs authorities varies by country, is outside the control of VOCLA and VOCLA is unable to contact Customs during this time.

Copyright © -2021- -VOCLA Limited-. All rights reserved. Nobody may copy any information on this page.
Registered with the UK Copyright Service. Registration No: -284730289-

There are a range of VOCLA delivery options which are detailed below. The delivery timescales represent the estimated shipping time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day. In 2020, 100% of orders were dispatched on time.

UK

FREE DELIVERY ON EVERY ORDER!

SERVICEFEEDELIVERYPOSTAL SERVICENOTES
FREEFREE3 – 4  days Mon-SatRoyal Mail 48Parcels may be left with a neighbour
FASTER£11 – 2  days Mon-SatRoyal Mail 24Parcels may be left with a neighbour 
TRACKED£22  days, Mon-SatRoyal Mail Tracked 48Tracking provided by e-mail/SMS where these are gvien on the order. Parcels can be left in a safe place if you let us know where. £2 on orders up to £70, otherwise free
FASTER TRACKED£31  day, Mon-SatRoyal Mail Tracked 24As above. £3 on orders up to £70, otherwise £1
EXPRESS£6Next working day, 7am – 1pmRoyal Mail Special DeliveryNext working day after dispatch. Guaranteed fee refund if the parcel is late *GUARANTEED NEXT WORKING DAY DUE TO COVID CAPACITY ISSUES, RATHER THAN BEFORE 1PM
SATURDAY£8Saturday, 7am – 1pmRoyal Mail Special DeliveryDelivery Saturday after you order. Guaranteed fee refund if the parcel is late *CURRENTLY GUARANTEED ANY TIME  SATURDAY  DUE TO COVID CAPACITY ISSUES, RATHER THAN 1PM
COLLECT – South ManchesterFREEAvailable Immediately 

Collect at your convenience from VOCLA at Unit 2, Tilson Road, Manchester, M23 9GF, Mon-Fri 8am to 6pm. 

COLLECT – Manchester CityFREEUsually within 2 working days Collect at your convenience from Oliver’s Barbers, 28 Blackfrairs Street, Manchester, M3 5BQ, Tue-Sat 10am to 8pm. We will e-mail you when your parcel is ready to collect. 

Delivery to the Channel Islands is likely to take an extra working day.

With the exception of Special Delivery services, delivery times are estimates.

EUROPE

FREE DELIVERY ON ORDERS OVER €150!

***PLEASE NOTE, THERE ARE CURRENTLY DELAYS WITH CUSTOMS IN EUROPE***

SERVICEFEEESTIMATED DELIVERYPOSTAL SERVICE
TRACKED€4.954 – 8 working daysRoyal Mail International Tracked


REST OF WORLD

FREE DELIVERY ON ORDERS OVER US$175!

SERVICEFEEESTIMATED DELIVERYPOSTAL SERVICE
TRACKEDUS$7.955-7 working daysRoyal Mail International Tracked or Signed

USA

FREE DELIVERY ON ORDERS OVER US$175!

SERVICEFEEESTIMATED DELIVERYPOSTAL SERVICE
TRACKEDUS$7.955-7 working daysRoyal Mail International Tracked

CANADA

FREE DELIVERY ON ORDERS OVER CA$275!

SERVICEFEEESTIMATED DELIVERYPOSTAL SERVICE
TRACKEDCA$9.955-7 working daysRoyal Mail International Tracked

AUSTRALIA & NEW ZEALAND

FREE DELIVERY ON ORDERS OVER AU300!

SERVICEFEEESTIMATED DELIVERYPOSTAL SERVICE
TRACKEDAU$10.955-7 working daysRoyal Mail International Tracked

TRACKED: Argentina, Australia, Brazil, Canada, Hong Kong, Indonesia, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, USA.

SIGNED: All other countries.

You will receive an e-mail confirmation when your order is dispatched which will contain any tracking details.

Estimated delivery timescale does not include customs processing time.

Parcels are passed to the relevant customs authority on arrival in the country. They are then processed through customs and this can take varied lengths of time. The tracking will not show any useful information during this time, but it does not mean that the parcel is lost. When customs clear the parcel, the tracking will then begin on the website of the local postal service. We cannot contact customs authorities, whilst they are processing parcels, because they are a government department. Nor can the postal service contact customs. We just have to wait for them to clear the parcel.

CUSTOMS + IMPORTS

You or the recipient may be charged customs duties by Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA cannot be responsible for these charges. Customs clearance may also delay the estimated delivery timescale.

Please check the following:

  • TAX AND DUTIES THRESHOLDS – Most countries have a lower threshold, whereby duties and import VAT are not charged on orders below that value.  
  • COUNTRY OF ORIGIN – Several countries have trade deals where products do not incur customs duties if they have a country of origin that is with a country for which a trade deal exists. Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘additional information’ of each product page. If the country of origin is one with whom there is a special trading agreement, then you may not be charged customs duties on those products.

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.

COUNTRIES

We currently deliver to: Antigua, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Bulgaria, Canada, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, UAE, USA.
If your country is not listed, please contact us as we may be able to deliver to you.

LATE OR LOST

Delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale. Only the UK Express Special Delivery service is a guaranteed timescale.
For UK services, orders are not considered to be lost until 10 working days past the expected delivery date. VOCLA receives delivery confirmations from the Royal Mail on all parcels, via GPS 2D barcodes that are scanned on delivery, tracking or signature services on the parcels. The GPS location of the scan is recorded to check delivery to the correct address. These confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. We may send a Missing Parcel Form which needs to be signed so that a claim for loss can be made with the Royal Mail. This would need to be signed after 10 working days have passed and any refund would only be processed once this form is returned.
For International services, orders are not considered to be lost until 20 working days past the date that the parcel was passed to Customs for clearance. Tracking and signatures confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. Most late International parcels relate to the parcel being held-up with Customs authorities. If the tracking for a parcel does not work on the local courier website, this usually means that the parcel is still being processed by Customs and hasn’t yet been passed to the local courier. The length of time taken by Customs authorities varies by country, is outside the control of VOCLA and VOCLA is unable to contact Customs during this time.

Copyright © -2021- -VOCLA Limited-. All rights reserved. Nobody may copy any information on this page.
Registered with the UK Copyright Service. Registration No: -284730289-

VOCLA® is a global online retailer of mens underwear, swimwear, fetishwear & clubwear. VOCLA has over 1200 styles available and is the UK authorized retailer for every brand, holding the largest range in the UK for each brand.

VOCLA is a limited company registered in England with registration number 07910951. VAT: GB127838488. The words and logos VOCLA®, VA CLUB® and VA® are registered trademarks of VOCLA Limited.