DELIVERY & SHIPPING
There are a range of VOCLA delivery options which are detailed below. The delivery timescales represent the estimated shipping time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day.
UK
INCLUDING ISLE OF MAN + CHANNEL ISLANDS FREE DELIVERY ON EVERY ORDER!
SERVICE |
ESTIMATED DELIVERY | ORDERS < £50 | ORDERS £50 – £100 | ORDERS > £100 | NOTES |
STANDARD POST (Royal Mail 48) |
3 – 4 days
Mon-Sat
|
FREE | FREE | If not at home, your postal worker will leave the parcel with a neighbour or leave a calling card so you can collect it, re-arrange the delivery date or location. Parcels are scanned on delivery and the GPS location is recorded | |
FASTER STANDARD (Royal Mail 24) |
1 – 2 days
Mon-Sat
|
£0.80 | £1.50 | As above | |
TRACKED (Royal Mail Tracked 48) |
2 days
Mon-Sat
|
£3.50 | £2 | FREE | Tracking provided by e-mail & SMS if you provide these details. Parcels can be left in a safe place – please e-mail us to let us know your safe place. Re-arrange delivery online at date of your choice, or collect |
FASTER TRACKED (Royal Mail Tracked 24) |
1 day
Mon-Sat
|
£4.75 | £3.50 | £1.50 | As above |
EXPRESS
(Royal Mail Special Delivery)
|
Next working day
7am to 1pm
|
£6.99 | £5.50 | £3.99 | Next working day following dispatch. Order by 3pm for same day dispatch on a week day. VOCLA guarantees to refund your delivery fee if the parcel is late. Signature required on delivery. *Guarantee not valid during Royal Mail strikes |
SATURDAY
(Royal Mail Special Delivery)
|
Saturday
7am to 1pm
|
£7.50 | £5.99 | £4.50 | Dispatched on a Friday, delivered Saturday. Order by 3pm on Friday. VOCLA guarantees to refund your delivery fee if the parcel is late. Signature required on delivery. *Guarantee not valid during Royal Mail strikes |
CLICK + COLLECT
MANCHESTER, M23
|
Orders available immediately
|
FREE | FREE | FREE |
VOCLA warehouse: Unit 2, Tilson Road, Manchester, M23 9GF.
Mon to Fri, 9am to 6pm (earlier & later times can be arranged if you contact us)
|
Delivery to the Channel Islands and Northern Ireland is likely to take an extra working day.
Delivery timescales are estimates. Only the Special Delivery services are guaranteed. Guarantees are not applicable during Royal Mail strikes.
Order by 3pm for same day dispatch on a week day. Parcels are dispatched on week days.
Royal Mail tracked services unavailable for orders below £40
USA
SERVICE |
FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
UNTRACKED (available on orders up to $100) |
$8 | 7 – 9 working days | Royal Mail + USPS |
|
$9 | 6 – 7 working days | Royal Mail + USPS |
|
$26 | 5 – 6 working days | Fedex Economy |
EXPRESS TRACKED |
$28 | 2 – 3 working days | Fedex Express |
Fedex cannot deliver to PO Boxes or drop boxes.
- DUTIES THRESHOLD – VOCLA believes that the threshold for clothing is currently $800. Therefore, any order below this value, would not attract customs duties. We can split an order for you, so that each parcel is valued below the threshold.
- COUNTRY OF ORIGIN – Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab of each product page. If the country of origin is one with whom the USA has a special trading agreement, then you should not be charged customs duties on those products.
EUROPE
|
SHIPPING FEE + COURIER | DUTY & TAXES PAID AT CHECKOUT DELIVERED DUTY PAID |
DUTY & TAXES PAID TO COURIER ON DELIVERY |
AUSTRIA | €6 Untracked Post AG (5-6 days) from €11 Tracked Post AG (4-5 days) |
YES | |
BELGIUM | €11 Tracked BPost (3-6 days,) €20 DPD (3 days, orders>€150) |
YES | |
BULGARIA | €9 Tracked BG Post | YES | |
CROATIA | €9 Tracked Hrvatska Posta | YES | |
CYPRUS | €13 Tracked Cyprus Post (5-6 days) | YES | |
CZECH REPUBLIC | €9 Tracked Czech Post | YES | |
DENMARK | €7 Tracked Post Nord (5-6 days) €25 DPD (orders>€150, 4 days) |
YES | |
FINLAND | from €9 Tracked Posti (5-6 days) €37 DPD (orders>€150, 5 days) |
YES | |
FRANCE | €3.50 Untracked La Poste (5-6 days) €6.50 Tracked La Poste (4-5 days) from €26 DPD (3 days) |
YES | |
GERMANY | €5 Untracked Deutsche Post (5-6 days) €8 Tracked Deutsche Post (4-5 days) €26 DPD (3 days) |
YES | |
GIBRALTAR | €9 Tracked Royal Mail | YES | |
GREECE | €9 Tracked Hellenic Post | YES | |
HUNGARY | €9 Tracked Magya Posta | YES | |
ICELAND | €9 Tracked Posturinn | YES | |
IRELAND | €6 Untracked AN Post (5-6 days) €9 Tracked AN Post (4-5 days) from €25 DPD (3 days) |
YES | |
ITALY | €7 Tracked Poste Italiane (5-6 days) €45 TNT Express (2 days) |
YES | |
LUXEMBOURG | €9 Tracked Royal Mail | YES | |
MALTA | €13 Tracked Royal Mail/Malta Post (5-6 days) | YES | |
NETHERLANDS | €8 Tracked Post NL (4-5 days) from €22 DPD (3 days) |
YES | |
NORWAY | €7 Untracked Posten Norge (5-7 days) €9 Tracked Posten Norge (5-7 days) |
YES | |
POLAND | €5 Tracked Royal Mail/Poczta Polska (5-7 days) €23 DPD (orders>€150, 4 days) |
YES | |
PORTUGAL | €5 Untracked Royal Mail (7-9 days) from €9 Tracked Royal Mail (5-7 days) |
YES | |
ROMANIA | €9 Tracked Royal Mail | YES | |
SLOVAKIA | €9 Tracked Royal Mail | YES | |
SPAIN | €5 Tracked Royal Mail/Correos (5-7 days) €43 TNT Express (2-3 days) |
YES | |
SWEDEN | €5 Tracked Royal Mail/PostNord (5-7 days) €24 DPD (orders>€150, 5 days) €46 TNT Express (2 days) |
YES | |
SWITZERLAND | €7 Untracked Swiss Post (5-7 days) €9 Tracked Swiss Post (5-7 days) |
YES | |
TURKEY | €9 Tracked Royal Mail | YES |
TIMESCALES
CUSTOMS & IMPORTS
1. AUSTRIA, BELGIUM, CYPRUS, FRANCE, GERMANY, IRELAND, MALTA, NETHERLANDS, NORWAY, PORTUGAL, SWITZERLAND
Duty and taxes due on your order are calculated at our checkout and payment is made with your order. VOCLA will pay those charges to your local customs authority. Therefore, you will not need to pay any additional charges on delivery and the parcel will clear customs faster.
Please see our further information here: DELIVERED DUTY PAID
2. ALL OTHER EU COUNTRIES
You or the recipient may be charged import duties/taxes by local Customs authorities. VOCLA cannot be responsible for these charges. These charges are made to the recipient of the parcel, by the local government. They are not charges that VOCLA receives, pays, or is responsbile for. Goods are delivered duty unpaid – the price on our website does not include VAT for European customers. Customs clearance may also delay the expected delivery timescale. Please check the following:
- TAX THRESHOLDS – your country may have a threshold for customs duties and import VAT, below which, no charges are made. For the EU, the import VAT threshold is €0, which means that import VAT will be charged at the standard rate of VAT in your country. For the EU, the customs threshold is €150, which means that goods over this value may attract customs duties (depending on their country of origin). The products sold on the VOCLA website are sold excluding VAT to European citizens.
- COUNTRY OF ORIGIN – The UK-EU trade deal allows EU customers to import products that have a country of origin within the EU or UK, without incurring customs duties. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab on each product page. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products, if delivered to an EU country.
For EU customers you should only be charged import VAT, at the rate of your country’s standard VAT rate, plus customs duties (usually 12% for clothing), on products over €150 in value, which do not have a country of origin of either the UK or EU. For non-EU countries, you should be charged import VAT and customs duties on products with a value over your country’s threshold. The legislation in each country can be different. For example, different import VAT rates. Therefore, please check before making any purchase.
Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase, especially for deliveries to the EU where rules are changing. VOCLA cannot be held responsible for any incorrect information. The rules are applied by your government and are a tax charge on the recipient. VOCLA will therefore not repay any customs charges.
We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.
AUSTRALIA+ NEW ZEALAND
SERVICE | FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
|
AU$11 (orders <$300) | 6 – 9 working days | Royal Mail + Local Post |
TRACKED |
AU$18 (orders <$300) AU$17 (orders >$300) |
5 – 8 working days | Royal Mail + Local Post |
EXPRESS & ‘DELIVERED DUTY PAID’ SERVICES
We can provide a quote for Express services with DHL and Fedex. We can also provide a quote for a ‘delivered duty paid’ service, where you pay the taxes upfront, rather than on delivery. Please contact us if you require a quote.
RESTRICTIONS
Orders cannot exceed AU$1000 due to customs retrictions. Orders over this value will be split and shipped as two parcels
TIMESCALES
- IMPORT VAT – at the Australian rate of Goods Sales Tax (ie 10%). However, we discount our $AU prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price
- CUSTOMS DUTIES – these are usually 12% for the majority of clothing products but only orders over $1000. If your order is over $1000, we will split it into two parcels.
CANADA
SERVICE | FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
|
$12 | 5 – 7 working days | Royal Mail + Canada Post |
|
$35 | 5 working days | FEDEX Economy |
|
$38 | 2 – 3 working days | FEDEX Express |
- IMPORT VAT – at the Canadian rate of Goods Sales Tax (ie 5% or 13%, depending on your region). We discount our Canadian dollar prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price.
- CUSTOMS DUTIES – these are usually 12% for the majority of clothing products
- TVA À L’IMPORTATION – au taux canadien de la taxe de vente sur les marchandises (c.-à-d. 5 % ou 13 %, selon votre région). Nous réduisons nos prix en dollars canadiens du RRP, pour tenir compte du fait que la taxe de vente sur les marchandises n’est pas incluse dans le prix.
- DROITS DE DOUANE – ils sont généralement de 12 % pour la majorité des produits vestimentaires
REST OF WORLD
If your country is not listed, please contact us as we may be able to deliver to you.
- TAX AND DUTIES THRESHOLDS – Most countries have a lower threshold, whereby duties and import taxes are not charged on orders below that value. If this is the case, then try to keep your order below that value, or split your order into two or more, so that no order is over the threshold.
- COUNTRY OF ORIGIN – Several countries have trade deals where products do not incur customs duties if they have a country of origin that is with a country for which a trade deal exists. Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab on each product page. If the country of origin is one with whom there is a special trading agreement, then you may not be charged customs duties on those products.
TRACK YOUR ORDER
DELIVERY COUNTRIES
We currently deliver to: Australia, Austria, Belgium, Bulgaria, Canada, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, UAE, USA.
If your country is not listed, please contact us as we may be able to deliver to you.
LATE OR LOST
Delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale. Only the UK Express Special Delivery service is a guaranteed timescale.
For UK services, orders are not considered to be lost until 10 working days past the expected delivery date. VOCLA receives delivery confirmations from the Royal Mail on all parcels, via GPS 2D barcodes that are scanned on delivery, tracking, or signature services on the parcels. The GPS location of the scan is recorded to confirm delivery. These confirmations will be checked before sending replacement items. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. We may send a Missing Parcel Form which needs to be signed so that a claim for loss can be made with the Royal Mail. This would need to be signed after 10 working days have passed and any refund would only be processed once this form is returned.
For International services, orders are not considered to be lost until 20 working days past the date that the parcel was passed to Customs for clearance. Tracking and signature confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. Most late International parcels relate to the parcel being held-up with Customs authorities. If the tracking for a parcel does not work on the local courier website, this usually means that the parcel is still being processed by Customs and hasn’t yet been passed to the local courier. The length of time taken by Customs authorities varies by country, is outside the control of VOCLA and VOCLA is unable to contact Customs during this time.
Copyright © VOCLA Limited. All rights reserved. All content, the layout of this website, images, and blog articles are registered with the UK Copyright Service. Registration No: -284730289-
There are a range of delivery options detailed below. Delivery timescales represent the estimated shipping time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day.
-
INCLUDING ISLE OF MAN + CHANNEL ISLANDS
FREE DELIVERY AVAILABLE ON EVERY ORDER!ORDERS < £50FREE – STANDARD POST, Royal Mail 48, 3-4 days£0.80 – FASTER, Royal Mail 24, 1-2 days£3.50 – TRACKED, Royal Mail Tracked 48, 2-3 days, tracking provided, re-arrange delivery online at date of your choice, or collect£4.75 – FASTER TRACKED, Royal Mail Tracked 24, 1-2 days, tracking provided, re-arrange delivery online at date of your choice, or collect£6.99 – EXPRESS, Royal Mail Special Delivery, next working day, 7am-1pm, signature required£7.50 – SATURDAY, Royal Mail Special Delivery, 7am-1pm, signature required. Order by 3pm on FridayORDERS £50 – £100FREE – STANDARD POST, Royal Mail 48, 3-4 days£1.50 – FASTER, Royal Mail 24, 1-2 days£2.00 – TRACKED, Royal Mail Tracked 48, 2-3 days, tracking provided, re-arrange delivery online at date of your choice, or collect£3.50 – FASTER TRACKED, Royal Mail Tracked 24, 1-2 days, tracking provided, re-arrange delivery online at date of your choice, or collect£5.50 – EXPRESS, Royal Mail Special Delivery, next working day, 7am-1pm, signature required£5.99 – SATURDAY, Royal Mail Special Delivery, 7am-1pm, signature required. Order by 3pm on FridayORDERS > £100FREE – TRACKED, Royal Mail Tracked 48, 2-3 days, tracking provided, re-arrange delivery online at date of your choice, or collect£1.50 – FASTER TRACKED, Royal Mail Tracked 24, 1-2 days, tracking provided, re-arrange delivery online at date of your choice, or collect£3.99 – EXPRESS, Royal Mail Special Delivery, next working day, 7am-1pm, signature required£4.50 – SATURDAY, Royal Mail Special Delivery, 7am-1pm, signature required. Order by 3pm on FridayDelivery to the Channel Islands and Northern Ireland is likely to take an extra working day.Delivery timescales are estimates. Only the Special Delivery services are guaranteed. Guarantees are not applicable during Royal Mail strikes.Order by 3pm for same day dispatch on a week day. Parcels are dispatched on week days.Royal Mail tracked services unavailable of orders below £40
CLICK + COLLECTFREE CLICK + COLLECT
SOUTH MANCHESTER – M23Available immediately on working daysVOCLA warehouse at Unit 2, Tilson Road, Manchester, M23 9GF, Mon-Fri 8am to 6pm. -
Untracked = $8, 7-9 working days, Royal Mail/USPSEconomy Tracked = $9, 6-7 working days, Royal Mail/USPSStandard Tracked = $26, 5-6 working days, Fedex EconomyExpress Tracked = $28, 2-3 working days, Fedex Express
Fedex cannot deliver to PO Boxes or drop boxes.
TIMESCALESFor Royal Mail services, orders placed before 3pm GMT are dispatched on the same day. US parcels are dispatched from Heathrow Airport, usually within 24 hours of collection. They are then passed to US Customs and Border Protection on arrival in either Chicago or New York airport. Customs clearance timescales are not guaranteed and the estimated delivery timescales do not include any customs delays. It usually takes a few days to clear a parcel, but they do have the right to inspect parcels. Once Customs clear the parcel, it is passed to USPS for onward delivery, which usually takes a few days and they usually provide an estimated delivery date on the tracking on their website.For Fedex services, orders placed before 10am GMT are dispatched on the same day. Fedex clear parcels through their own customs import process, which is faster, usually one day, but they do still have the right to inspect and delay parcels. Fedex will deliver the parcel, it is not passed to another courier or local postal service.ORDERS OVER 2KG OR $800Royal Mail services only allow parcels up to 2kg in weight. If your order is over this, we will split the order into two parcels. This may well be to your benefit, as you are less likely to reach the import threshold, which would attract import taxes.If your order is over US$800, we will also split the parcel, to avoid the order attracting import taxes and delays.TRACKINGYou will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junkmail folder, if you have not received this. Whilst Customs and Border Protection have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.Tracking is not provided on the ‘untracked’ service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide US Customs and Border Protection with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.CUSTOMS CHARGESSOLUTION! Please try to keep your order below $800, to avoid any customs charges. Split your order into two if the sub-total exceeds $800.You should not be charged import duties or sales tax for orders less than $800. However, please check your threshold before ordering.You will not be charged a Merchandise Processing Fee by Customs, this fee is covered within the postal fee that we pay to the courier.You or the recipient may be charged customs duties by US Customs and Border Protection. VOCLA cannot be responsible for these charges, they are a personal tax. Please check the following:- DUTIES THRESHOLD – VOCLA believes that the threshold for clothing is currently $800. Therefore, any order below this value, would not attract customs duties. We can split an order for you, so that each parcel is valued below the threshold.
- COUNTRY OF ORIGIN – Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab of each product page. If the country of origin is one with whom the USA has a special trading agreement, then you should not be charged customs duties on those products.
Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information. -
Tracked delivery with Royal Mail and local postal service, or express services with DPD, DHL, TNT or Fedex.Delivery timescales are estimates.Duty and taxes are calculated at our checkout for orders to Austria, Belgium, Cyprus, France, Germany, Ireland, Malta, Netherlands and Portugal. This reduces delivery timescales, allows faster customs processing, and is cheaper overall (no tax payments will be requested on delivery).
COUNTRYSHIPPING FEE + COURIER AUSTRIA TAXES PRE-PAID ON CHECKOUT
€6 Untracked Post AG (5-6 days)
from €11 Tracked Post AG (4-5 days)BELGIUM TAXES PRE-PAID ON CHECKOUT
€11 Tracked BPost (3-6 days,)
€20 DPD (3 days, orders>€150)BULGARIA €9 Tracked BG Post CROATIA €9 Tracked Hrvatska Posta CYPRUS TAXES PRE-PAID ON CHECKOUT
€13 Tracked Cyprus Post (5-6 days)CZECH REPUBLIC €9 Tracked Czech Post DENMARK €7 Tracked Post Nord (5-6 days)
€25 DPD (orders>€150, 4 days)FINLAND from €9 Tracked Posti (5-6 days)
€37 DPD (orders>€150, 5 days)FRANCE TAXES PRE-PAID ON CHECKOUT
€3.50 Untracked La Poste (5-6 days)
€6.50 Tracked La Poste (4-5 days)
from €26 DPD (3 days)GERMANY TAXES PRE-PAID ON CHECKOUT
€5 Untracked Deutsche Post (5-6 days)
€8 Tracked Deutsche Post (4-5 days)
from €26 DPD (3 days)GIBRALTAR €9 Tracked Royal Mail GREECE €9 Tracked Hellenic Post HUNGARY €9 Tracked Magyar Posta ICELAND €9 Tracked Posturinn IRELAND TAXES PRE-PAID ON CHECKOUT
€6 Untracked AN Post (5-6 days)
€9 Tracked AN Post (4-5 days)
from €25 DPD (3 days)ITALY €7 Tracked Poste Italiane (5-6 days)
€45 TNT Express (2 days)LUXEMBOURG €9 Tracked Royal Mail MALTA TAXES PRE-PAID ON CHECKOUT
€13 Tracked Royal Mail/Malta Post (5-6 days)MONACO €9 Tracked Royal Mail NETHERLANDS €5 Untracked Post NL (5-6 days)
€8 Tracked Post NL (4-5 days)
from €22 DPD (3 days)NORWAY TAXES PRE-PAID ON CHECKOUT
€7 Untracked Royal Mail/Posten Norge (5-7 days)
€9 Tracked Royal Mail/Posten Norge (5-7 days)POLAND €5 Tracked Royal Mail/Poczta Polska (5-7 days)
€23 DPD (orders>€150, 4 days)PORTUGAL TAXES PRE-PAID ON CHECKOUT
€5 Untracked Royal Mail (7-9 days)
from €9 Tracked Royal Mail (5-7 days)ROMANIA €9 Tracked Royal Mail SLOVAKIA €9 Tracked Royal Mail SPAIN €5 Tracked Royal Mail (5-7 days)
€43 TNT Express (2-3 days)SWEDEN €5 Tracked Royal Mail/PostNord (5-7 days)
€24 DPD (orders>€150, 5 days)
€46 TNT Express (2 days)SWITZERLAND TAXES PRE-PAID ON CHECKOUT
€7 Untracked Royal Mail/Swiss Post (5-7 days)
€9 Tracked Royal Mail/Swiss Post (5-7 days)TURKEY €9 Tracked Royal Mail TIMESCALES
Orders placed before 3pm GMT on week days are dispatched on the same day for Royal Mail services.Orders placed before 11am GMT on week days are dispatched on the same day for express services.Royal Mail parcels are shipped from the UK and passed to Border Control for customs clearance. Customs clearance timescales are not guaranteed and the estimated delivery timescale does not include any customs delays. Once Customs clear the parcel, it is passed to the local postal service for onward delivery.Express services are pre-cleared through customs, allowing faster delivery, and will be delivered to your door by that courier.TRACKINGTracking is not provided on the ‘untracked’ service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide Customs Border Control with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junkmail folder, if you have not received this. Whilst Customs Border Control have the parcel, the tracking will not show any useful information. This is normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.CUSTOMS & IMPORTS
1. AUSTRIA, BELGIUM, CYPRUS, FRANCE, GERMANY, IRELAND, MALTA, NETHERLANDS, NORWAY, PORTUGAL, SWITZERLAND
Duty and taxes due on your order are calculated at our checkout and payment is made with your order. VOCLA will pay those charges to your local customs authority. Therefore, you will not need to pay any additional charges on delivery and the parcel will clear customs faster.
Please see our further information here: DELIVERED DUTY PAID
2. ALL OTHER EU COUNTRIES
You or the recipient may be charged import duties/taxes by local Customs authorities. VOCLA cannot be responsible for these charges. These charges are made to the recipient of the parcel, by the local government. They are not charges that VOCLA receives, pays, or is responsbile for. Goods are delivered duty unpaid – the price on our website does not include VAT for European customers. Customs clearance may also delay the expected delivery timescale. Please check the following:
- TAX THRESHOLDS – your country may have a threshold for customs duties and import VAT, below which, no charges are made. For the EU, the import VAT threshold is €0, which means that import VAT will be charged at the standard rate of VAT in your country. For the EU, the customs threshold is €150, which means that goods over this value may attract customs duties (depending on their country of origin). The products sold on the VOCLA website are sold excluding VAT to European citizens.
- COUNTRY OF ORIGIN – The UK-EU trade deal allows EU customers to import products that have a country of origin within the EU or UK, without incurring customs duties. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab on each product page. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products, if delivered to an EU country.
For EU customers you should only be charged import VAT, at the rate of your country’s standard VAT rate, plus customs duties (usually 12% for clothing), on products over €150 in value, which do not have a country of origin of either the UK or EU. For non-EU countries, you should be charged import VAT and customs duties on products with a value over your country’s threshold. The legislation in each country can be different. For example, different import VAT rates. Therefore, please check before making any purchase.
Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase, especially for deliveries to the EU where rules are changing. VOCLA cannot be held responsible for any incorrect information. The rules are applied by your government and are a tax charge on the recipient. VOCLA will therefore not repay any customs charges.
We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.
-
ORDERS < $300Untracked = AU$11, 6-9 working days, Royal Mail/Australia PostTracked = AU$18, 5-8 working days, Royal Mail/Australia PostORDERS > $300Tracked = AU$17, 5-8 working days, Royal Mail/Australia Post
EXPRESS & ‘DELIVERED DUTY PAID’ SERVICES
We can provide a quote for Express services with DHL and Fedex. We can also provide a quote for a ‘delivered duty paid’ service, where you pay the taxes upfront, rather than on delivery. Please contact us if you require a quote.
RESTRICTIONS
Orders cannot exceed AU$1000 due to customs retrictions. Orders over this value will be split and shipped as two parcels
TIMESCALES
Orders placed before 3pm GMT on week days are dispatched on the same day for Royal Mail services.Royal Mail parcels are shipped from the UK and passed to Australian/New Zealand Border Control for customs clearance. Customs clearance timescales are not guaranteed and the estimated delivery timescale does not include any customs delays. It usually takes a few days to clear a parcel, but they do have the right to inspect parcels. Once Customs clear the parcel, it is passed to Australia/New Zealand Post for onward delivery, which usually takes a few days.TRACKINGYou will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junkmail folder, if you have not received this. Whilst Customs and Border Protection have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on the Australia/New Zealand Post website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.Parcels are not considered to be lost until 25 working days have passed, since dispatch. This is to provide Customs and Border Protection with enough time to process any delayed parcels. Parcels are scanned on delivery, with the GPS location taken.CUSTOMS CHARGESThe products sold on VOCLA, are sold excluding taxes. We have discounted the price to reflect that Australian customers do not pay UK VAT. However, you or the recipient may be charged customs duties & import taxes by Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA cannot be responsible for these charges.Australian customers should be charged the following on delivery:- IMPORT VAT – at the Australian rate of Goods Sales Tax (ie 10%). However, we discount our $AU prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price
- CUSTOMS DUTIES – these are usually 12% for the majority of clothing products but only orders over $1000. If your order is over $1000, we will split it into two parcels.
Therefore, Australian customers should only be charged 10% import GST (which has been discounted in our pricing), plus a small courier handling fee. Taxes will be collected by the courier.Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests. -
Economy Tracked = CA$12, 5-7 working days, Royal Mail/Canada PostStandard Tracked = CA$35, 5 working days, Fedex EconomyExpress Tracked = CA$38, 2-3 working days, Fedex Express
Fedex cannot deliver to PO Boxes or drop boxes.
TIMESCALESFor Royal Mail services, orders placed before 3pm GMT are dispatched on the same day. Canadian parcels are dispatched from Heathrow Airport, usually within 24 hours of collection. They are then passed to Canadian Customs and Border Protection on arrival in Canada. Customs clearance timescales are not guaranteed and the estimated delivery timescales do not include any customs delays. It usually takes a few days to clear a parcel, but they do have the right to inspect parcels. Once Customs clear the parcel, it is passed to Canada Post for onward delivery, which usually takes a few days and they usually provide an estimated delivery date on the tracking on their website.For Fedex services, orders placed before 10am GMT are dispatched on the same day. Fedex clear parcels through their own customs import process, which is faster, usually one day, but they do still have the right to inspect and delay parcels. Fedex will deliver the parcel, it is not passed to another courier or local postal service.Pour les services Royal Mail, les commandes passées avant 15h00 GMT sont expédiées le jour même. Les colis canadiens sont expédiés depuis l’aéroport d’Heathrow, généralement dans les 24 heures suivant la collecte. Ils sont ensuite transmis aux douanes et à la protection des frontières du Canada à leur arrivée au Canada. Les délais de dédouanement ne sont pas garantis et les délais de livraison estimés ne comprennent pas les éventuels retards douaniers. Il faut généralement quelques jours pour dédouaner un colis, mais ils ont le droit d’inspecter les colis. Une fois que les douanes ont dédouané le colis, il est transmis à Postes Canada pour la livraison ultérieure, ce qui prend généralement quelques jours et ils fournissent généralement une date de livraison estimée sur le suivi sur leur site Web.Pour les services Fedex, les commandes passées avant 10h GMT sont expédiées le jour même. Fedex dédouane les colis via son propre processus d’importation douanier, qui est plus rapide, généralement un jour, mais ils ont toujours le droit d’inspecter et de retarder les colis. Fedex livrera le colis, il n’est pas transmis à un autre service de messagerie ou à un service postal local.TRACKINGYou will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junkmail folder, if you have not received this. Whilst Customs and Border Protection have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.Tracking is not provided on the ‘untracked’ service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide Customs and Border Protection with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.CUSTOMS CHARGESThe products sold on VOCLA, are sold excluding taxes. We have discounted the price to reflect that Canadian customers do not pay UK VAT. However, you or the recipient may be charged customs duties by Canadian Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA cannot be responsible for these charges. Customs clearance may also delay the expected delivery timescale.Canadian customers should be charged the following on delivery, on orders over CA$20:- IMPORT VAT – at the Canadian rate of Goods Sales Tax (ie 5% or 13%, depending on your region). We discount our Canadian dollar prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price.
- CUSTOMS DUTIES – these are usually 12% for the majority of clothing products
Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information. -
Tracked Delivery = $10, Royal Mail + Local Postal Service, estimated 5 to 8 working daysExpress delivery available to some countries with Fedex or DHL, estimated 2 to 5 working daysCOUNTRIESWe currently deliver to: Australia, Austria, Belgium, Bulgaria, Canada, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, UAE, USA.We only offer DHL express to South Africa due to the difficulty in clearing parcels through customs.
If your country is not listed, please contact us as we may be able to deliver to you.TIMESCALESOrders placed before 3pm GMT are dispatched every weekday. International parcels are dispatched from Heathrow Airport, usually within 24 hours of collection. They are then passed to Customs Border Control on arrival in your country. Customs clearance timescales are not guaranteed and the estimated delivery timescale does not include any customs delays. Once Customs clear the parcel, it is passed to the local postal service for onward delivery, which usually takes a few days.TRACKINGYou will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junkmail folder, if you have not received this. Whilst Customs Border Control have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.CUSTOMS CHARGESYou or the recipient may be charged customs duties by Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA is not responsible for these charges. Please check the following:- TAX AND DUTIES THRESHOLDS – Most countries have a lower threshold, whereby duties and import taxes are not charged on orders below that value. If this is the case, then try to keep your order below that value, or split your order into two or more, so that no order is over the threshold.
- COUNTRY OF ORIGIN – Several countries have trade deals where products do not incur customs duties if they have a country of origin that is with a country for which a trade deal exists. Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab on each product page. If the country of origin is one with whom there is a special trading agreement, then you may not be charged customs duties on those products.
Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.
TRACK YOUR ORDER
COUNTRIES
LATE OR LOST
Delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale. Only the UK Express Special Delivery service is a guaranteed timescale. For UK services, orders are not considered to be lost until 10 working days past the expected delivery date. VOCLA receives delivery confirmations from the Royal Mail on all parcels, via GPS 2D barcodes that are scanned on delivery, tracking, or signature services on the parcels. The GPS location of the scan is recorded to confirm delivery. These confirmations will be checked before sending replacement items. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. We may send a Missing Parcel Form which needs to be signed so that a claim for loss can be made with the Royal Mail. This would need to be signed after 10 working days have passed and any refund would only be processed once this form is returned. For International services, orders are not considered to be lost until 20 working days past the date that the parcel was passed to Customs for clearance. Tracking and signatures confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. Most late International parcels relate to the parcel being held up with Customs authorities. If the tracking for a parcel does not work on the local courier website, this usually means that the parcel is still being processed by Customs and hasn’t yet been passed to the local courier. The length of time taken by Customs authorities varies by country, is outside the control of VOCLA and VOCLA is unable to contact Customs during this time.