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DELIVERY & SHIPPING

There are a range of VOCLA delivery options which are detailed below. The delivery timescales represent the estimated shipping time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day. In 2020, 100% of orders were dispatched on time.

UK

UK

FREE DELIVERY ON EVERY ORDER!

SERVICE FEE ESTIMATED DELIVERY POSTAL SERVICE NOTES
FREE FREE 3 – 4 days, Mon-Sat Royal Mail 48 Mon to Sat. If not at home, your postal worker will leave the parcel with a neighbour or leave a calling card so you can collect it, re-arrange the delivery date or location. VOCLA receives delivery confirmations for every parcel.
FASTER £1 1 – 2 days, Mon – Sat Royal Mail 24 As above.
TRACKED

FREE to £2

2 days, Mon-Sat Royal Mail Tracked 48 Tracking will be provided by e-mail and SMS if you provide these details. Tracked parcels can be left in a safe place – please e-mail us to let us know your safe place. FREE on orders over £70. £2 on orders up to £70.
FASTER TRACKED

£1 to £3

1 day, Mon-Sat Royal Mail Tracked 24 Tracking will be provided by e-mail and SMS if you provide these details. Tracked parcels can be left in a safe place – please let us know your safe place. £1 on orders over £70. £3 on orders up to £70.
EXPRESS £6 Next working day, 7am to 4pm Royal Mail Special Delivery Next working day following dispatch. VOCLA guarantees to refund your delivery fee if the parcel is late.
SATURDAY £8 Saturday, 7am to 4pm Royal Mail Special Delivery Next Saturday after you order. VOCLA guarantees to refund your delivery fee if the parcel is late. 
COLLECT – South Manchester FREE Available Immediately  

Collect at your convenience from VOCLA at Unit 2, Tilson Road, Manchester, M23 9GF, Mon-Fri 8am to 6pm.

COLLECT – Manchester City FREE Up to 2 working days   Collect at your convenience from Oliver’s Barbers, 28 Blackfrairs Street, Manchester, M3 5BQ, Tue-Sat 10am to 8pm. We will e-mail you when your parcel is ready to collect. 

Delivery to the Channel Islands is likely to take an extra working day.

DELIVERY COUNTRIES

We currently deliver to: Antigua, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Bulgaria, Canada, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, UAE, USA.
If your country is not listed, please contact us as we may be able to deliver to you.

LATE OR LOST

Delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale. Only the UK Express Special Delivery service is a guaranteed timescale.
For UK services, orders are not considered to be lost until 10 working days past the expected delivery date. VOCLA receives delivery confirmations from the Royal Mail on all parcels, via GPS 2D barcodes that are scanned on delivery, tracking or signature services on the parcels. The GPS location of the scan is recorded to check delivery to the correct address. These confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. We may send a Missing Parcel Form which needs to be signed so that a claim for loss can be made with the Royal Mail. This would need to be signed after 10 working days have passed and any refund would only be processed once this form is returned.
For International services, orders are not considered to be lost until 20 working days past the date that the parcel was passed to Customs for clearance. Tracking and signatures confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. Most late International parcels relate to the parcel being held-up with Customs authorities. If the tracking for a parcel does not work on the local courier website, this usually means that the parcel is still being processed by Customs and hasn’t yet been passed to the local courier. The length of time taken by Customs authorities varies by country, is outside the control of VOCLA and VOCLA is unable to contact Customs during this time.

Copyright © VOCLA Limited. All rights reserved. All content, the layout of this website, images, and blog articles are registered with the UK Copyright Service. Registration No: -284730289-

There are a range of delivery options detailed below. Delivery timescales represent the estimated shipping time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day. In 2020, 100% of orders were dispatched on time.

UK

FREE DELIVERY ON EVERY ORDER!

FREE – 3 to 4 days, Royal Mail 48

FASTER – £1, 1 to 2 days, Royal Mail 24

TRACKED – £2, 2 days, Royal Mail Tracked 48

FASTER TRACKED – £3, 1 day, Royal Mail Tracked 24

EXPRESS – £6, next working day between 7am to 4pm, Royal Mail Special Delivery

SATURDAY – £8, 7am to 4pm Saturday, Royal Mail Special Delivery

CLICK + COLLECT – FREE, collect from our warehouse at Unit 2, Tilson Road, Manchester, M23 9GF

All deliveries are Monday to Saturday.

Delivery to the Channel Islands is likely to take an extra working day.

With the exception of Special Delivery services, delivery times are estimates.

EUROPE

FREE DELIVERY ON ORDERS OVER €150!

Royal Mail International Tracked – €4.95, 4 to 8 working days

USA + REST OF WORLD

FREE DELIVERY ON ORDERS OVER US$175!

Royal Mail International Tracked – $7.95, 5 to 7 working days

CANADA

FREE DELIVERY ON ORDERS OVER CA$275!

Royal Mail International Tracked – CA$9.95, 5 to 7 working days

AUSTRALIA & NEW ZEALAND

FREE DELIVERY ON ORDERS OVER AU300!

Royal Mail International Tracked – AU$10.95, 5 to 7 working days

You will receive an e-mail confirmation when your order is dispatched which will contain any tracking details.

Estimated delivery timescale does not include customs processing time.

Parcels are passed to the relevant customs authority on arrival in the country. They are then processed through customs and this can take varied lengths of time. The tracking will not show any useful information during this time, but it does not mean that the parcel is lost. When customs clear the parcel, the tracking will begin on the website of the local postal service. Neither us nor the postal service can contact customs authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.

CUSTOMS + IMPORTS

You or the recipient may be charged customs duties by Customs and Border Protection. The legislation in each country is different, so please check before making any purchase. VOCLA cannot be responsible for these charges. Customs clearance may also delay the estimated delivery timescale.

Please check the following:

  • TAX AND DUTIES THRESHOLDS – Most countries have a lower threshold, whereby duties and import VAT are not charged on orders below that value.  
  • COUNTRY OF ORIGIN – Several countries have trade deals where products do not incur customs duties if they have a country of origin that is with a country for which a trade deal exists. Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘additional information’ of each product page. If the country of origin is one with whom there is a special trading agreement, then you may not be charged customs duties on those products.

Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information.

EUROPEAN UNION

Following the EU’s change to import VAT regulations on 1st July 2021, we are currently looking at ways to implement a ‘delivered duty paid’ system. This means that you would be charged the relevant import VAT, customs duties, and handling fees directly at checkout on our website. Your parcel would then proceed through customs quicker, for faster overall delivery. You would not then receive any surprise charges after dispatch and the overall cost to import would be lower. Until this process is in place, the following process applies from 1st July 2021:

  • Import VAT will be charged on all orders, at your country’s standard VAT rate
  • Customs duties will be charged (usually at 12%) where products exceed €150 in value and where those products have a country of origin that is not either the UK or EU

The legislation in each country can be different. For example, different import VAT rates. Therefore, please check before making any purchase.
Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase, especially for deliveries to the EU where rules are changing. VOCLA cannot be held responsible for any incorrect information.

COUNTRIES

We currently deliver to: Antigua, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Bulgaria, Canada, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, UAE, USA.
If your country is not listed, please contact us as we may be able to deliver to you.

LATE OR LOST

Delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale. Only the UK Express Special Delivery service is a guaranteed timescale.
For UK services, orders are not considered to be lost until 10 working days past the expected delivery date. VOCLA receives delivery confirmations from the Royal Mail on all parcels, via GPS 2D barcodes that are scanned on delivery, tracking or signature services on the parcels. The GPS location of the scan is recorded to check delivery to the correct address. These confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. We may send a Missing Parcel Form which needs to be signed so that a claim for loss can be made with the Royal Mail. This would need to be signed after 10 working days have passed and any refund would only be processed once this form is returned.
For International services, orders are not considered to be lost until 20 working days past the date that the parcel was passed to Customs for clearance. Tracking and signatures confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. Most late International parcels relate to the parcel being held-up with Customs authorities. If the tracking for a parcel does not work on the local courier website, this usually means that the parcel is still being processed by Customs and hasn’t yet been passed to the local courier. The length of time taken by Customs authorities varies by country, is outside the control of VOCLA and VOCLA is unable to contact Customs during this time.

Copyright © VOCLA Limited. All rights reserved. All content, the layout of this website, images, and blog articles are registered with the UK Copyright Service. Registration No: -284730289-

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