DELIVERY & SHIPPING
There are a range of VOCLA delivery options which are detailed below. The delivery timescales represent the estimated shipping time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day. In 2021, 100% of orders were dispatched on time.
UK
INCLUDING ISLE OF MAN + CHANNEL ISLANDS FREE DELIVERY ON EVERY ORDER!
| SERVICE | ESTIMATED DELIVERY | ORDERS < £40 | ORDERS £40 – £80 | ORDERS > £80 | NOTES |
| STANDARD POST (Royal Mail 48) |
3 – 4 days
Mon-Sat
|
FREE | FREE | If not at home, your postal worker will leave the parcel with a neighbour or leave a calling card so you can collect it, re-arrange the delivery date or location. Parcels are scanned on delivery and the GPS location is recorded. | |
| FASTER STANDARD (Royal Mail 24) |
1 – 2 days
Mon-Sat
|
£1 | £1 | As above. | |
| ROYAL MAIL TRACKED 48 |
2 days
Mon-Sat
|
£3.50 | £2.50 | FREE | Tracking provided by e-mail & SMS if you provide these details. Parcels can be left in a safe place – please e-mail us to let us know your safe place. Re-arrange delivery online at date of your choice, or collect. |
| ROYAL MAIL TRACKED 24 |
1 day
Mon-Sat
|
£4.75 | £3.75 | £1.50 | As above. |
|
EXPRESS
NEXT WORKING DAY
(Royal Mail Special Delivery)
|
Next working day
7am to 1pm
|
£6.50 | £5.50 | £4 | Next working day following dispatch. Order by 3pm for same day dispatch on a week day. VOCLA guarantees to refund your delivery fee if the parcel is late. Signature required on delivery. *Guarantee not valid during Royal Mail strikes |
|
SATURDAY
(Royal Mail Special Delivery)
|
Saturday
7am to 1pm
|
£9.50 | £8.50 | £7.50 | Dispatched on a Friday, delivered Saturday. Order by 3pm for same day dispatch on a week day. VOCLA guarantees to refund your delivery fee if the parcel is late. Signature required on delivery. *Guarantee not valid during Royal Mail strikes |
|
CLICK + COLLECT
MANCHESTER, M23
|
Orders available immediately
|
FREE | FREE | FREE |
VOCLA warehouse: Unit 2, Tilson Road, Manchester, M23 9GF.
Mon to Fri, 9am to 6pm (earlier & later times can be arranged if you contact us).
|
Delivery to the Channel Islands and Northern Ireland is likely to take an extra working day.
Delivery timescales are estimates. Only the Special Delivery services are guaranteed. Guarantees are not applicable during Royal Mail strikes.
Order by 3pm for same day dispatch on a week day. Parcels are dispatched on week days.
USA
| SERVICE |
FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
| UNTRACKED (available on orders up to $100) |
$8 | 7 – 9 working days | Royal Mail + USPS |
ECONOMY TRACKED |
$10 | 6 – 7 working days | Royal Mail + USPS |
STANDARD TRACKED |
$26 | 5 – 6 working days | Fedex Economy |
EXPRESS TRACKED |
$28 | 2 – 3 working days | Fedex Express |
Fedex cannot deliver to PO Boxes or drop boxes.
- DUTIES THRESHOLD – VOCLA believes that the threshold for clothing is currently $800. Therefore, any order below this value, would not attract customs duties. We can split an order for you, so that each parcel is valued below the threshold.
- COUNTRY OF ORIGIN – Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab of each product page. If the country of origin is one with whom the USA has a special trading agreement, then you should not be charged customs duties on those products.
EUROPE
|
|
SHIPPING FEE + COURIER | DUTY & TAXES PAID AT CHECKOUT | DUTY & TAXES PAID ON DELIVERY |
| AUSTRIA | €11 Tracked Post AG (5-6 days) from €44 DHL/TNT (3-4 days) |
YES | |
| BELGIUM | from €10 Tracked BPost (3-6 days, orders<€150) from €19 DPD (3 days, orders>€150) from €34 DHL Economy (2-3 days) from €41 DHL Express (2 days) |
YES | |
| BULGARIA | €9 Tracked BG Post | YES | |
| CROATIA | €9 Tracked Hrvatska Posta | YES | |
| CYPRUS | €13 Tracked Cyprus Post (5-6 days) | YES | |
| CZECH REPUBLIC | €9 Tracked Czech Post | YES | |
| DENMARK | €8.50 Tracked Post Nord (5-6 days) €22 DPD (orders>€150, 4 days) €44 DHL Express (3 days) €45 TNT Express (2 days) |
YES | |
| FINLAND | from €10 Tracked Posti (5-6 days) €37 DPD (orders>€150, 5 days) €44 DHL Express (4-5 days) €45 TNT Express (2 days) |
YES | |
| FRANCE | €7 Tracked La Poste (4-5 days) from €26 DPD (3 days) from €37 DHL/TNT (2 days) |
YES | |
| GERMANY | from €8 Tracked Deutsche Post (4-5 days) from €20 DPD (3 days) from €37 DHL/TNT (2 days) |
YES | |
| GIBRALTAR | €9 Tracked Royal Mail | YES | |
| GREECE | €9 Tracked Hellenic Post | YES | |
| HUNGARY | €9 Tracked Magya Posta | YES | |
| ICELAND | €9 Tracked Posturinn | YES | |
| IRELAND | €9 Tracked AN Post (4-5 days) from €10 Tracked Landmark (4 days) from €14 DPD (3 days) from €35 DHL (2 days) |
YES | |
| ITALY | €8.50 Tracked Poste Italiane (5-6 days) €44 DHL Express (3-4 days) €45 TNT Express (2 days) |
YES | |
| LUXEMBOURG | €9 Tracked Royal Mail | YES | |
| MALTA | €13 Tracked Royal Mail/Malta Post (5-6 days) | YES | |
| NETHERLANDS | from €8 Tracked Post NL (4-5 days) from €16 DPD (3 days) from €35 DHL/TNT (2 days) |
YES | |
| NORWAY | €10 Tracked Posten Norge (5-7 days) €42 DHL Economy (3-4 days) €50 DHL Express (1-2 days) |
YES | |
| POLAND | €8 Tracked Royal Mail/Poczta Polska (5-7 days) €17 Landmark/Poczta Polska (4-7 days) €23 DPD (orders>€150, 4 days) |
YES | |
| PORTUGAL | from €9 Tracked CTT (5-7 days) from €45 DHL Express (3 days) |
YES | |
| ROMANIA | €9 Tracked Royal Mail | YES | |
| SLOVAKIA | €9 Tracked Royal Mail | YES | |
| SPAIN | €7 Tracked Royal Mail/Correos (5-7 days) €43 TNT Express (2-3 days) €45 DHL Express (3-4 days) |
YES | |
| SWEDEN | €8 Tracked Royal Mail/PostNord (5-7 days) €24 DPD (orders>€150, 5 days) €45 DHL Express (3-4 days) €46 TNT Express (2 days) |
YES | |
| SWITZERLAND | €10 Tracked Swiss Post (5-7 days) €42 DHL Economy (3-4 days) €50 DHL Express (1-2 days) |
YES | |
| TURKEY | €9 Tracked Royal Mail | YES |
You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details.
Tracking is not provided on the ‘untracked’ service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide Customs Border Control with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.
Parcels are usually dispatched from Heathrow Airport, within 24 hours of collection at VOCLA. They are then passed to Customs Border Control. Customs clearance timescales are not guaranteed and the estimated delivery timescale therefore does not include any customs delays. It usually takes Customs less than a week to clear parcels, but it can vary. The tracking will not show any useful information during this time, but it does not mean that the parcel is lost. When Customs clear the parcel, the tracking will then begin on the website of the local postal service. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.
CUSTOMS & IMPORTS
1. AUSTRIA, BELGIUM, CYPRUS, FRANCE, GERMANY, IRELAND, MALTA, NETHERLANDS, PORTUGAL
Duty and taxes due on your order are calculated at our checkout and payment is made with your order. VOCLA will pay those charges to your local customs authority. Therefore, you will not need to pay any additional charges on delivery.
2. ALL OTHER EU COUNTRIES
You or the recipient may be charged import duties/taxes by local Customs authorities. VOCLA cannot be responsible for these charges. These charges are made to the recipient of the parcel, by the local government. They are not charges that VOCLA receives, pays, or is responsbile for. Goods are delivered duty unpaid – the price on our website does not include VAT for European customers. Customs clearance may also delay the expected delivery timescale. Please check the following:
- TAX THRESHOLDS – your country may have a threshold for customs duties and import VAT, below which, no charges are made. For the EU, the import VAT threshold is €0, which means that import VAT will be charged at the standard rate of VAT in your country. For the EU, the customs threshold is €150, which means that goods over this value may attract customs duties (depending on their country of origin). The products sold on the VOCLA website are sold excluding VAT to European citizens.
- COUNTRY OF ORIGIN – The UK-EU trade deal allows EU customers to import products that have a country of origin within the EU or UK, without incurring customs duties. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab on each product page. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products, if delivered to an EU country.
For EU customers you should only be charged import VAT, at the rate of your country’s standard VAT rate, plus customs duties (usually 12% for clothing), on products over €150 in value, which do not have a country of origin of either the UK or EU. For non-EU countries, you should be charged import VAT and customs duties on products with a value over your country’s threshold. The legislation in each country can be different. For example, different import VAT rates. Therefore, please check before making any purchase.
Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase, especially for deliveries to the EU where rules are changing. VOCLA cannot be held responsible for any incorrect information. The rules are applied by your government and are a tax charge on the recipient. VOCLA will therefore not repay any customs charges.
We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.
GERMANY
| SERVICE | FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
UNTRACKED/NICHT VERFOLGT (orders up to €150) |
€5 | 5 – 6 business days | Royal Mail + Deutsche Post |
STANDARD TRACKED/VERFOLGT |
Orders <€150 = €8 Orders >€150 = €9 |
4 – 5 business days | Royal Mail + Deutsche Post |
EXPRESS |
Orders <€150 = €20 Orders >€150 = €25 |
3 business days | DPD (cannot deliver to a PO Box) |
EXPRESS |
Orders <€150 = €37 Orders >€150 = €44 |
1 – 2 business days | DHL or TNT (cannot deliver to a PO Box) |
The Euro prices on our website are discounted, to reflect that no VAT is included. At the checkout, import VAT and any customs charges will be added to your order. VOCLA pays these taxes and charges to your Customs Authority. This has several benefits:
- You will not be asked to pay taxes on delivery, they have already been paid
- Your order can be delivered to your home, rather than a local Post Office
- It is cheaper because you should not have to pay courier handling fees, which are usually €4
- Your parcel will be delivered faster, because it clears customs faster
Further information on our ‘delivered duty paid’ delivery options is available on our landed cost page.
For German customers, taxes are charged at the checkout as follows:
- 19% IMPORT VAT
- CUSTOMS DUTIES – on orders over €150, you will usually be charged 12% on clothing products. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products. Therefore, you can reduce the cost of your order by selecting products manufactured in the EU or UK. You can check the country of origin within the ‘product data’ tab on each product page. VOCLA signs an export declaration on the commercial invoice, so Customs Authorities are aware of the country of origin.
We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.
Die Euro-Preise auf unserer Website sind rabattiert, um widerzuspiegeln, dass keine Mehrwertsteuer enthalten ist. An der Kasse werden Ihrer Bestellung die Einfuhrumsatzsteuer und eventuelle Zollgebühren hinzugefügt. VOCLA zahlt diese Steuern und Abgaben an Ihre Zollbehörde. Dies hat mehrere Vorteile:
• ZOLLGEBÜHREN – bei Bestellungen über 150 € werden Ihnen normalerweise 12 % auf Bekleidungsprodukte berechnet. Wenn das Ursprungsland entweder das Vereinigte Königreich, ein EU-Land oder ein Land ist, mit dem die EU ein Freihandelsabkommen geschlossen hat, sollten für diese Produkte keine Zölle anfallen. Daher können Sie die Kosten Ihrer Bestellung reduzieren, indem Sie Produkte auswählen, die in der EU oder im Vereinigten Königreich hergestellt wurden. Sie können das Herkunftsland auf der Registerkarte „Produktdaten“ auf jeder Produktseite überprüfen. VOCLA unterzeichnet eine Ausfuhrerklärung auf der Handelsrechnung, damit die Zollbehörden das Ursprungsland kennen.
Wir sind nicht berechtigt, die Werte Ihrer Artikel und Bestellungen zu ändern, um die Kosten für Einfuhrumsatzsteuer und/oder Zölle zu reduzieren. Das wäre Betrug. Das Paket droht beschlagnahmt zu werden. Dürfen wir Sie daher höflich bitten, solche Anfragen nicht zu stellen.
FRANCE
Delivered Taxes Paid
| SERVICE | FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
NON SUIVIE/UNTRACKED (orders up to €150) |
€5 | 5 – 6 business days | Royal Mail + La Poste |
|
|
€7 | 4 – 5 business days | Royal Mail + La Poste |
EXPRESS |
Orders <€150 = €26 Orders >€150 = €31 |
3 business days | DPD (cannot deliver to a PO Box) |
|
|
Orders <€150 = €37 Orders >€150 = €44 |
2 business days | DHL or TNT Express (cannot deliver to a PO Box) |
- You will not be asked to pay taxes on delivery, they have already been paid
- Your order can be delivered to your home, rather than a local Post Office
- It is cheaper because you should not have to pay courier handling fees, which are usually €4
- Your parcel will be delivered faster, because it clears customs faster
Further information on our ‘delivered duty paid’ delivery options is available on our landed cost page.
For French customers, taxes are charged at the checkout as follows:
- 20% IMPORT VAT
- CUSTOMS DUTIES – on orders over €150, you will usually be charged 12% on clothing products. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products. Therefore, you can reduce the cost of your order by selecting products manufactured in the EU or UK. You can check the country of origin within the ‘product data’ tab on each product page. VOCLA signs an export declaration on the commercial invoice, so Customs Authorities are aware of the country of origin.
We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.
Les prix en euros sur notre site Web sont réduits, pour refléter qu’aucune TVA n’est incluse. Au moment du paiement, la TVA à l’importation et les éventuels frais de douane seront ajoutés à votre commande. VOCLA paie ces taxes et frais à votre autorité douanière. Cela a plusieurs avantages :
• Il ne vous sera pas demandé de payer les taxes à la livraison, elles ont déjà été payées
• Votre commande peut être livrée à votre domicile plutôt qu’à un bureau de poste local
• C’est moins cher car vous ne devriez pas avoir à payer les frais de traitement du courrier, qui sont généralement de 4 €.
• Votre colis sera livré plus rapidement, car il sera dédouané plus rapidement
Pour les douanes allemandes, les taxes sont facturées à la caisse comme suit :
• TVA À L’IMPORTATION : 20% de TVA à l’importation
• DROITS DE DOUANE – sur les commandes supérieures à 150 €, vous serez généralement facturé 12 % sur les produits vestimentaires. Si le pays d’origine est soit le Royaume-Uni, un pays de l’UE ou un pays avec lequel l’UE a conclu un accord de libre-échange, aucun droit de douane ne devrait être dû sur ces produits. Par conséquent, vous pouvez réduire le coût de votre commande en sélectionnant des produits fabriqués dans l’UE ou au Royaume-Uni. Vous pouvez vérifier le pays d’origine dans l’onglet “données produit” sur chaque page produit. VOCLA signe une déclaration d’exportation sur la facture commerciale, afin que les autorités douanières connaissent le pays d’origine.
Nous ne sommes pas autorisés à modifier les valeurs de vos articles et de votre commande, afin de réduire le coût de la TVA à l’importation et/ou des droits de douane. Ce serait de la fraude. Le colis risquerait d’être saisi. Par conséquent, pouvons-nous poliment vous demander de ne pas faire de telles demandes.
NETHERLANDS
| SERVICE | FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
UNTRACKED (orders up to €150) |
€5 | 5 – 6 business days | Royal Mail + PostNL |
|
|
Orders <€150 = €8 Orders >€150 = €9 |
4 – 5 business days | Royal Mail + PostNL |
EXPRESS |
Orders <€150 = €19 Orders >€150 = €25 |
3 business days | DPD (cannot deliver to a PO Box) |
EXPRESS |
Orders <€150 = €35 Orders >€150 = €40 |
2 business days | DHL or TNT Express (cannot deliver to a PO Box) |
The Euro prices on our website are discounted, to reflect that no VAT is included. At the checkout, import VAT and any customs charges will be added to your order. VOCLA pays these taxes and charges to your Customs Authority. This has several benefits:
- You will not be asked to pay taxes on delivery, they have already been paid
- Your order can be delivered to your home, rather than a local Post Office
- It is cheaper because you should not have to pay courier handling fees, which are usually €4
- Your parcel will be delivered faster, because it clears customs faster
Further information on our ‘delivered duty paid’ delivery options is available on our landed cost page.
For Dutch customers, taxes are charged at the checkout as follows:
- 21% IMPORT VAT
- CUSTOMS DUTIES – on orders over €150, you will usually be charged 12% on clothing products. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products. Therefore, you can reduce the cost of your order by selecting products manufactured in the EU or UK. You can check the country of origin within the ‘product data’ tab on each product page. VOCLA signs an export declaration on the commercial invoice, so Customs Authorities are aware of the country of origin.
We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.
De Euro-prijzen op onze website zijn verdisconteerd, om aan te geven dat er geen BTW is inbegrepen. Bij het afrekenen worden invoer-btw en eventuele douanekosten aan je bestelling toegevoegd. VOCLA betaalt deze belastingen en heffingen aan uw douaneautoriteit. Dit heeft verschillende voordelen:
• U hoeft geen belasting te betalen bij levering, deze is al betaald
• Uw bestelling kan bij u thuis worden afgeleverd in plaats van bij een plaatselijk postkantoor
• Het is goedkoper omdat u geen koerierskosten hoeft te betalen, die meestal € 4 bedragen
• Je pakket wordt sneller bezorgd, omdat het sneller door de douane gaat
Voor Duitse douane worden belastingen als volgt in rekening gebracht bij het afrekenen:
• IMPORT BTW – 21% BTW bij invoer
• DOUANERECHTEN – bij bestellingen van meer dan € 150,- wordt normaal gesproken 12% op kledingproducten in rekening gebracht. Als het land van oorsprong ofwel het VK, een EU-land of een land is waarmee de EU een vrijhandelsovereenkomst heeft, dan zouden er geen douanerechten moeten worden betaald op die producten. Daarom kunt u de kosten van uw bestelling verlagen door producten te selecteren die in de EU of het VK zijn vervaardigd. U kunt het land van herkomst controleren in het tabblad ‘productgegevens’ op elke productpagina. VOCLA ondertekent een uitvoeraangifte op de handelsfactuur, zodat de douane op de hoogte is van het land van herkomst.
Het is ons niet toegestaan om de waarde van uw artikelen en bestelling te wijzigen, om de kosten van invoer-btw en/of invoerrechten te verlagen. Dit zou fraude zijn. Het pakket zou in beslag kunnen worden genomen. Mogen we u daarom beleefd vragen dergelijke verzoeken niet te doen.
PORTUGAL
| SERVICE | FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
UNTRACKED (available on orders up to €150) |
€5 | 7 – 9 business days | Royal Mail + CTT |
|
|
Orders <€150 = €9 Orders >€150 = €10 |
5 – 7 business days | Royal Mail + CTT |
DHL EXPRESS |
Orders <€150 = €45 Orders >€150 = €50 |
3 business days | DHL Express |
PLEASE PROVIDE YOUR NIT NUMBER, SO YOUR PARCEL CAN CLEAR CUSTOMS FASTER.
The Euro prices on our website are discounted, to reflect that no VAT is included. At the checkout, import VAT and any customs charges will be added to your order. VOCLA pays these taxes and charges to your Customs Authority. This has several benefits:
- You will not be asked to pay taxes on delivery, they have already been paid
- Your order can be delivered to your home, rather than a local Post Office
- It is cheaper because you should not have to pay courier handling fees, which are usually €4
- Your parcel will be delivered faster, because it clears customs faster
Further information on our ‘delivered duty paid’ delivery options is available on our landed cost page.
For Portugese customers, taxes are charged at the checkout as follows:
- 23% IMPORT VAT
- CUSTOMS DUTIES – on orders over €150, you will usually be charged 12% on clothing products. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products. Therefore, you can reduce the cost of your order by selecting products manufactured in the EU or UK. You can check the country of origin within the ‘product data’ tab on each product page. VOCLA signs an export declaration on the commercial invoice, so Customs Authorities are aware of the country of origin.
We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.
IRELAND
| SERVICE | FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
UNTRACKED (available on orders up to €150) |
€5 | 5 – 6 working days | Royal Mail + AN Post |
|
|
€9 | 4 – 5 working days | Royal Mail + AN Post |
EXPRESS |
Orders <€150 = €14 Orders >€150 = €20 |
3 working days | DPD (cannot deliver to a PO Box) |
You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details.
Tracking is not provided on the ‘untracked’ service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide Customs Border Control with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.
Parcels are usually dispatched from Heathrow Airport, within 24 hours of collection at VOCLA. They are then passed to Customs Border Control on arrival in Ireland. Customs clearance timescales are not guaranteed and the estimated delivery timescale therefore does not include any customs delays. It usually takes Customs less than a week to clear parcels, but it can vary. The tracking will not show any useful information during this time, but it does not mean that the parcel is lost. When Customs clear the parcel, the tracking will then begin on the AN Post website. You can then track the parcel on either the Royal Mail or AN Post website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.
CUSTOMS & IMPORTS
The Euro prices on our website are discounted, to reflect that no VAT is included. At the checkout, import VAT and any customs charges will be added to your order. VOCLA pays these taxes and charges to your Customs Authority. This has several benefits:
- You will not be asked to pay taxes on delivery, they have already been paid
- Your order can be delivered to your home, rather than a local Post Office
- It is cheaper because you should not have to pay courier handling fees, which are usually €4
- Your parcel will be delivered faster, because it clears customs faster
Further information on our ‘delivered duty paid’ delivery options is available on our landed cost page.
For Irish customers, taxes are charged at the checkout as follows:
- 23% IMPORT VAT
- CUSTOMS DUTIES – on orders over €150, you will usually be charged 12% on clothing products. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products. Therefore, you can reduce the cost of your order by selecting products manufactured in the EU or UK. You can check the country of origin within the ‘product data’ tab on each product page. VOCLA signs an export declaration on the commercial invoice, so Customs Authorities are aware of the country of origin.
We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.
CANADA
| SERVICE | FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
ECONOMY TRACKED |
$13 | 5 – 7 working days | Royal Mail + Canada Post |
STANDARD TRACKED |
Orders <$250 = $35 Orders >$250 = $38 |
5 working days | FEDEX |
| EXPRESS TRACKED |
Orders <$250 = $38 Orders >$250 = $42 |
2 – 3 working days | FEDEX |
- IMPORT VAT – at the Canadian rate of Goods Sales Tax (ie 5% or 13%, depending on your region). We discount our Canadian dollar prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price.
- CUSTOMS DUTIES – these are usually 12% for the majority of clothing products
AUSTRALIA+ NEW ZEALAND
| SERVICE | FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
|
|
$18 (orders <$100) $19 (orders $100-$300) $20 (orders >$300 |
5 – 10 working days | Royal Mail + Local Post |
|
STANDARD TRACKED |
$23 (orders <$100) $28 (orders $100-$300) $33 (orders >$300 |
4 – 9 working days | Starlinks + Australia Post |
|
EXPRESS |
from $72 | 3 – 5 working days | DHL or Fedex |
RESTRICTIONS
- Parcels dispatched with DHL, Fedex or Starlinks cannot be delivered to a PO BOX
- The Starlinks service is unavailable for New Zealand
- Orders cannot exceed AU$1000 due to customs retrictions. Orders over this value will be split and shipped as two parcels
TIMESCALES
- IMPORT VAT – at the Australian rate of Goods Sales Tax (ie 10%). However, we discount our $AU prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price
- CUSTOMS DUTIES – these are usually 12% for the majority of clothing products but only orders over $1000. If your order is over $1000, we will split it into two parcels.
REST OF WORLD
- TAX AND DUTIES THRESHOLDS – Most countries have a lower threshold, whereby duties and import taxes are not charged on orders below that value. If this is the case, then try to keep your order below that value, or split your order into two or more, so that no order is over the threshold.
- COUNTRY OF ORIGIN – Several countries have trade deals where products do not incur customs duties if they have a country of origin that is with a country for which a trade deal exists. Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab on each product page. If the country of origin is one with whom there is a special trading agreement, then you may not be charged customs duties on those products.
UK
INCLUDING ISLE OF MAN + CHANNEL ISLANDS FREE DELIVERY ON EVERY ORDER!
| SERVICE | ESTIMATED DELIVERY | ORDERS < £40 | ORDERS £40 – £80 | ORDERS > £80 | NOTES |
| STANDARD POST (Royal Mail 48) |
3 – 4 days
Mon-Sat
|
FREE | FREE | If not at home, your postal worker will leave the parcel with a neighbour or leave a calling card so you can collect it, re-arrange the delivery date or location. Parcels are scanned on delivery and the GPS location is recorded. | |
| FASTER STANDARD (Royal Mail 24) |
1 – 2 days
Mon-Sat
|
£1 | £1 | As above. | |
| ROYAL MAIL TRACKED 48 |
2 days
Mon-Sat
|
£3.50 | £2.50 | FREE | Tracking provided by e-mail & SMS if you provide these details. Parcels can be left in a safe place – please e-mail us to let us know your safe place. Re-arrange delivery online at date of your choice, or collect. |
| ROYAL MAIL TRACKED 24 |
1 day
Mon-Sat
|
£4.75 | £3.75 | £1.50 | As above. |
|
EXPRESS
NEXT WORKING DAY
(Royal Mail Special Delivery)
|
Next working day
7am to 1pm
|
£6.50 | £5.50 | £4 | Next working day following dispatch. Order by 3pm for same day dispatch on a week day. VOCLA guarantees to refund your delivery fee if the parcel is late. Signature required on delivery. *Guarantee not valid during Royal Mail strikes |
|
SATURDAY
(Royal Mail Special Delivery)
|
Saturday
7am to 1pm
|
£9.50 | £8.50 | £7.50 | Dispatched on a Friday, delivered Saturday. Order by 3pm for same day dispatch on a week day. VOCLA guarantees to refund your delivery fee if the parcel is late. Signature required on delivery. *Guarantee not valid during Royal Mail strikes |
|
CLICK + COLLECT
MANCHESTER, M23
|
Orders available immediately
|
FREE | FREE | FREE |
VOCLA warehouse: Unit 2, Tilson Road, Manchester, M23 9GF. Mon to Fri, 9am to 6pm (earlier & later times can be arranged if you contact us)
|
Delivery to the Channel Islands and Northern Ireland is likely to take an extra working day.
Delivery timescales are estimates. Only the Special Delivery services are guaranteed. Guarantees are not applicable during Royal Mail strikes.
Order by 3pm for same day dispatch on a week day. Parcels are dispatched on week days.
USA
| SERVICE |
FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
| UNTRACKED (available on orders up to $100) |
$8 | 7 – 9 working days | Royal Mail + USPS |
ECONOMY TRACKED |
$10 | 6 – 7 working days | Royal Mail + USPS |
STANDARD TRACKED |
$26 | 5 – 6 working days | Fedex Economy |
EXPRESS TRACKED |
$28 | 2 – 3 working days | Fedex Express |
Fedex cannot deliver to PO Boxes or drop boxes.
- DUTIES THRESHOLD – VOCLA believes that the threshold for clothing is currently $800. Therefore, any order below this value, would not attract customs duties. We can split an order for you, so that each parcel is valued below the threshold.
- COUNTRY OF ORIGIN – Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab of each product page. If the country of origin is one with whom the USA has a special trading agreement, then you should not be charged customs duties on those products.
EUROPE
|
|
SHIPPING FEE + COURIER | DUTY & TAXES PAID AT CHECKOUT | DUTY & TAXES PAID ON DELIVERY |
| AUSTRIA | €11 Tracked Post AG (5-6 days) from €44 DHL/TNT (3-4 days) |
YES | |
| BELGIUM | from €10 Tracked BPost (3-6 days, orders<€150) from €19 DPD (3 days, orders>€150) from €34 DHL Economy (2-3 days) from €37 DHL Express (2 days) |
YES | |
| BULGARIA | €9 Tracked BG Post | YES | |
| CROATIA | €9 Tracked Hrvatska Posta | YES | |
| CYPRUS | €13 Tracked Cyprus Post (5-6 days) | YES | |
| CZECH REPUBLIC | €9 Tracked Czech Post | YES | |
| DENMARK | €8.50 Tracked Post Nord (5-6 days) €22 DPD (orders>€150, 4 days) €44 DHL Express (3 days) €45 TNT Express (2 days) |
YES | |
| FINLAND | from €10 Tracked Posti (5-6 days) €37 DPD (orders>€150, 5 days) €44 DHL Express (4-5 days) €45 TNT Express (2 days) |
YES | |
| FRANCE | €7 Tracked La Poste (4-5 days) from €26 DPD (3 days) from €37 DHL/TNT (2 days) |
YES | |
| GERMANY | from €8 Tracked Deutsche Post (4-5 days) from €20 DPD (3 days) from €37 DHL/TNT (2 days) |
YES | |
| GIBRALTAR | €9 Tracked Royal Mail | YES | |
| GREECE | €9 Tracked Hellenic Post | YES | |
| HUNGARY | €9 Tracked Magya Posta | YES | |
| ICELAND | €9 Tracked Posturinn | YES | |
| IRELAND | €9 Tracked AN Post (4-5 days) from €10 Tracked Landmark (4 days) from €14 DPD (3 days) from €35 DHL (2 days) |
YES | |
| ITALY | €8.50 Tracked Poste Italiane (5-6 days) €44 DHL Express (3-4 days) €45 TNT Express (2 days) |
YES | |
| LUXEMBOURG | €9 Tracked Royal Mail | YES | |
| MALTA | €13 Tracked Royal Mail/Malta Post (5-6 days) | YES | |
| NETHERLANDS | from €8 Tracked Post NL (4-5 days) from €16 DPD (3 days) from €35 DHL/TNT (2 days) |
YES | |
| NORWAY | €10 Tracked Posten Norge (5-7 days) €42 DHL Economy (3-4 days) €50 DHL Express (1-2 days) |
YES | |
| POLAND | €8 Tracked Royal Mail/Poczta Polska (5-7 days) €17 Landmark/Poczta Polska (4-7 days) €23 DPD (orders>€150, 4 days) |
YES | |
| PORTUGAL | from €9 Tracked Royal Mail/CTT (5-7 days) from €45 DHL Express (3 days) |
YES | |
| ROMANIA | €9 Tracked Royal Mail | YES | |
| SLOVAKIA | €9 Tracked Royal Mail | YES | |
| SPAIN | €7 Tracked Royal Mail/Correos (5-7 days) €43 TNT Express (2-3 days) €45 DHL Express (3-4 days) |
YES | |
| SWEDEN | €8 Tracked Royal Mail/PostNord (5-7 days) €24 DPD (orders>€150, 5 days) €45 DHL Express (3-4 days) €46 TNT Express (2 days) |
YES | |
| SWITZERLAND | €10 Tracked Swiss Post (5-7 days) €42 DHL Economy (3-4 days) €50 DHL Express (1-2 days) |
YES | |
| TURKEY | €9 Tracked Royal Mail | YES |
You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details.
Tracking is not provided on the ‘untracked’ service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide Customs Border Control with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.
Parcels are usually dispatched from Heathrow Airport, within 24 hours of collection at VOCLA. They are then passed to Customs Border Control. Customs clearance timescales are not guaranteed and the estimated delivery timescale therefore does not include any customs delays. It usually takes Customs less than a week to clear parcels, but it can vary. The tracking will not show any useful information during this time, but it does not mean that the parcel is lost. When Customs clear the parcel, the tracking will then begin on the website of the local postal service. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.
CUSTOMS & IMPORTS
1. AUSTRIA, BELGIUM, CYPRUS, FRANCE, GERMANY, IRELAND, MALTA, NETHERLANDS, PORTUGAL
Duty and taxes due on your order are calculated at our checkout and payment is made with your order. VOCLA will pay those charges to your local customs authority. Therefore, you will not need to pay any additional charges on delivery.
2. ALL OTHER EU COUNTRIES
You or the recipient may be charged import duties/taxes by local Customs authorities. VOCLA cannot be responsible for these charges. These charges are made to the recipient of the parcel, by the local government. They are not charges that VOCLA receives, pays, or is responsbile for. Goods are delivered duty unpaid – the price on our website does not include VAT for European customers. Customs clearance may also delay the expected delivery timescale. Please check the following:
- TAX THRESHOLDS – your country may have a threshold for customs duties and import VAT, below which, no charges are made. For the EU, the import VAT threshold is €0, which means that import VAT will be charged at the standard rate of VAT in your country. For the EU, the customs threshold is €150, which means that goods over this value may attract customs duties (depending on their country of origin). The products sold on the VOCLA website are sold excluding VAT to European citizens.
- COUNTRY OF ORIGIN – The UK-EU trade deal allows EU customers to import products that have a country of origin within the EU or UK, without incurring customs duties. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab on each product page. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products, if delivered to an EU country.
For EU customers you should only be charged import VAT, at the rate of your country’s standard VAT rate, plus customs duties (usually 12% for clothing), on products over €150 in value, which do not have a country of origin of either the UK or EU. For non-EU countries, you should be charged import VAT and customs duties on products with a value over your country’s threshold. The legislation in each country can be different. For example, different import VAT rates. Therefore, please check before making any purchase.
Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase, especially for deliveries to the EU where rules are changing. VOCLA cannot be held responsible for any incorrect information. The rules are applied by your government and are a tax charge on the recipient. VOCLA will therefore not repay any customs charges.
We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.
GERMANY
| SERVICE | FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
UNTRACKED/NICHT VERFOLGT (orders up to €150) |
€5 | 5 – 6 business days | Royal Mail + Deutsche Post |
STANDARD TRACKED/VERFOLGT |
Orders <€150 = €8 Orders >€150 = €9 |
4 – 5 business days | Royal Mail + Deutsche Post |
EXPRESS |
Orders <€150 = €20 Orders >€150 = €25 |
3 business days | DPD (cannot deliver to a PO Box) |
EXPRESS |
Orders <€150 = €37 Orders >€150 = €44 |
1 – 2 business days | DHL or TNT (cannot deliver to a PO Box) |
The Euro prices on our website are discounted, to reflect that no VAT is included. At the checkout, import VAT and any customs charges will be added to your order. VOCLA pays these taxes and charges to your Customs Authority. This has several benefits:
- You will not be asked to pay taxes on delivery, they have already been paid
- Your order can be delivered to your home, rather than a local Post Office
- It is cheaper because you should not have to pay courier handling fees, which are usually €4
- Your parcel will be delivered faster, because it clears customs faster
Further information on our ‘delivered duty paid’ delivery options is available on our landed cost page.
For German customers, taxes are charged at the checkout as follows:
- 19% IMPORT VAT
- CUSTOMS DUTIES – on orders over €150, you will usually be charged 12% on clothing products. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products. Therefore, you can reduce the cost of your order by selecting products manufactured in the EU or UK. You can check the country of origin within the ‘product data’ tab on each product page. VOCLA signs an export declaration on the commercial invoice, so Customs Authorities are aware of the country of origin.
We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.
Die Euro-Preise auf unserer Website sind rabattiert, um widerzuspiegeln, dass keine Mehrwertsteuer enthalten ist. An der Kasse werden Ihrer Bestellung die Einfuhrumsatzsteuer und eventuelle Zollgebühren hinzugefügt. VOCLA zahlt diese Steuern und Abgaben an Ihre Zollbehörde. Dies hat mehrere Vorteile:
• ZOLLGEBÜHREN – bei Bestellungen über 150 € werden Ihnen normalerweise 12 % auf Bekleidungsprodukte berechnet. Wenn das Ursprungsland entweder das Vereinigte Königreich, ein EU-Land oder ein Land ist, mit dem die EU ein Freihandelsabkommen geschlossen hat, sollten für diese Produkte keine Zölle anfallen. Daher können Sie die Kosten Ihrer Bestellung reduzieren, indem Sie Produkte auswählen, die in der EU oder im Vereinigten Königreich hergestellt wurden. Sie können das Herkunftsland auf der Registerkarte „Produktdaten“ auf jeder Produktseite überprüfen. VOCLA unterzeichnet eine Ausfuhrerklärung auf der Handelsrechnung, damit die Zollbehörden das Ursprungsland kennen.
Wir sind nicht berechtigt, die Werte Ihrer Artikel und Bestellungen zu ändern, um die Kosten für Einfuhrumsatzsteuer und/oder Zölle zu reduzieren. Das wäre Betrug. Das Paket droht beschlagnahmt zu werden. Dürfen wir Sie daher höflich bitten, solche Anfragen nicht zu stellen.
FRANCE
| SERVICE | FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
NON SUIVIE/UNTRACKED (orders up to €150) |
€5 | 5 – 6 business days | Royal Mail + La Poste |
SUIVIE/TRACKED |
€7 | 4 – 5 business days | Royal Mail + La Poste |
EXPRESS |
Orders <€150 = €26 Orders >€150 = €31 |
3 business days | DPD (cannot deliver to a PO Box) |
| EXPRESS |
Orders <€150 = €37 Orders >€150 = €44 |
2 business days | DHL or TNT Express (cannot deliver to a PO Box) |
The Euro prices on our website are discounted, to reflect that no VAT is included. At the checkout, import VAT and any customs charges will be added to your order. VOCLA pays these taxes and charges to your Customs Authority. This has several benefits:
- You will not be asked to pay taxes on delivery, they have already been paid
- Your order can be delivered to your home, rather than a local Post Office
- It is cheaper because you should not have to pay courier handling fees, which are usually €4
- Your parcel will be delivered faster, because it clears customs faster
Further information on our ‘delivered duty paid’ delivery options is available on our landed cost page.
For French customers, taxes are charged at the checkout as follows:
- 20% IMPORT VAT
- CUSTOMS DUTIES – on orders over €150, you will usually be charged 12% on clothing products. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products. Therefore, you can reduce the cost of your order by selecting products manufactured in the EU or UK. You can check the country of origin within the ‘product data’ tab on each product page. VOCLA signs an export declaration on the commercial invoice, so Customs Authorities are aware of the country of origin.
We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.
Les prix en euros sur notre site Web sont réduits, pour refléter qu’aucune TVA n’est incluse. Au moment du paiement, la TVA à l’importation et les éventuels frais de douane seront ajoutés à votre commande. VOCLA paie ces taxes et frais à votre autorité douanière. Cela a plusieurs avantages :
• Il ne vous sera pas demandé de payer les taxes à la livraison, elles ont déjà été payées
• Votre commande peut être livrée à votre domicile plutôt qu’à un bureau de poste local
• C’est moins cher car vous ne devriez pas avoir à payer les frais de traitement du courrier, qui sont généralement de 4 €.
• Votre colis sera livré plus rapidement, car il sera dédouané plus rapidement
Pour les douanes allemandes, les taxes sont facturées à la caisse comme suit :
• TVA À L’IMPORTATION : 20% de TVA à l’importation
• DROITS DE DOUANE – sur les commandes supérieures à 150 €, vous serez généralement facturé 12 % sur les produits vestimentaires. Si le pays d’origine est soit le Royaume-Uni, un pays de l’UE ou un pays avec lequel l’UE a conclu un accord de libre-échange, aucun droit de douane ne devrait être dû sur ces produits. Par conséquent, vous pouvez réduire le coût de votre commande en sélectionnant des produits fabriqués dans l’UE ou au Royaume-Uni. Vous pouvez vérifier le pays d’origine dans l’onglet “données produit” sur chaque page produit. VOCLA signe une déclaration d’exportation sur la facture commerciale, afin que les autorités douanières connaissent le pays d’origine.
Nous ne sommes pas autorisés à modifier les valeurs de vos articles et de votre commande, afin de réduire le coût de la TVA à l’importation et/ou des droits de douane. Ce serait de la fraude. Le colis risquerait d’être saisi. Par conséquent, pouvons-nous poliment vous demander de ne pas faire de telles demandes.
NETHERLANDS
| SERVICE | FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
UNTRACKED (available on orders up to €150) |
€5 | 5 – 6 business days | Royal Mail + PostNL |
|
|
Orders <€150 = €8 Orders >€150 = €9 |
4 – 5 business days | Royal Mail + PostNL |
EXPRESS |
Orders <€150 = €17 Orders >€150 = €22 |
3 business days | DPD (cannot deliver to a PO Box) |
EXPRESS |
Orders <€150 = €35 Orders >€150 = €40 |
2 business days | DHL or TNT Express (cannot deliver to a PO Box) |
The Euro prices on our website are discounted, to reflect that no VAT is included. At the checkout, import VAT and any customs charges will be added to your order. VOCLA pays these taxes and charges to your Customs Authority. This has several benefits:
- You will not be asked to pay taxes on delivery, they have already been paid
- Your order can be delivered to your home, rather than a local Post Office
- It is cheaper because you should not have to pay courier handling fees, which are usually €4
- Your parcel will be delivered faster, because it clears customs faster
Further information on our ‘delivered duty paid’ delivery options is available on our landed cost page.
For Dutch customers, taxes are charged at the checkout as follows:
- 21% IMPORT VAT
- CUSTOMS DUTIES – on orders over €150, you will usually be charged 12% on clothing products. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products. Therefore, you can reduce the cost of your order by selecting products manufactured in the EU or UK. You can check the country of origin within the ‘product data’ tab on each product page. VOCLA signs an export declaration on the commercial invoice, so Customs Authorities are aware of the country of origin.
We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.
De Euro-prijzen op onze website zijn verdisconteerd, om aan te geven dat er geen BTW is inbegrepen. Bij het afrekenen worden invoer-btw en eventuele douanekosten aan je bestelling toegevoegd. VOCLA betaalt deze belastingen en heffingen aan uw douaneautoriteit. Dit heeft verschillende voordelen:
• U hoeft geen belasting te betalen bij levering, deze is al betaald
• Uw bestelling kan bij u thuis worden afgeleverd in plaats van bij een plaatselijk postkantoor
• Het is goedkoper omdat u geen koerierskosten hoeft te betalen, die meestal € 4 bedragen
• Je pakket wordt sneller bezorgd, omdat het sneller door de douane gaat
Voor Duitse douane worden belastingen als volgt in rekening gebracht bij het afrekenen:
• IMPORT BTW – 21% BTW bij invoer
• DOUANERECHTEN – bij bestellingen van meer dan € 150,- wordt normaal gesproken 12% op kledingproducten in rekening gebracht. Als het land van oorsprong ofwel het VK, een EU-land of een land is waarmee de EU een vrijhandelsovereenkomst heeft, dan zouden er geen douanerechten moeten worden betaald op die producten. Daarom kunt u de kosten van uw bestelling verlagen door producten te selecteren die in de EU of het VK zijn vervaardigd. U kunt het land van herkomst controleren in het tabblad ‘productgegevens’ op elke productpagina. VOCLA ondertekent een uitvoeraangifte op de handelsfactuur, zodat de douane op de hoogte is van het land van herkomst.
Het is ons niet toegestaan om de waarde van uw artikelen en bestelling te wijzigen, om de kosten van invoer-btw en/of invoerrechten te verlagen. Dit zou fraude zijn. Het pakket zou in beslag kunnen worden genomen. Mogen we u daarom beleefd vragen dergelijke verzoeken niet te doen.
PORTUGAL
| SERVICE | FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
UNTRACKED (available on orders up to €150) |
€5 | 7 – 9 business days | Royal Mail + CTT |
|
|
Orders <€150 = €9 Orders >€150 = €10 |
5 – 7 business days | Royal Mail + CTT |
DHL EXPRESS |
Orders <€150 = €45 Orders >€150 = €50 |
3 business days | DHL Express |
PLEASE PROVIDE YOUR NIT NUMBER, SO YOUR PARCEL CAN CLEAR CUSTOMS FASTER.
The Euro prices on our website are discounted, to reflect that no VAT is included. At the checkout, import VAT and any customs charges will be added to your order. VOCLA pays these taxes and charges to your Customs Authority. This has several benefits:
- You will not be asked to pay taxes on delivery, they have already been paid
- Your order can be delivered to your home, rather than a local Post Office
- It is cheaper because you should not have to pay courier handling fees, which are usually €4
- Your parcel will be delivered faster, because it clears customs faster
Further information on our ‘delivered duty paid’ delivery options is available on our landed cost page.
For Portugese customers, taxes are charged at the checkout as follows:
- 23% IMPORT VAT
- CUSTOMS DUTIES – on orders over €150, you will usually be charged 12% on clothing products. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products. Therefore, you can reduce the cost of your order by selecting products manufactured in the EU or UK. You can check the country of origin within the ‘product data’ tab on each product page. VOCLA signs an export declaration on the commercial invoice, so Customs Authorities are aware of the country of origin.
We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.
IRELAND
| SERVICE | FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
UNTRACKED (available on orders up to €150) |
€5 | 5 – 6 working days | Royal Mail + AN Post |
|
|
€9 | 4 – 5 working days | Royal Mail + AN Post |
EXPRESS |
Orders <€150 = €14 Orders >€150 = €20 |
3 working days | DPD (cannot deliver to a PO Box) |
You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details.
Tracking is not provided on the ‘untracked’ service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide Customs Border Control with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.
Parcels are usually dispatched from Heathrow Airport, within 24 hours of collection at VOCLA. They are then passed to Customs Border Control on arrival in Ireland. Customs clearance timescales are not guaranteed and the estimated delivery timescale therefore does not include any customs delays. It usually takes Customs less than a week to clear parcels, but it can vary. The tracking will not show any useful information during this time, but it does not mean that the parcel is lost. When Customs clear the parcel, the tracking will then begin on the AN Post website. You can then track the parcel on either the Royal Mail or AN Post website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.
CUSTOMS & IMPORTS
The Euro prices on our website are discounted, to reflect that no VAT is included. At the checkout, import VAT and any customs charges will be added to your order. VOCLA pays these taxes and charges to your Customs Authority. This has several benefits:
- You will not be asked to pay taxes on delivery, they have already been paid
- Your order can be delivered to your home, rather than a local Post Office
- It is cheaper because you should not have to pay courier handling fees, which are usually €4
- Your parcel will be delivered faster, because it clears customs faster
Further information on our ‘delivered duty paid’ delivery options is available on our landed cost page.
For Irish customers, taxes are charged at the checkout as follows:
- 23% IMPORT VAT
- CUSTOMS DUTIES – on orders over €150, you will usually be charged 12% on clothing products. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products. Therefore, you can reduce the cost of your order by selecting products manufactured in the EU or UK. You can check the country of origin within the ‘product data’ tab on each product page. VOCLA signs an export declaration on the commercial invoice, so Customs Authorities are aware of the country of origin.
We are not allowed to change the values of your items and order, to reduce the cost of import VAT and/or customs duties. This would be fraud. The parcel would be at risk of being seized. Therefore, can we politely ask that you please do not make such requests.
CANADA
| SERVICE | FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
ECONOMY TRACKED |
$13 | 5 – 7 working days | Royal Mail + Canada Post |
STANDARD TRACKED |
Orders <$250 = $35 Orders >$250 = $38 |
5 working days | FEDEX |
| EXPRESS TRACKED |
Orders <$250 = $38 Orders >$250 = $42 |
2 – 3 working days | FEDEX |
- IMPORT VAT – at the Canadian rate of Goods Sales Tax (ie 5% or 13%, depending on your region). We discount our Canadian dollar prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price.
- CUSTOMS DUTIES – these are usually 12% for the majority of clothing products
AUSTRALIA+ NEW ZEALAND
| SERVICE | FEE | ESTIMATED DELIVERY | POSTAL SERVICE |
|
|
$18 (orders <$100) $19 (orders $100-$300) $20 (orders >$300 |
5 – 10 working days | Royal Mail + Local Post |
|
STANDARD TRACKED |
$23 (orders <$100) $28 (orders $100-$300) $33 (orders >$300 |
4 – 9 working days | Starlinks + Australia Post |
|
EXPRESS |
from $72 | 3 – 5 working days | DHL or Fedex |
RESTRICTIONS
- Parcels dispatched with DHL, Fedex or Starlinks cannot be delivered to a PO BOX
- The Starlinks service is unavailable for New Zealand
- Orders cannot exceed AU$1000 due to customs retrictions. Orders over this value will be split and shipped as two parcels
TIMESCALES
- IMPORT VAT – at the Australian rate of Goods Sales Tax (ie 10%). However, we discount our $AU prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price
- CUSTOMS DUTIES – these are usually 12% for the majority of clothing products but only orders over $1000. If your order is over $1000, we will split it into two parcels.
REST OF WORLD
- TAX AND DUTIES THRESHOLDS – Most countries have a lower threshold, whereby duties and import taxes are not charged on orders below that value. If this is the case, then try to keep your order below that value, or split your order into two or more, so that no order is over the threshold.
- COUNTRY OF ORIGIN – Several countries have trade deals where products do not incur customs duties if they have a country of origin that is with a country for which a trade deal exists. Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab on each product page. If the country of origin is one with whom there is a special trading agreement, then you may not be charged customs duties on those products.
DELIVERY COUNTRIES
We currently deliver to: Australia, Austria, Belgium, Bulgaria, Canada, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, UAE, USA.
If your country is not listed, please contact us as we may be able to deliver to you.
LATE OR LOST
Delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale. Only the UK Express Special Delivery service is a guaranteed timescale.
For UK services, orders are not considered to be lost until 10 working days past the expected delivery date. VOCLA receives delivery confirmations from the Royal Mail on all parcels, via GPS 2D barcodes that are scanned on delivery, tracking, or signature services on the parcels. The GPS location of the scan is recorded to confirm delivery. These confirmations will be checked before sending replacement items. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. We may send a Missing Parcel Form which needs to be signed so that a claim for loss can be made with the Royal Mail. This would need to be signed after 10 working days have passed and any refund would only be processed once this form is returned.
For International services, orders are not considered to be lost until 20 working days past the date that the parcel was passed to Customs for clearance. Tracking and signature confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. Most late International parcels relate to the parcel being held-up with Customs authorities. If the tracking for a parcel does not work on the local courier website, this usually means that the parcel is still being processed by Customs and hasn’t yet been passed to the local courier. The length of time taken by Customs authorities varies by country, is outside the control of VOCLA and VOCLA is unable to contact Customs during this time.
Copyright © VOCLA Limited. All rights reserved. All content, the layout of this website, images, and blog articles are registered with the UK Copyright Service. Registration No: -284730289-
There are a range of delivery options detailed below. Delivery timescales represent the estimated shipping time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day.
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INCLUDING ISLE OF MAN + CHANNEL ISLANDS
FREE DELIVERY AVAILABLE ON EVERY ORDER!ORDERS < £40FREE – ROYAL MAIL 48, standard post, 3-4 days£1 – ROYAL MAIL 24, standard post, 1-2 days£3.50 – ROYAL MAIL TRACKED 48, 2 days, tracking provided, re-arrange delivery online at date of your choice, or collect£4.75 – ROYAL MAIL TRACKED 24, 1 days, tracking provided, re-arrange delivery online at date of your choice, or collect£6.50 – EXPRESS GUARANTEED NEXT WORKING DAY, Royal Mail Special Delivery, 7am-1pm, signature required£9.50 – SATURDAY, Royal Mail Special Delivery, 7am-1pm, signature requiredORDERS £40 – £80FREE – ROYAL MAIL 48, 3-4 days£1 – ROYAL MAIL 24, 1-2 days£2.50 – ROYAL MAIL TRACKED 48, 2 days£3.75 – ROYAL MAIL TRACKED 24, 1 days£5.50 – EXPRESS GUARANTEED NEXT WORKING DAY, Royal Mail Special Delivery, 7am-1pm£8.50 – SATURDAY, Royal Mail Special Delivery, 7am-1pmORDERS > £80FREE – ROYAL MAIL TRACKED 48, 2 days£1.50 – ROYAL MAIL TRACKED 24, 1 days£4 – EXPRESS GUARANTEED NEXT WORKING DAY, Royal Mail Special Delivery, 7am-1pm£7.50 – SATURDAY, Royal Mail Special Delivery, 7am-1pmDelivery to the Channel Islands and Northern Ireland is likely to take an extra working day.Delivery timescales are estimates. Only the Special Delivery services are guaranteed. Guarantees are not applicable during Royal Mail strikes.Order by 3pm for same day dispatch on a week day. Parcels are dispatched on week days.
CLICK + COLLECTFREE CLICK + COLLECT
SOUTH MANCHESTER – M23Available immediately on working daysVOCLA warehouse at Unit 2, Tilson Road, Manchester, M23 9GF, Mon-Fri 8am to 6pm. -
Untracked = $8, 7-9 working days, Royal Mail/USPSEconomy Tracked = $10, 6-7 working days, Royal Mail/USPSStandard Tracked = $26, 5-6 working days, Fedex EconomyExpress Tracked = $28, 2-3 working days, Fedex Express
Fedex cannot deliver to PO Boxes or drop boxes.
TIMESCALESFor Royal Mail services, orders placed before 3pm GMT are dispatched on the same day. US parcels are dispatched from Heathrow Airport, usually within 24 hours of collection. They are then passed to US Customs and Border Protection on arrival in either Chicago or New York airport. Customs clearance timescales are not guaranteed and the estimated delivery timescales do not include any customs delays. It usually takes a few days to clear a parcel, but they do have the right to inspect parcels. Once Customs clear the parcel, it is passed to USPS for onward delivery, which usually takes a few days and they usually provide an estimated delivery date on the tracking on their website.For Fedex services, orders placed before 10am GMT are dispatched on the same day. Fedex clear parcels through their own customs import process, which is faster, usually one day, but they do still have the right to inspect and delay parcels. Fedex will deliver the parcel, it is not passed to another courier or local postal service.ORDERS OVER 2KG OR $800Royal Mail services only allow parcels up to 2kg in weight. If your order is over this, we will split the order into two parcels. This may well be to your benefit, as you are less likely to reach the import threshold, which would attract import taxes.If your order is over US$800, we will also split the parcel, to avoid the order attracting import taxes and delays.TRACKINGYou will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junkmail folder, if you have not received this. Whilst Customs and Border Protection have the parcel, the tracking will not show any useful information. This is perfectly normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to the local postal service, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.Tracking is not provided on the ‘untracked’ service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide US Customs and Border Protection with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.CUSTOMS CHARGESSOLUTION! Please try to keep your order below $800, to avoid any customs charges. Split your order into two if the sub-total exceeds $800.You should not be charged import duties or sales tax for orders less than $800. However, please check your threshold before ordering.You will not be charged a Merchandise Processing Fee by Customs, this fee is covered within the postal fee that we pay to the courier.You or the recipient may be charged customs duties by US Customs and Border Protection. VOCLA cannot be responsible for these charges, they are a personal tax. Please check the following:- DUTIES THRESHOLD – VOCLA believes that the threshold for clothing is currently $800. Therefore, any order below this value, would not attract customs duties. We can split an order for you, so that each parcel is valued below the threshold.
- COUNTRY OF ORIGIN – Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab of each product page. If the country of origin is one with whom the USA has a special trading agreement, then you should not be charged customs duties on those products.
Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase. VOCLA cannot be held responsible for any incorrect information. -
Tracked delivery with Royal Mail and local postal service, or express services with DPD, DHL, TNT or Fedex.Delivery timescales are estimates.
COUNTRYSHIPPING FEE + COURIER AUSTRIA €6 Untracked Post AG (6-7 days)
€13 Tracked Post AG (5-6 days)
€45 DHL Express (3-4 days)BELGIUM €12 Tracked BPost (3-6 days, orders<€150)
€22 DPD (3 days, orders>€150)
€34 DHL Economy (2-3 days)
€42 DHL Express (2 days)BULGARIA €9 Tracked BG Post CROATIA €9 Tracked Hrvatska Posta CYPRUS €6 Untracked Cyprus Post (6-7 days)
€13 Tracked Cyprus Post (5-6 days)CZECH REPUBLIC €9 Tracked Czech Post DENMARK €7 Untracked Post Nord (6-7 days)
€9 Tracked Post Nord (5-6 days)
€25 DPD (orders>€150, 4 days)
€44 DHL Express (3 days)
€45 TNT Express (2 days)FINLAND €7 Untracked Posti (6-7 days, orders<€150)
from €10 Tracked Posti (5-6 days)
€37 DPD (orders>€150, 5 days)
€44 DHL Express (4-5 days)
€45 TNT Express (2 days)FRANCE €5 Untracked La Poste (5-6 days)
€7 Tracked La Poste (4-5 days)
from €25 DPD (3 days)GERMANY €5 Untracked Deutsche Post (5-6 days)
€8 Tracked Deutsche Post (4-5 days)
from €19 DPD (3 days)GIBRALTAR €9 Tracked Royal Mail GREECE €9 Tracked Hellenic Post HUNGARY €9 Tracked Magyar Posta ICELAND €9 Tracked Posturinn IRELAND €5 Untracked AN Post (5-6 days)
€9 Tracked AN Post (4-5 days)
from €14 DPD (3 days)ITALY €7 Untracked Poste Italiane (6-7 days)
€9 Tracked Poste Italiane (5-6 days)
€44 DHL Express (3-4 days)
€45 TNT Express (2 days)LUXEMBOURG €9 Tracked Royal Mail MALTA €6 Untracked Royal Mail/Cyprus Post (6-7 days)
€13 Tracked Royal Mail/Cyprus Post (5-6 days)MONACO €9 Tracked Royal Mail NETHERLANDS €5 Untracked Post NL (5-6 days)
€8 Tracked Post NL (4-5 days)
from €19 DPD (3 days)NORWAY €10 Tracked Royal Mail/Posten Norge (5-7 days)
€42 DHL Economy (3-4 days)
€50 DHL Express (1-2 days)POLAND €7 Tracked Royal Mail/Poczta Polska (5-7 days)
€17 Landmark Global (4-7 days)
€23 DPD (orders>€150, 4 days)PORTUGAL €5 Untracked Royal Mail (7-9 days)
€8.50 Tracked Royal Mail (5-7 days)
from €45 DHL Express (3 days)ROMANIA €9 Tracked Royal Mail SLOVAKIA €9 Tracked Royal Mail SPAIN €7 Tracked Royal Mail (5-7 days)
€19 Tracked Landmark/Correos (5-8 days)
€43 TNT Express (2-3 days)
€45 DHL Express (3-4 days)SWEDEN €8 Tracked Royal Mail/PostNord (5-7 days)
€15 Tracked Landmark/PostNord (5-7 days)
€24 DPD (orders>€150, 5 days)
€45 DHL Express (3-4 days)
€46 TNT Express (2 days)SWITZERLAND €10 Tracked Royal Mail/Swiss Post (5-7 days)
€42 DHL Economy (3-4 days)
€50 DHL Express (1-2 days)TURKEY €9 Tracked Royal Mail You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details.
Tracking is not provided on the ‘untracked’ service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide Customs Border Control with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.
CUSTOMS CLEARANCEParcels are usually dispatched from Heathrow Airport, within 24 hours of collection at VOCLA. They are then passed to Customs Border Control. Customs clearance timescales are not guaranteed and the estimated delivery timescale therefore does not include any customs delays. It usually takes Customs less than a week to clear parcels, but it can vary. The tracking will not show any useful information during this time, but it does not mean that the parcel is lost. When Customs clear the parcel, the tracking will then begin on the website of the local postal service. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. Nor can the postal service contact Customs. We just have to wait for them to clear the parcel.
We offer a ‘delivered duty paid‘ service for: Austria, Belgium, Cyprus, France, Germany, Ireland, Malta, Netherlands, Portugal. You can pay your customs duties and import taxes at our checkout, for faster customs clearance. You won’t then need to pay the courier or any courier fees on delivery.
CUSTOMS CHARGES
You or the recipient may be charged import duties/taxes by local Customs authorities. VOCLA cannot be responsible for these charges. These charges are made to the recipient of the parcel, by the local government. They are not charges that VOCLA receives, pays or is responsbile for. Customs clearance may also delay the expected delivery timescale.Please check the following:
- TAX THRESHOLDS – your country may have a threshold for customs duties and import VAT, below which, no charges are made. For the EU, the import VAT threshold is €0, which means that import VAT will be charged at the standard rate of VAT in your country. For the EU, the customs threshold is €150, which means that goods over this value may attract customs duties (depending on their country of origin). The products sold on the VOCLA website are sold excluding VAT to European citizens.
- COUNTRY OF ORIGIN – The UK-EU trade deal allows EU customers to import products that have a country of origin within the EU or UK, without incurring customs duties. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab on each product page. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products, if delivered to an EU country.
For EU customers you should only be charged import VAT, at the rate of your country’s standard VAT rate, plus customs duties (usually 12% for clothing), on products over €150 in value, which do not have a country of origin of either the UK or EU.
For non-EU countries, you should be charged import VAT and customs duties on products with a value over your country’s threshold.
The legislation in each country can be different. For example, different import VAT rates. Therefore, please check before making any purchase. Please note that the above is only information that VOCLA has gathered, following research. Please check the rules for yourself, before making a purchase, especially for deliveries to the EU where rules are changing. VOCLA cannot be held responsible for any incorrect information. The rules are applied by your government and are a tax charge on the recipient. VOCLA will therefore not repay any customs charges.
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ORDERS < €150
* Untracked Royal Mail/Deutsche Post (5-6 business days): €5
* Tracked Royal Mail/Deutsche Post (4-5 business days): €8
* Express DPD (2-3 business days): €19
ORDERS > €150
* Tracked Royal Mail/Deutsche Post (4-5 business days): €8
* Express DPD (3 business days): €25
TIMESCALES/ZEITSKALEN
Orders placed before 3pm GMT are dispatched every weekday. Parcels are dispatched from Heathrow Airport, within 24 hours of collection. They are then passed to Customs Border Control on arrival in Germany. Customs clearance timescales are not guaranteed and the estimated delivery timescale does not include any customs delays. As customs charges are pre-paid, it should not delay parcels for longer than a day. Once Customs clear the parcel, it is passed to the local postal service for onward delivery, which usually takes 2 days.
Bestellungen, die vor 15:00 Uhr GMT aufgegeben werden, werden an jedem Wochentag versandt. Pakete werden vom Flughafen Heathrow innerhalb von 24 Stunden nach Abholung versandt. Bei der Ankunft in Deutschland werden sie dann der Zollgrenzkontrolle übergeben. Die Zeiträume für die Zollabfertigung werden nicht garantiert und die voraussichtliche Lieferzeit beinhaltet keine Zollverzögerungen. Die Verzollung eines Pakets dauert in der Regel einige Tage. Sobald das Paket vom Zoll abgefertigt wurde, wird es zur Weiterleitung an den örtlichen Postdienst übergeben, was normalerweise 2 Tage dauertTRACKING/VERFOLGUNGYou will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details. Please check your junkmail folder, if you have not received this. Whilst Customs Border Control have the parcel, the tracking will not show any useful information. This is normal, it does not mean that the parcel is lost. When Customs clear the parcel, and pass it to Deutsche Post, tracking will start on their website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. We just have to wait for them to clear the parcel.Sie erhalten eine E-Mail-Bestätigung, wenn Ihr Paket versandt wird, und eine weitere E-Mail mit allen Tracking-Details. Bitte überprüfen Sie Ihren Junkmail-Ordner, falls Sie diese nicht erhalten haben. Während die Zollgrenzkontrolle das Paket hat, zeigt die Sendungsverfolgung keine nützlichen Informationen an. Dies ist normal, es bedeutet nicht, dass das Paket verloren geht. Wenn der Zoll das Paket abfertigt und an die Deutsche Post übergibt, beginnt die Sendungsverfolgung auf deren Website. Wir können die Zollbehörden nicht kontaktieren, während sie Pakete bearbeiten, da es sich um eine Regierungsbehörde handelt. Wir müssen nur warten, bis sie das Paket geräumt haben.CUSTOMS CHARGES/ZOLLFREIGABEThe Euro prices on our website are discounted, to reflect that no VAT is included. At the checkout, import VAT and any customs charges will be added to your order. VOCLA pays these taxes and charges to your Customs Authority. This has several benefits:
- You will not be asked to pay taxes on delivery, they have already been paid
- Your order can be delivered to your home, rather than a local Post Office
- It is cheaper because you should not have to pay courier handling fees, which are usually €4
- Your parcel will be delivered faster, because it clears customs faster
Further information on our ‘delivered duty paid’ delivery options is available on our landed cost page.
For German customers, taxes are charged at the checkout as follows:
- 19% IMPORT VAT
- CUSTOMS DUTIES – on orders over €150, you will usually be charged 12% on clothing products. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products. Therefore, you can reduce the cost of your order by selecting products manufactured in the EU or UK. You can check the country of origin within the ‘product data’ tab on each product page. VOCLA signs an export declaration on the commercial invoice, so Customs Authorities are aware of the country of origin.
Die Euro-Preise auf unserer Website sind rabattiert, um widerzuspiegeln, dass keine Mehrwertsteuer enthalten ist. An der Kasse werden Ihrer Bestellung die Einfuhrumsatzsteuer und eventuelle Zollgebühren hinzugefügt. VOCLA zahlt diese Steuern und Abgaben an Ihre Zollbehörde. Dies hat mehrere Vorteile:
• Sie werden nicht aufgefordert, Steuern bei der Lieferung zu zahlen, sie wurden bereits bezahlt• Ihre Bestellung kann zu Ihnen nach Hause geliefert werden, anstatt zu einem örtlichen Postamt• Es ist billiger, weil Sie keine Kurierbearbeitungsgebühren zahlen müssen, die normalerweise 4 € betragen• Ihr Paket wird schneller zugestellt, weil es schneller verzollt wirdFür den deutschen Zoll werden an der Kasse folgende Steuern erhoben:• EINFUHRMEHRWERTSTEUER – 19 % Einfuhrumsatzsteuer• ZOLLGEBÜHREN – bei Bestellungen über 150 € werden Ihnen normalerweise 12 % auf Bekleidungsprodukte berechnet. Wenn das Ursprungsland entweder das Vereinigte Königreich, ein EU-Land oder ein Land ist, mit dem die EU ein Freihandelsabkommen geschlossen hat, sollten für diese Produkte keine Zölle anfallen. Daher können Sie die Kosten Ihrer Bestellung reduzieren, indem Sie Produkte auswählen, die in der EU oder im Vereinigten Königreich hergestellt wurden. Sie können das Herkunftsland auf der Registerkarte „Produktdaten“ auf jeder Produktseite überprüfen. VOCLA unterzeichnet eine Ausfuhrerklärung auf der Handelsrechnung, damit die Zollbehörden das Ursprungsland kennen.
* Untracked (5-6 business days): €5
* Tracked (4-5 business days): €7
* Express (DPD, 2-3 business days): €25
ORDERS >€150
* Tracked (4-5 business days): €7
* Express (DPD, 3 business days): €30
TIMESCALES/ÉCHÉANCIERS
The Euro prices on our website are discounted, to reflect that no VAT is included. At the checkout, import VAT and any customs charges will be added to your order. VOCLA pays these taxes and charges to your Customs Authority. This has several benefits:
- You will not be asked to pay taxes on delivery, they have already been paid
- Your order can be delivered to your home, rather than a local Post Office
- It is cheaper because you should not have to pay courier handling fees, which are usually €4
- Your parcel will be delivered faster, because it clears customs faster
Further information on our ‘delivered duty paid’ delivery options is available on our landed cost page.
For French customers, taxes are charged at the checkout as follows:
- 20% IMPORT VAT
- CUSTOMS DUTIES – on orders over €150, you will usually be charged 12% on clothing products. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products. Therefore, you can reduce the cost of your order by selecting products manufactured in the EU or UK. You can check the country of origin within the ‘product data’ tab on each product page. VOCLA signs an export declaration on the commercial invoice, so Customs Authorities are aware of the country of origin.
Les prix en euros sur notre site Web sont réduits, pour refléter qu’aucune TVA n’est incluse. Au moment du paiement, la TVA à l’importation et les éventuels frais de douane seront ajoutés à votre commande. VOCLA paie ces taxes et frais à votre autorité douanière. Cela a plusieurs avantages :
• Il ne vous sera pas demandé de payer les taxes à la livraison, elles ont déjà été payées
• Votre commande peut être livrée à votre domicile plutôt qu’à un bureau de poste local
• C’est moins cher car vous ne devriez pas avoir à payer les frais de traitement du courrier, qui sont généralement de 4 €.
• Votre colis sera livré plus rapidement, car il sera dédouané plus rapidement
Pour les douanes allemandes, les taxes sont facturées à la caisse comme suit :
• TVA À L’IMPORTATION : 20% de TVA à l’importation
• DROITS DE DOUANE – sur les commandes supérieures à 150 €, vous serez généralement facturé 12 % sur les produits vestimentaires. Si le pays d’origine est soit le Royaume-Uni, un pays de l’UE ou un pays avec lequel l’UE a conclu un accord de libre-échange, aucun droit de douane ne devrait être dû sur ces produits. Par conséquent, vous pouvez réduire le coût de votre commande en sélectionnant des produits fabriqués dans l’UE ou au Royaume-Uni. Vous pouvez vérifier le pays d’origine dans l’onglet “données produit” sur chaque page produit. VOCLA signe une déclaration d’exportation sur la facture commerciale, afin que les autorités douanières connaissent le pays d’origine.
ORDERS < €150
* Untracked Royal Mail/Post NL (5-6 business days): €5
* Tracked Royal Mail/Post NL (4-5 business days): €8
* Express DPD (2-3 business days): €19
ORDERS >€150
* Tracked Royal Mail/Post NL (4-5 business days): €8
* Express DPD (3 business days): €25
TIMESCALES/TIJDSCHALEN
The Euro prices on our website are discounted, to reflect that no VAT is included. At the checkout, import VAT and any customs charges will be added to your order. VOCLA pays these taxes and charges to your Customs Authority. This has several benefits:
- You will not be asked to pay taxes on delivery, they have already been paid
- Your order can be delivered to your home, rather than a local Post Office
- It is cheaper because you should not have to pay courier handling fees, which are usually €4
- Your parcel will be delivered faster, because it clears customs faster
Further information on our ‘delivered duty paid’ delivery options is available on our landed cost page.
For Dutch customers, taxes are charged at the checkout as follows:
- 21% IMPORT VAT
- CUSTOMS DUTIES – on orders over €150, you will usually be charged 12% on clothing products. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products. Therefore, you can reduce the cost of your order by selecting products manufactured in the EU or UK. You can check the country of origin within the ‘product data’ tab on each product page. VOCLA signs an export declaration on the commercial invoice, so Customs Authorities are aware of the country of origin.
De Euro-prijzen op onze website zijn verdisconteerd, om aan te geven dat er geen BTW is inbegrepen. Bij het afrekenen worden invoer-btw en eventuele douanekosten aan je bestelling toegevoegd. VOCLA betaalt deze belastingen en heffingen aan uw douaneautoriteit. Dit heeft verschillende voordelen:
• U hoeft geen belasting te betalen bij levering, deze is al betaald
• Uw bestelling kan bij u thuis worden afgeleverd in plaats van bij een plaatselijk postkantoor
• Het is goedkoper omdat u geen koerierskosten hoeft te betalen, die meestal € 4 bedragen
• Je pakket wordt sneller bezorgd, omdat het sneller door de douane gaat
Voor Duitse douane worden belastingen als volgt in rekening gebracht bij het afrekenen:
• IMPORT BTW – 21% BTW bij invoer
• DOUANERECHTEN – bij bestellingen van meer dan € 150,- wordt normaal gesproken 12% op kledingproducten in rekening gebracht. Als het land van oorsprong ofwel het VK, een EU-land of een land is waarmee de EU een vrijhandelsovereenkomst heeft, dan zouden er geen douanerechten moeten worden betaald op die producten. Daarom kunt u de kosten van uw bestelling verlagen door producten te selecteren die in de EU of het VK zijn vervaardigd. U kunt het land van herkomst controleren in het tabblad ‘productgegevens’ op elke productpagina. VOCLA ondertekent een uitvoeraangifte op de handelsfactuur, zodat de douane op de hoogte is van het land van herkomst.
ORDERS < €150
* Untracked Royal Mail/AN Post (7-9 business days): €5
* Tracked Royal Mail/AN Post (5-7 business days): €9
* Express DPD (2-3 business days): €14
ORDERS >€150
* Tracked Royal Mail/AN Post (5-7 business days): €9
* Express DPD (2-3 business days): €20
You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details.
Tracking is not provided on the ‘untracked’ service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide Customs Border Control with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.
Parcels are usually dispatched from Heathrow Airport, within 24 hours of collection at VOCLA. They are then passed to Customs Border Control on arrival in Ireland. Customs clearance timescales are not guaranteed and the estimated delivery timescale therefore does not include any customs delays. As customs charges are pre-paid, it should not delay parcels for longer than a day. The tracking will not show any useful information during this time, but it does not mean that the parcel is lost. When Customs clear the parcel, the tracking will then begin on the AN Post website. You can then track the parcel on either the Royal Mail or AN Post website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. Nor can the postal service contact Customs. We just have to wait for them to clear the parcel.
CUSTOMS & IMPORTS
The Euro prices on our website are discounted, to reflect that no VAT is included. At the checkout, import VAT and any customs charges will be added to your order. VOCLA pays these taxes and charges to your Customs Authority. This has several benefits:
- You will not be asked to pay taxes on delivery, they have already been paid
- Your order can be delivered to your home, rather than a local Post Office
- It is cheaper because you should not have to pay courier handling fees, which are usually €4
- Your parcel will be delivered faster, because it clears customs faster
Further information on our ‘delivered duty paid’ delivery options is available on our landed cost page.
For Irish customers, taxes are charged at the checkout as follows:
- 23% IMPORT VAT
- CUSTOMS DUTIES – on orders over €150, you will usually be charged 12% on clothing products. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products. Therefore, you can reduce the cost of your order by selecting products manufactured in the EU or UK. You can check the country of origin within the ‘product data’ tab on each product page. VOCLA signs an export declaration on the commercial invoice, so Customs Authorities are aware of the country of origin.
ORDERS < €150
* Tracked (5-6 business days): €13
ORDERS >€150
* Tracked (5-6 business days): €13
You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details.
Tracking is not provided on the ‘untracked’ service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide Customs Border Control with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.
Parcels are usually dispatched from Heathrow Airport, within 24 hours of collection at VOCLA. They are then passed to Customs Border Control on arrival in Ireland. Customs clearance timescales are not guaranteed and the estimated delivery timescale therefore does not include any customs delays. It usually takes Customs less than a week to clear parcels, but it can vary. The tracking will not show any useful information during this time, but it does not mean that the parcel is lost. When Customs clear the parcel, the tracking will then begin on the AN Post website. You can then track the parcel on either the Royal Mail or AN Post website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. Nor can the postal service contact Customs. We just have to wait for them to clear the parcel.
CUSTOMS & IMPORTS
The Euro prices on our website are discounted, to reflect that no VAT is included. At the checkout, import VAT and any customs charges will be added to your order. VOCLA pays these taxes and charges to your Customs Authority. This has several benefits:
- You will not be asked to pay taxes on delivery, they have already been paid
- Your order can be delivered to your home, rather than a local Post Office
- It is cheaper because you should not have to pay courier handling fees, which are usually €4
- Your parcel will be delivered faster, because it clears customs faster
Further information on our ‘delivered duty paid’ delivery options is available on our landed cost page.
Taxes are charged at the checkout as follows:
- IMPORT VAT: 20% Austria, 19% Cyprus, 18% Malta
- CUSTOMS DUTIES – on orders over €150, you will usually be charged 12% on clothing products. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products. Therefore, you can reduce the cost of your order by selecting products manufactured in the EU or UK. You can check the country of origin within the ‘product data’ tab on each product page. VOCLA signs an export declaration on the commercial invoice, so Customs Authorities are aware of the country of origin.
PLEASE PROVIDE YOUR NIT NUMBER, SO YOUR PARCEL CAN CLEAR CUSTOMS FASTER.
ORDERS < €150
* Untracked Royal Mail/CTT (7-9 business days): €5
* Tracked Royal Mail/CTT (5-7 business days): €8.50
* DHL Express (3 business days): €45
ORDERS >€150
* Tracked Royal Mail/CTT (5-7 business days): €8.50
* DHL Express (3 business days): €50
You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details.
Tracking is not provided on the ‘untracked’ service. Parcels are not considered to be lost until 20 working days have passed, since dispatch. This is to provide Customs Border Control with enough time to process any delayed parcels. Untracked parcels are scanned on delivery, with the GPS location taken.
Parcels are usually dispatched from Heathrow Airport, within 24 hours of collection at VOCLA. They are then passed to Customs Border Control on arrival in Portugal. Customs clearance timescales are not guaranteed and the estimated delivery timescale therefore does not include any customs delays. As customs charges are pre-paid, it should not delay parcels for longer than a day. The tracking will not show any useful information during this time, but it does not mean that the parcel is lost. When Customs clear the parcel, the tracking will then begin on the CTT Post website. You can then track the parcel on either the Royal Mail or CTT website. We cannot contact Customs Authorities, whilst they are processing parcels, because they are a government department. Nor can the postal service contact Customs. We just have to wait for them to clear the parcel.
CUSTOMS & IMPORTS
The Euro prices on our website are discounted, to reflect that no VAT is included. At the checkout, import VAT and any customs charges will be added to your order. VOCLA pays these taxes and charges to your Customs Authority. This has several benefits:
- You will not be asked to pay taxes on delivery, they have already been paid
- Your order can be delivered to your home, rather than a local Post Office
- It is cheaper because you should not have to pay courier handling fees, which are usually €4
- Your parcel will be delivered faster, because it clears customs faster
Further information on our ‘delivered duty paid’ delivery options is available on our landed cost page.
Taxes are charged at the checkout as follows:
- IMPORT VAT: 23%
- CUSTOMS DUTIES – on orders over €150, you will usually be charged 12% on clothing products. If the country of origin is either the UK, an EU country or a country with whom the EU holds a free trade agreement, then there should be no customs duties payable on those products. Therefore, you can reduce the cost of your order by selecting products manufactured in the EU or UK. You can check the country of origin within the ‘product data’ tab on each product page. VOCLA signs an export declaration on the commercial invoice, so Customs Authorities are aware of the country of origin.
Fedex cannot deliver to PO Boxes or drop boxes.
- IMPORT VAT – at the Canadian rate of Goods Sales Tax (ie 5% or 13%, depending on your region). We discount our Canadian dollar prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price.
- CUSTOMS DUTIES – these are usually 12% for the majority of clothing products
TIMESCALES
- IMPORT VAT – at the Australian rate of Goods Sales Tax (ie 10%). We discount our Australian dollar prices from the RRP, to account for the fact that Goods Sales Tax is not included in the price.
- CUSTOMS DUTIES – these are usually 12% for the majority of clothing products
You will receive an e-mail confirmation when your parcel is dispatched, and a further e-mail with any tracking details.
- TAX AND DUTIES THRESHOLDS – Most countries have a lower threshold, whereby duties and import taxes are not charged on orders below that value. If this is the case, then try to keep your order below that value, or split your order into two or more, so that no order is over the threshold.
- COUNTRY OF ORIGIN – Several countries have trade deals where products do not incur customs duties if they have a country of origin that is with a country for which a trade deal exists. Although VOCLA is based in the UK, the products are manufactured around the world. Therefore, please check the country of origin for each product that you order. The country of origin is given within the ‘product data’ tab on each product page. If the country of origin is one with whom there is a special trading agreement, then you may not be charged customs duties on those products.
