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DELIVERY & SHIPPING

There are a range of VOCLA delivery options which are detailed below. The delivery timescales represent the estimated shipping time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day. In 2021, 100% of orders were dispatched on time.

UK

UK

INCLUDING ISLE OF MAN + CHANNEL ISLANDS FREE DELIVERY ON EVERY ORDER!

SERVICE ESTIMATED DELIVERY  ORDERS < £40 ORDERS £40 – £80   ORDERS > £80 NOTES
STANDARD POST
(Royal Mail 48)
3 – 4 days
Mon-Sat
 FREE  FREE   If not at home, your postal worker will leave the parcel with a neighbour or leave a calling card so you can collect it, re-arrange the delivery date or location. Parcels are scanned on delivery and the GPS location is recorded.
FASTER STANDARD (Royal Mail 24)
 
1 – 2 days
Mon-Sat
 
 £1  £1   As above.
ROYAL MAIL TRACKED 48
2 days
Mon-Sat
 £3.50  £2.50  FREE Tracking provided by e-mail & SMS if you provide these details. Parcels can be left in a safe place – please e-mail us to let us know your safe place. Re-arrange delivery online at date of your choice, or collect.
ROYAL MAIL TRACKED 24
 
1 day
Mon-Sat
 
 £4.75  £3.75  £1.50 As above.
GUARANTEED
NEXT WORKING DAY
(Special Delivery)
Next working day
7am to 1pm
 £6.50  £5.50  £4 Next working day following dispatch. Order by 3pm for same day dispatch. VOCLA guarantees to refund your delivery fee if the parcel is late. Signature required on delivery. *Guarantee not valid during Royal Mail strikes
GUARANTEED
SATURDAY
(Special Delivery)
Saturday
7am to 1pm
 £9.50  £8.50  £7.50 Dispatched on a Friday, delivered Saturday. Order by 3pm for same day dispatch. VOCLA guarantees to refund your delivery fee if the parcel is late. Signature required on delivery. *Guarantee not valid during Royal Mail strikes

Delivery to the Channel Islands and Northern Ireland is likely to take an extra working day.

CLICK + COLLECT

FREE CLICK + COLLECT 

SOUTH MANCHESTER – M23
Available immediately on working days
VOCLA warehouse at Unit 2, Tilson Road, Manchester, M23 9GF, Mon-Fri 8am to 6pm.

DELIVERY COUNTRIES

We currently deliver to: Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, UAE, USA.
If your country is not listed, please contact us as we may be able to deliver to you.

LATE OR LOST

Delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale. Only the UK Express Special Delivery service is a guaranteed timescale.
For UK services, orders are not considered to be lost until 10 working days past the expected delivery date. VOCLA receives delivery confirmations from the Royal Mail on all parcels, via GPS 2D barcodes that are scanned on delivery, tracking, or signature services on the parcels. The GPS location of the scan is recorded to confirm delivery. These confirmations will be checked before sending replacement items. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. We may send a Missing Parcel Form which needs to be signed so that a claim for loss can be made with the Royal Mail. This would need to be signed after 10 working days have passed and any refund would only be processed once this form is returned.
For International services, orders are not considered to be lost until 20 working days past the date that the parcel was passed to Customs for clearance. Tracking and signature confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. Most late International parcels relate to the parcel being held-up with Customs authorities. If the tracking for a parcel does not work on the local courier website, this usually means that the parcel is still being processed by Customs and hasn’t yet been passed to the local courier. The length of time taken by Customs authorities varies by country, is outside the control of VOCLA and VOCLA is unable to contact Customs during this time.

Copyright © VOCLA Limited. All rights reserved. All content, the layout of this website, images, and blog articles are registered with the UK Copyright Service. Registration No: -284730289-

There are a range of delivery options detailed below. Delivery timescales represent the estimated shipping time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day.

COUNTRIES

We currently deliver to: Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, UAE, USA. If your country is not listed, please contact us as we may be able to deliver to you.

 

LATE OR LOST

Delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale. Only the UK Express Special Delivery service is a guaranteed timescale. For UK services, orders are not considered to be lost until 10 working days past the expected delivery date. VOCLA receives delivery confirmations from the Royal Mail on all parcels, via GPS 2D barcodes that are scanned on delivery, tracking, or signature services on the parcels. The GPS location of the scan is recorded to confirm delivery. These confirmations will be checked before sending replacement items. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. We may send a Missing Parcel Form which needs to be signed so that a claim for loss can be made with the Royal Mail. This would need to be signed after 10 working days have passed and any refund would only be processed once this form is returned. For International services, orders are not considered to be lost until 20 working days past the date that the parcel was passed to Customs for clearance. Tracking and signatures confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. Most late International parcels relate to the parcel being held up with Customs authorities. If the tracking for a parcel does not work on the local courier website, this usually means that the parcel is still being processed by Customs and hasn’t yet been passed to the local courier. The length of time taken by Customs authorities varies by country, is outside the control of VOCLA and VOCLA is unable to contact Customs during this time.
Copyright © VOCLA Limited. All rights reserved. All content, the layout of this website, images, and blog articles are registered with the UK Copyright Service. Registration No: -284730289-