DELIVERY & SHIPPING

We offer a range of Economy, Tracked and Express delivery options throughout the UK, plus InPost Locker and Shop collections. All orders are dispatched from within the UK, with orders placed before 3pm GMT on working days dispatched the same day.

DELIVERY & COLLECTION SERVICES


SERVICE

TIMESCALE

ORDERS < £100

ORDERS > £100

NOTES

STANDARD UNTRACKED

(Royal Mail 48)
3 - 4 days
Mon-Sat
 FREE  
If unavailable: Your parcel may be left with a neighbour, or a calling card will be left to rearrange delivery or collection
Delivery confirmation: Parcels are scanned on delivery, and GPS location is recorded
Tracking: End-to-end tracking is not available
Cost: £1 for orders under £45

CLICK + COLLECT

(Manchester)
Orders available immediately
 FREE FREE
Collection address: VOCLA Warehouse, Unit 2, Tilson Road, Manchester, M23 9GF
Opening hours: Monday to Friday, 8:30am – 6pm
Flexible collection: Other collection times can be arranged by contacting us in advance

INPOST COLLECTION

(Collect from Inpost Locker or Shop)

 Collect in 3 days £1.50 £1
Collection point: Sent to the nearest InPost Locker or Shop to your delivery address, usually within 1 mile
Locker preference: Priority given to 24-hour access lockers where available
Notifications: You’ll be notified when your parcel is ready to collect

2 DAY TRACKED

**RECOMMENDED**
(Royal Mail Tracked 48)
2 days
Mon-Sat
 £2 FREE
Recommended service: Cost-effective, fast, reliable, and fully tracked end-to-end via email and SMS
Tracking: Sent by email and SMS if details are provided
Safe place: Parcels can be left in a safe place — email us with your preferred location
Flexible delivery: Re-arrange delivery online or collect your parcel at a convenient time/location

FASTER UNTRACKED

(Royal Mail 24)
1 - 2 days
Mon-Sat
 £2.50
If unavailable: Your parcel may be left with a neighbour, or a calling card will be left to rearrange delivery or collection
Delivery confirmation: Parcels are scanned on delivery, and GPS location is recorded
Tracking: End-to-end tracking is not available

1 DAY TRACKED

(Royal Mail Tracked 24)
1 day
Mon-Sat
 £2.75 £1.50
Tracking: Sent by email and SMS if details are provided
Safe place: Parcels can be left in a safe place — email us with your preferred location
Delivery options: Re-arrange delivery online or collect your parcel at a convenient time/location

NEXT DAY GUARANTEED

(Royal Mail Special Delivery)
Next day
Mon-Sat
 £8.50 £7.50
Delivery: Next working day after dispatch (excludes bank holidays)
Cut-off: Order by 3pm (Mon–Fri, excluding bank holidays) for same-day dispatch
Guarantee: Delivery fee refunded if late (not valid during Royal Mail strikes or bank holidays)
Signature: Required on delivery
Minimum order: Available on orders over £30

SATURDAY GUARANTEED

(Royal Mail Special Delivery)
Saturday
 £8.50 £7.50
Delivery: Saturday 7am-4pm
Cut-off: Order by 3pm on Friday (excluding bank holidays)
Guarantee: Delivery fee refunded if late (not valid during Royal Mail strikes)
Signature: Required on delivery
Minimum order: Available on orders over £30

 

* Includes Isle of Man. Only Tracked services are offered to the Isle of Man, to track parcels through customs

SHIPPING INFORMATION

  • Dispatched from: Manchester, United Kingdom.
  • Same-day dispatch: Orders placed before 3pm GMT on business days are dispatched the same day. Orders placed after 3pm, at weekends or on public holidays are dispatched on the next working day.
  • Dispatch days: Parcels are dispatched on Monday to Friday only, but not on public holidays.
  • Delivery services: We offer Economy, Tracked and Express delivery options, plus InPost Locker and Shop collections.
  • Estimated delivery: Delivery times are estimates from the date of dispatch. Only Royal Mail Special Delivery services are guaranteed. Delivery guarantees do not apply during Royal Mail industrial action or other exceptional circumstances.
  • Channel Islands, Isle of Man & Northern Ireland: Delivery may take an additional business day. We only offer tracked services to these destinations to monitor parcels through customs and border control.
  • Tracking: Tracking details are sent by email after dispatch and are also available in your customer account.
  • Packaging: Discreet and unbranded.
  • Letterbox delivery: Where possible, we pack orders as Royal Mail Large Letters. Products may be repackaged or split into multiple large letters so they fit through your letterbox. This helps avoid missed deliveries and collections from a Royal Mail Delivery Office. Orders containing larger or bulkier products will be sent as parcels.
  • Large orders: Orders exceeding Royal Mail's maximum parcel weight are split into multiple parcels at no extra cost.
  • Lost parcels: UK parcels are not considered lost until 10 working days after the estimated delivery date.

DELIVERY & COLLECTION SERVICES

Free delivery available on all orders over £45.

STANDARD UNTRACKED
Royal Mail 48
3–4 days (Mon–Sat)
£1 • FREE over £45

INPOST COLLECTION
Delivery to the closest 24hr InPost Locker or Shop, to your delivery address
3–4 days
Usually within 1 mile of your address
£1.50 under £100 • £1 over £100

2 DAY TRACKED
Royal Mail Tracked 48
2 days (Mon–Sat)
£2 under £100 • FREE over £100

FASTER UNTRACKED
Royal Mail 24
1–2 days (Mon–Sat)
£2.50

1 DAY TRACKED
Royal Mail Tracked 24
1 day (Mon–Sat)
£2.75 under £100 • £1.50 over £100

NEXT DAY GUARANTEED
Royal Mail Special Delivery
Next working day • Excludes bank holidays
Order by 3pm
£8.50 orders £30 to £100 • £7.50 over £100

SATURDAY GUARANTEED
Royal Mail Special Delivery
Dispatch Friday • Deliver Saturday
Order by 3pm Friday
£8.50 orders £30 to £100 • £7.50 over £100

CLICK & COLLECT
VOCLA Manchester Warehouse (M23 9GF)
Available immediately
Mon–Fri, 9am–6pm
FREE

SHIPPING INFORMATION

  • Dispatched from: Manchester, United Kingdom.
  • Same-day dispatch: Orders placed before 3pm GMT on business days are dispatched the same day. Orders placed after 3pm, at weekends or on public holidays are dispatched on the next working day.
  • Dispatch days: Parcels are dispatched on Monday to Friday only, but not on public holidays.
  • Delivery services: We offer Economy, Tracked and Express delivery options, plus InPost Locker and Shop collections.
  • Estimated delivery: Delivery times are estimates from the date of dispatch. Only Royal Mail Special Delivery services are guaranteed. Delivery guarantees do not apply during Royal Mail industrial action or other exceptional circumstances.
  • Channel Islands, Isle of Man & Northern Ireland: Delivery may take an additional business day. We only offer tracked services to these destinations to monitor parcels through customs and border control.
  • Tracking: Tracking details are sent by email after dispatch and are also available in your customer account.
  • Packaging: Discreet and unbranded.
  • Letterbox delivery: Where possible, we pack orders as Royal Mail Large Letters. Products may be repackaged or split into multiple large letters so they fit through your letterbox. This helps avoid missed deliveries and collections from a Royal Mail Delivery Office. Orders containing larger or bulkier products will be sent as parcels.
  • Large orders: Orders exceeding Royal Mail's maximum parcel weight are split into multiple parcels at no extra cost.
  • Lost parcels: UK parcels are not considered lost until 10 working days after the estimated delivery date.

FAQS

WHERE DOES VOCLA SHIP FROM?

We ship from Manchester in the United Kingdom

HOW DO I TRACK MY PARCEL?

Your tracking number is provided by email on dispatch. It is also within your order details in your customer account.

Parcels can be tracked using Royal Mail Track & Trace.

For international parcels, tracking will pause when your order arrives in your country whilst the parcel undergoes customs clearance. The parcel is then passed to the local postal service. The tracking should continue on Royal Mail Track & Trace, but there is often more accurate information, and possibly an estimated delivery date on your local postal service tracking facility.

WHAT IF MY PARCEL IS LATE?

Delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale.

For UK services, the UK Express Special Delivery service is a guaranteed timescale, and if the parcel is not delivered the next day, we will refund your delivery fee. If your parcel is late, have you checked the tracking to see if it has perhaps been delivered to a neighbour?

WHAT IF MY PARCEL IS LOST?

For UK services, orders are not considered to be lost until 10 working days past the expected delivery date. VOCLA receives delivery confirmations from the Royal Mail on all parcels, via GPS 2D barcodes that are scanned on delivery, tracking, or signature services on the parcels. The GPS location of the scan is recorded to confirm delivery, and sometimes a picture of the delivery is taken. These confirmations will be checked before sending replacement items. It is the policy of VOCLA to send replacement items, if available, if a parcel is lost or delivery is disputed. Refunds are only made as store credit where delivery confirmation or tracking is available, but the delivery is disputed.

WHAT IF MY ORDER IS MISSING ITEMS?

If your order is missing items we will require a picture of the packaging and the Royal Mail (or local courier) apology bag or picture of the damage label that they attach to the parcel. VOCLA will then dispatch replacement items. If the parcel is not damaged, we will:

1) check the CCTV on our packaging station to ensure that the order was fully picked and packed

2) double-check our stock levels

3) match the weight of the parcel confirmed on dispatch with the Royal Mail to the weight of all the items on the order

4) review any pictures of the parcel taken by the Royal Mail on delivery.

WHAT IF THE WRONG PRODUCTS HAVE BEEN DELIVERED?

If an incorrect product(s) is delivered, VOCLA® will arrange for their return and for the correct product(s) to be delivered. You must contact VOCLA® to inform us and to allow us to arrange for a pre-paid return. Postage charges on returns made where we have not previously agreed to pay those charges will not be refunded.

I CAN'T FIND THE PARCEL, THE TRACKING SHOWS IT'S DELIVERED

Please check with the mailroom, concierge, reception, communal mail area and with neighbours. Local postal services sometimes leave parcels with neighbours if nobody is home.

If you are unable to locate the parcel, and you opted for a tracked service, we will ask the courier or postal service to investigate. We need to wait for their response before determining further action. If you did not opt for a tracked service, we are unable to investigate further.

If the postal service or courier cannot locate the parcel, we will make a claim with them for a 'disputed delivery'. If and when they pay the claim (which usually takes 2 weeks), we will either:

1) Provide replacement items where available, or

2) Refund the item and shipping cost as a store credit on your account.

If the postal service confirms delivery and has sufficient evidence (for example, photographs of delivery, a GPS scan of the delivery location, or a signature on delivery), we are unable to provide further help - someone moving the parcel from your property is outside our control. Postal services and couriers are contracted to deliver to your property, a neighbour or a local post office or depot for collection. VOCLA's terms of sale mirror this. Neither the courier, postal service nor VOCLA is responsible for someone moving a parcel from your property. We recommend checking any CCTV of the area where parcels are delivered.