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DELIVERY & SHIPPING

VOCLA offers a range of delivery options which are detailed below. The delivery timescales represent the estimated delivery time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day.

UK

SERVICE FEE EXPECTED DELIVERY POSTAL SERVICE NOTES
FREE FREE 3 to 4 working days Royal Mail 48 Monday to Saturday. If you are not at home, your postal worker will leave the parcel with a neighbour or will leave a calling card so you can collect it, re-arrange the delivery date or location. VOCLA receives delivery confirmations from the Royal Mail on every parcel.
FASTER £1 1 to 2 working days Royal Mail 24 As above.
TRACKED FREE to £2 2 to 3 working days Royal Mail Tracked 48 Tracking will be provided by e-mail and SMS if you provide these details. Tracked parcels can be left in a safe place – please let us know your safe place. FREE on orders over £85. £2 on orders up to £85.
FASTER TRACKED £1 to £3 1 to 2 working days Royal Mail Tracked 24 Tracking will be provided by e-mail and SMS if you provide these details. Tracked parcels can be left in a safe place – please let us know your safe place. £1 on orders over £85. £3 on orders up to £85.
EXPRESS £6.50 Next working day, 7am till 1pm Royal Mail Special Delivery Next working day following dispatch. VOCLA guarantees to refund your delivery fee if the parcel is late.
SATURDAY £10 Saturday, 7am till 1pm Royal Mail Special Delivery Next Saturday after you order. VOCLA guarantees to refund your delivery fee if the parcel is late.

Deliveries to the Channel Islands are priced as above. Delivery to the Channel Islands is likely to take an extra working day.

EUROPE

SERVICE FEE EXPECTED DELIVERY POSTAL SERVICE NOTES
TRACKED OR SIGNED £6.25 2 to 6 working days Royal Mail International Tracked or Signed

TRACKED: Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.

SIGNED: All European countries not listed above.


INTERNATIONAL

SERVICE FEE EXPECTED DELIVERY POSTAL SERVICE NOTES
TRACKED £7.50 6 to 8 working days Royal Mail International Tracked Argentina, Australia, Brazil, Canada, Hong Kong, Indonesia, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, USA.
SIGNED £7.50 6 to 8 working days Royal Mail International Signed All countries not listed above.
EXPRESS £23 3 to 4 working days DHL USA only. Collected by DHL the day following your order and then dispatched by Air and fast tracked through customs in 1 to 2 days

If you use a different currency to pay, the delivery charge will be the equivalent of the above charges in that currency and this will be displayed at the checkout.
You will receive an e-mail confirmation when your order is dispatched.
VOCLA cannot post to International PO BOX or drop box locations.
Tracking numbers will be provided by e-mail for International tracked or signed services and these can be tracked on the Royal Mail Track And Trace website. Once the parcel arrives in your country, we recommend then using the track and trace facility of your local postal provider.

CUSTOMS
If your order is being delivered outside the European Union, you or the recipient may be charged import duties/taxes by local Customs authorities. VOCLA cannot be responsible for these charges. Customs clearance may also delay the expected delivery timescale.

COUNTRIES
We currently deliver to the following countries: Antigua, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Brunei, Bulgaria, Canada, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, UAE, USA.
If your country is not listed, please contact us as we may be able to deliver to you.

LATE OR LOST
The delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale. Only the UK Express Special Delivery service is a guaranteed timescale.
For UK services, orders are not considered to be lost until 10 working days past the expected delivery date. VOCLA receives delivery confirmations from the Royal Mail on all parcels, via GPS 2D barcodes that are scanned on delivery, tracking or signature services on the parcels. These confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. We will also send a Missing Parcel Form which needs to be signed so that a claim for loss can be made with the Royal Mail. This would need to be signed after 10 working days have passed and any refund would only be processed once this form is returned.
For International services, orders are not considered to be lost until 20 working days past the expected delivery date. Tracking and signatures confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. Most late International parcels relate to the parcel being held-up with Customs authorities. If the tracking for a parcel does not work on the local courier website, this usually means that the parcel is still being processed by Customs and hasn’t yet been passed to the local courier. The length of time taken by Customs authorities varies by country, is outside the control of VOCLA and VOCLA is unable to contact Customs during this time.

VOCLA offers a range of delivery options which are detailed below. The delivery timescales represent the estimated delivery time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day.

UK

SERVICE FEE EST DELIVERY POSTAL SERVICE NOTES
FREE FREE 3 – 4 working days Royal Mail 48 Mon to Sat
FASTER £1 1 – 2 working days Royal Mail 24 Mon to Sat
TRACKED FREE to £2 2 – 3 working days Royal Mail Tracked 48 Tracking provided by e-mail/SMS where these are gvien on the order. Parcels can be left in a safe place if you let us know where. £2 on orders up to £85, otherwise free
FASTER TRACKED £1 to £3 1 – 2 working days Royal Mail Tracked 24 As above. £3 on orders up to £85, otherwise free
EXPRESS £6.50 Next working day, 7am – 1pm Royal Mail Special Delivery Next working day after dispatch. Guaranteed fee refund if the parcel is late
SATURDAY £10 Saturday, 7am – 1pm Royal Mail Special Delivery Delivery Saturday after you order. Guaranteed fee refund if the parcel is late

Deliveries to the Channel Islands are priced as above. Delivery to the Channel Islands is likely to take an extra working day.

EUROPE

SERVICE FEE EXPECTED DELIVERY POSTAL SERVICE
TRACKED £6.25 2 – 6 working days Royal Mail International Tracked or Signed


INTERNATIONAL

SERVICE FEE EXPECTED DELIVERY POSTAL SERVICE
TRACKED £7.50 6 – 8 working days Royal Mail International Tracked
SIGNED £7.50 6 – 8 working days Royal Mail International Signed
EXPRESS (USA ONLY) £23 3-4 working days DHL

TRACKED: Argentina, Australia, Brazil, Canada, Hong Kong, Indonesia, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, USA. SIGNED: All other countries.

If you use a different currency to pay, the delivery charge will be the equivalent of the above charges in that currency and this will be displayed at the checkout.
You will receive an e-mail confirmation when your order is dispatched.
VOCLA cannot post to International PO BOX or drop box locations.
Tracking numbers will be provided by e-mail for International tracked or signed services and these can be tracked on the Royal Mail Track And Trace website. Once the parcel arrives in your country, we recommend then using the track and trace facility of your local postal provider. A list of local providers can be downloaded at the bottom of this page.

CUSTOMS
If your order is being delivered outside the European Union, you or the recipient may be charged import duties/taxes by local Customs authorities.

COUNTRIES
We currently deliver to the following countries: Antigua, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Brunei, Bulgaria, Canada, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, UAE, USA.
If your country is not listed, please contact us as we may be able to deliver to you.

LATE OR LOST
The delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale. Only the UK Express Special Delivery service is a guaranteed timescale.
For UK services, orders are not considered to be lost until 10 working days past the expected delivery date. VOCLA receives delivery confirmations from the Royal Mail on all parcels, via GPS 2D barcodes that are scanned on delivery, tracking or signature services on the parcels. These confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. We will also send a Missing Parcel Form which needs to be signed so that a claim for loss can be made with the Royal Mail. This would need to be signed after 10 working days have passed and any refund would only be processed once this form is returned.
For International services, orders are not considered to be lost until 20 working days past the expected delivery date. Tracking and signatures confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. Most late International parcels relate to the parcel being held-up with Customs authorities. If the tracking for a parcel does not work on the local courier website, this usually means that the parcel is still being processed by Customs and hasn’t yet been passed to the local courier. The length of time taken by Customs authorities varies by country, is outside the control of VOCLA and VOCLA is unable to contact Customs during this time.