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FIRST ORDER DISCOUNT

You can obtain a unique discount code, for your personal use, by subscribing to VOCLA newsletters and/or SMS deals. This discount code is unique to you, for personal purchases, for one-time use, on your first order. You will need to register an account before using the code. Therefore, the system can determine that this is your first order.

In addition, by subscribing to newsletter and/or SMS deals, you will receive details of sales, offers, and exclusive discount codes. If you would like to receive birthday offers, you can opt to add your date of birth.

You can sign up by using the form in the footer of this website or by completing the subscription form within your customer account.

You can unsubscribe at any time. Unsubscribe either at the bottom of any newsletter, or by contacting us, in line with our privacy policy.

SUBSCRIPTION CLUB TERMS

1) In General

These VA CLUB terms and conditions, together with the VOCLA Terms and Conditions and VOCLA Privacy Policy govern how VOCLA Limited (‘VOCLA®’) conducts business with you in relation to the VA CLUB, a men’s underwear subscription service, operated by VOCLA Limited.
The term ‘VA CLUB’ refers to the Services and Goods provided by the VOCLA® subscription service.
The terms ‘VOCLA’, ‘we’, ‘us and ‘our’ refer to VOCLA Limited. VOCLA Limited’s registered office is Unit 2, Tilson Road, Roundthorn Industrial Estate, Manchester, UK, M23 9GF, and whose company registration number is 07910951, registered with the Registrar of Companies for England and Wales.
The terms ‘you’ and ‘your’ refer to the subscriber of the VA CLUB Subscription.
The term ‘Website’ refers to www.VOCLA.com.
By using the services of the VA CLUB (collectively, the ‘Services’) and purchasing products (collectively, the ‘Goods’), you are agreeing to all of the VA CLUB Terms and Conditions set out on this page and the VOCLA Privacy Policy.
VOCLA® may change these VA CLUB Terms and Conditions at any time without prior notice. You should check these terms regularly to take notice of any changes made. Your continued use of the Website and your Subscription to the VA CLUB after any such changes constitutes your acceptance of any new VA CLUB Terms and Conditions.
Where the VA CLUB Terms and Conditions require you to provide written notification to VOCLA®, this can be done by e-mailing contact@vocla.com

2) VA CLUB Subscription

The VA CLUB is a men’s underwear subscription service.
The VA CLUB is available for delivery to the countries listed within the Further Answered Questions on the VA CLUB page of the Website. VOCLA® has the right to change the countries to which the VA CLUB is available at any time, either by way of a temporary suspension or removal of Services. VOCLA® will inform you if this affects you and offer a cancellation or alternative Service.
When you subscribe to the VA CLUB, you will select the number of pairs of underwear, the waist size, the style (jockstrap, brief or boxer) and the frequency (every month or every quarter) that you wish to receive Goods.
The date of the month that you place your initial Subscription will become the date that we take payments for future Subscriptions (your ‘Payment Date’). If your Payment Date is on 31st of a month, payment will be taken on the last day of each month. Your credit or debit card details that you specify for your initial Subscription and/or update within your account over time, will become your ‘Payment Method’.
These selections and choices collectively become your ‘Subscription’.
VOCLA® will select underwear for you each month. You will not be aware of what that underwear will be, other than the selections that you have made for your Subscription – the number of pairs, the size and the style.

3) VA CLUB Account

As a subscriber of the VA CLUB, you are provided with an online account (your ‘VA CLUB Account) where you can manage your Subscription at www.VOCLA.com (the ‘Website’).
You can change your Subscription selections within your online VA CLUB Account or by contacting VOCLA®. Changes need to be made prior to your next Payment Date for those changes to take effect.
Access to your VA CLUB Account is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice and for any reason, including access to your VA CLUB Account, which may result in the forfeiture and destruction of all information associated with you. We will not be liable if for any reason your account is unavailable at any time or for any period.

4) Terms of Sale

By creating a Subscription with the VA CLUB, you are offering to purchase Goods and receive Services subject to the following VA CLUB Terms and Conditions.

4.1. Our Contract

When subscribing, you undertake that all details within your VA Account are true and accurate.
When you subscribe, you will receive an acknowledgement e-mail confirming your Subscription.
A contract between us to provide each Subscription, will not be formed until we have received payment in full and as cleared funds for that month’s or quarter’s Subscription.
VOCLA® retains the right to cancel and refund any Subscription for any reason and at any time.

4.2. Pricing

Your Subscription fee along with any postage and packaging costs are detailed on your initial e-mail confirmation of your Subscription and within your VA CLUB Account.
The Subscription fee is inclusive of VAT at the United Kingdom’s rate if delivery of your Subscription is within the United Kingdom. Your Subscription fee does not include VAT, if delivery of your Subscription is outside the United Kingdom and therefore no VAT refund, deduction or reclaim will be made.
Subscription prices are set at the time of your initial Subscription. Prices are subject to change at any time, but VOCLA® we will give you at least 30 days’ notice and offer you the option to cancel your Subscription. Future subscribers may be offered a different price. You may cancel your Subscription and re-start a new Subscription at a new price if you wish.

4.3. Payment

Your Subscription fee along with any postage and packaging costs is taken as a recurring payment on your Payment Date.
Payment can be taken by any method shown on the Website, but you must possess a valid credit or debit card issued by a bank acceptable to us. You must be the authorized user of the credit or debit card. You may change the payment method within your VA CLUB Account in advance of your Payment Date. VOCLA does not accept payment by Klarna, Clearpay or PayPal for subscription products.
It is your responsibility to ensure that there are sufficient funds to cover the cost of the Subscription. If your payment method fails for any reason, we will attempt to take payment each week for two weeks following your Payment Date, after which your Subscription will be cancelled or paused.
For debit/credit card payments, you will be e-mailed 7 days prior to a subscription renewal and when your card is due to expire, so this can be updated.