No

The date that you initially subscribe to the VA CLUB and process your first subscription payment, will become your monthly or quarterly payment date. Therefore, payment can be taken on the same date each month/quarter.

However, if you subscribe on 31st of a month and pay by card, your payment date will be the last date of the month where there are less than 31 days. But if you pay by PayPal, please check your PayPal subscription page, as month end payment dates can differ.

You can pay by PayPal or by credit or debit card. VA CLUB accepts all major cards: Visa, Mastercard and American Express.

Yes, you can update or change your payment details at any time within your VA CLUB mens underwear subscription online account.

The VA CLUB is an underwear subscription with a recurring payment. When you subscribe, you select the recurring shipping service and rate you would like for your future boxes, at the checkout.

The shipping options for the subscription club are different to the shipping options available for other purchases at VOCLA.com. Therefore, you cannot checkout both a subscription product at the same time as other VOCLA products. If you did checkout a subscription product with other purchases, then your subscription would renew with the shipping rate that you chose for delivery of other purchases, and this would likely to be more expensive.

VA CLUB underwear subscription can be delivered to the following countries:

UK, Channel Islands, Isle of Man

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

Rest of World: Australia, Hong Kong, Israel, Japan, New Zealand, Puerto Rico, Singapore, South Korea, UAE, USA

We aim to dispatch all subscription boxes within 3 working days of payment and we prioritise as follows:

First dispatch: UK priority subscription boxes (for those customers who upgraded to a priority delivery service). We aim to dispatch these boxes on the same or next working day of the payment.

Second dispatch: International subscription boxes. We aim to dispatch these on the same or next working day of the payment.

Third dispatch: UK free delivery subscription boxes. We aim to dispatch these within 3 working days of the payment.

UK, Channel Islands, Isle of Man

Free Delivery (box arrives within a week of payment)

£1 Priority Delivery (box estimated to arrive within 3 days of payment, Mon to Sat)

Europe

€5 Tracked Shipping

Rest of World

Australia + New Zealand – AU$9

Canada – CA$9

Hong Kong, Israel, Japan, Puerto Rico, Singapore, South Korea, UAE, USA – US$7.50

UK, Channel Islands, Isle of Man

Free Delivery – box estimated to arrive within a week of payment, on a Monday to Saturday, with the Royal Mail

Priority Delivery – box estimated to arrive within 3 days of payment, 1 to 2 days after dispatch, on a Monday to Saturday, with the Royal Mail

Outside UK

Estimated to arrive 6-9 working days after payment, with your local postal service.

However, boxes may take some time to clear customs and this timescale is beyond the control of VA CLUB. Any import taxes and fees are imposed on the recipient and not the responsibility of VOCLA. Please check that you are happy with your local regulations before subscribing.

Yes, but please contact us so that we can manually change your VA CLUB underwear subscription.

You shouldn’t need to be. VA CLUB subscription boxes are designed to fit through a standard sized letter box so your undies should be eagerly waiting for you when you get home!

In the UK, if the Royal Mail cannot deliver your box, they will either leave it with a neighbour or leave a red calling card for you to re-arrange delivery on a suitable day, to a local post office, alternative address or allow you collect the parcel.

Outside the UK. if the postal service cannot deliver your box, they will leave a notification for you to re-arrange delivery, change the delivery address, collect from a local post office or allow you to collect the parcel.

Please note that delivery timescales are estimates because the couriers do not guarantee the timescale for us. Furthermore, delivery timescales outside the EU can be heavily dependent on the time it takes a parcel to clear customs.

UK

Each parcel has a delivery confirmation. If the tracking number does not yet show delivery, the parcel is still within the Royal Mail network. If the Royal Mail have left a calling card, this means that they attempted delivery. You will need to use the number on the calling card to re-arrange delivery to your house, a local post office, an alternative address or collect the parcel. You can do this on their website. If the delivery confirmation shows delivery but you have not received the parcel, this means it will be with a neighbour or someone else living at the property.

If you haven’t received your mens underwear subscription box within 10 working days of the expected delivery date, please contact us so we can send a replacement.

International

Tracked parcels can be checked with your local postal serivce. If you are outside the EU and the tracking seems to show that the parcel has arrived in your country but isn’t moving, this just means that the parcel is being processed for customs clearance. As soon as it’s cleared customs, your local postal service will show tracking and will deliver your parcel relatively quickly. We just need the customs team to clear the parcel and unfortunately they can take varied lengths of time.

If you haven’t received your parcel within 20 working days of the expected delivery date, please contact us so we can investigate – we will send a replacement if the parcel has cleared customs but still not been delivered.

Every brand has different sizing. So what might be a size large in one brand, could be a size medium in another brand. Therefore, we ask you to select your exact waist size in inches.  This way, we can select the most appropriate brand sizing for your subscription boxes. So that means….better fitting underwear for you! It means that you might get two different sizes in a 2 pair subscription box – for example a small for one brand, and a medium for another brand – but don’t worry, we’ve just tailored it to your waist size in inches.

You can also change your sizing on your online account.

And if you think some underwear really doesn’t fit, then just contact us and we will see if we can change it for you.

The VA CLUB mens underwear subscription does not allow returns or exchanges due to the intimate nature of underwear products, for hygiene reasons. But also, this mens underwear subscription is based on the premise that you receive mystery underwear selected by VOCLA, effectively at a discount to the recommended retail price. In terms of sizing, we allow you to select your exact waist size and change this whenever required, within your account, so there should not be issues with sizing.

We do however accept returns of faulty items. If your underwear is faulty, please let us know so that we can send a replacement. We will replace underwear which develops a fault within the first 3 months of delivery, if the washing instructions have been correctly followed, there has not been unreasonable care or wear & tear.

Yes, you can cancel or pause at any time within your online account. You can also restart your subscription. So you could pause to take a break and then re-instate the subscription when ready.

Yes, you can change the number of pairs, waist size and frequency whenever you like, within your online account. You can also change your billing and delivery address. If you encounter any issues, please contact us.

If you would like a different style (brief, jockstrap, boxer), you would need to cancel your subscription and re-start the subscription with the different style.

I’m sorry but we cannot guarantee what the fabrics will be each month. Therefore, it would be best to not join our club. We aim to provide variety in this mens underwear subscription club. Consequently, underwear can be made from both natural and man-made fabrics.