The VOCLA price guarantee offers you piece of mind that you won’t find the price cheaper anywhere else. We offer this guarantee because we charge the lowest recommended retail price that we are allowed by each brand that we supply. VOCLA is an authorized retailer for every brand that we sell, sourcing directly from the brands, therefore guaranteeing authenticity for you.
The VOCLA price guarantee offers you a refund of the difference in price, within 14 days of your purchase, against any online authorized retailer.
The terms of the VOCLA price guarantee are:
- Show Us: You must provide a URL link to the website where you saw the product cheaper. VOCLA will only match the price of other online stores, because we can easily compare prices.
- Authorized Retailers: The other website must be a current authorized retailer for the brand. This does not include any marketplaces such as sellers on eBay, Amazon or AliExpress. This is because these marketplaces often contain fake products sold by unauthorized dealers.
- Time Limit: The request to match the price must be made within 14 days of your purchase.
- Regular Price – VOCLA will match the regular price of the product. Sale prices, discounts including discount codes, vouchers, special offers or loyalty points will not be considered.
- Currency – The price should be in a currency that we trade in: GBP, EURO, USD, AUD or CAD. It will need to be in the currency with which you pay at VOCLA. For example, a UK customer would pay in GBP, so we would price match to another GBP price. A US customer would pay in USD, so we would price match to another USD price. This is because customers around the globe have to pay different rates of VAT which are included or not included in prices, dependent upon their country.
- Full Cost of Supply – We will match to the full cost of supply which means the price at the other store, plus any VAT, delivery charges, import VAT, and customs duties.