The VOCLA price guarantee offers you peace of mind that you won’t find the price cheaper anywhere else. We offer this price guarantee because we charge the lowest recommended retail price allowed by each brand that we supply. VOCLA is an authorized retailer for every brand that we sell, sourcing directly from the brands, therefore guaranteeing authenticity. So if we source directly from the brands and we charge the lowest RRP that we are allowed, we are confident that VOCLA offers the best price on our authentic designer products.
The VOCLA price guarantee offers you a refund of the difference in price, within 14 days of your purchase, against any online authorized retailer.
The terms of the VOCLA price guarantee are:
- Show Us: Provide a URL link to the website where you saw the product cheaper. VOCLA will price guarantee against other online stores, because we can easily compare prices.
- Authorized Retailers: The other website must currently be an authorized retailer for the brand. This does not include marketplaces such as sellers on eBay, Amazon, or AliExpress. These marketplaces often contain fake products sold by unauthorized dealers.
- Time Limit: Make the request to price match within 14 days of your purchase.
- Regular Price – VOCLA will match the regular price of the product. Sale prices, discounts including discount codes, vouchers, special offers, or loyalty points will not be considered.
- Currency – The price should be in a currency that we trade in. It will need to be in the currency with which you pay at VOCLA. For example, a UK customer would pay in GBP, so we would price match to another GBP price. A US customer would pay in USD, so we would price match to another USD price.
- Full Cost of Supply – We will price guarantee the full cost of supply. This means the price at the other store, plus any sales taxes such as VAT, delivery charges, import taxes, and customs duties. That’s the true ‘full’ cost that you would have to pay to get the product from the other store.